Suburban Ford of Troy

Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

We have used Nadine for years and always go to her when we need to purchase a vehicle. She is extremely nice and works with you so that your experience is hassle free! we need to purchase a vehicle. She is extremely nice and works with you so that your experience is hassle free! More

Will has always been kind, courteous and friendly. I was sad to know he left Dean sellers, which is closer to my house, for Elder. I was sad to know he left Dean sellers, which is closer to my house, for Elder. More

Mark Lange, General Manager, and his team provided exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would high exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would highly recommend Suburban Ford of Troy & will continue to utilize their service department for future repairs on my beloved (but sadly discontinued) Ford Fusion. More

Brian lagodna was perfect in helping me purchase a used car for my daughter. Highly recommend. car for my daughter. Highly recommend. More

Brian has been amazing! Purchasing from California unable to be there to look at the vehicle myself, he reassured my husband and myself that he had our best interest in mind Purchasing from California unable to be there to look at the vehicle myself, he reassured my husband and myself that he had our best interest in mind. Brian was my eyes and my voice through the whole process. He didn’t let us down and exceeded my expectations from our first conversation throughout the process until we received my car. I received my Cadillac it is Beautiful just like he said! From start to finish Brian was amazing and exceeded anything I expected purchasing a vehicle from so far away. I recommend if you see something on their lot that you are interested in call Brian you won’t be disappointed! We sure weren’t! We were lucky to have him throughout our purchasing experience! It’s a huge commitment to make a vehicle purchase to have someone on your side that you can trust is everything, we got that with Brian! We are 100% satisfied customers!! We would purchase again in a heartbeat. More

I bought a new Ford F150 from suburban Ford of Troy. I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all d I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all day. The whole experience was frustrating and a hassle. I’ll never buy another vehicle here. I’ll give another dealer a chance to treat me like a valued customer. More

Purchased a 2021 CPO. I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myse I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myself with it? Well, there were some items ( no fault of the dealership), and Terry has been absolutely amazing in taking care of these issues. More

I absolutely hate buying cars. I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to the vehicles we had checked out. Meeting Brian Lagodna was a breath of fresh air. He listened to our concerns and took great care to get us into a vehicle. My daughter was so happy. By far, the best transaction I have ever had purchasing a car. I would also like to thank Annabelle Lange for getting us through the paperwork in record time, amazing! A huge shout-out to Terry Lange and Brian for getting me some info on having another of our vehicles shipped to Colorado. Gentlemen, it went off without a hitch! Just perfect! I've never said this about a dealership before, but I will today - I will be back! Thank you Suburban Ford of Troy! More

Dominic was very easy to talk to and I appreciated his assistance and guidance in my first time ever leasing. I felt comfortable with him and he answered every question I had. I would definitely recommend assistance and guidance in my first time ever leasing. I felt comfortable with him and he answered every question I had. I would definitely recommend him! More