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Suburban Ford of Troy

Troy, MI

4.6
204 Reviews
Ford Dealership in Troy, MI Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision. Exceptional Selection We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire. Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
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777 John R Rd

Troy, MI

48083

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Showing 204 reviews

July 24, 2023

Great experience dealing with our salesman Herb, Suburban always gives us great customer service. We are very happy with our new Ford Transit. More

by chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Herb
Jul 28, 2023 -

Suburban Ford of Troy responded

Hi Chris, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 23, 2023

Best sales team Best service. They let you know the amount of time it would take to complete the service and they beat the time by hours. More

by zeedon1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
elias massari
Jul 28, 2023 -

Suburban Ford of Troy responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

July 18, 2023

The performance, comfort, and features of the vehicle have truly enhanced my driving experience. I am grateful for the opportunity to share my thoughts. More

by JANAN koki
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Brown
Jul 29, 2023 -

Suburban Ford of Troy responded

Hi Janan, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 17, 2023

I recently went in for an all-over vehicle checkup. The customer service and service department are amazing when it comes to satisfying their customers needs. They want to make sure all your needs are More

by emilyn117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Joe Grillo and Terry Lange made the process seamless. We knew what we wanted and they had it in stock. From 1st impression to closing the loan everything went smooth. More

by Todd ski
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Grillo, Terry Lange
Jul 28, 2023 -

Suburban Ford of Troy responded

Hi Todd, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

July 01, 2023

Will always be "ELDER" Ford to me. Dealt with Suburban of Sterling Heights before, Never went Back. Big difference in "Suburban Ford" and "Elder Ford" So The idea of calling Elder Subu More

by Kathleen
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ELIS
Jul 28, 2023 -

Suburban Ford of Troy responded

Hello Kathleen, we appreciate you taking the time to leave us this feedback. Please give us a call at (248) 585-4000 if you’d like to discuss this matter further. Thank you for your honest feedback and we look forward to hearing from you. Take care.

June 20, 2023

I purchased a 2019 Kia Sportage from Suburban Ford of Troy. The car was clean, in good working condition with only a few minor flaws and at a very good price. Overall I am very satisfied with the car a More

by joedscott3
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Brown
Jul 29, 2023 -

Suburban Ford of Troy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

June 20, 2023

It’s was nice, clean, everyone was friendly especially Brain and Aaron. they were a pleasure to work with. More

by Dylan Henneman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brain and Aaron
Jul 29, 2023 -

Suburban Ford of Troy responded

Dylan, thank you for taking the time out of your day to tell us about your experience. Please let us know if there is ever anything else we can do for you! Safe travels!

June 15, 2023

Great and helpful staff to deal with. Slow process to finance but everything went well! More

by Cat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lange
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Grillo, Terry Lange, & Mike Talampas
Jul 27, 2023 -

Suburban Ford of Troy responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Troy! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2023

I recently purchased a 2023 Ford Maverick from Suburban Ford of Troy, and I must say that my experience was absolutely fantastic. From the moment I stepped foot into the dealership until the moment I drove More

by smithjs313
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Vleck
Jul 27, 2023 -

Suburban Ford of Troy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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