Suburban Ford of Troy

Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More

When my Gold Certified Ford Fusion Hybrid was delivered, I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealers I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealership to express my concerns, I received a phone call from Mark Lange, the general manager of Suburban Ford of Troy. I explained the problem and he assured me that this problem would not be my responsibility, that he would send a driver to my home in Lansing to bring me a loaner car and take my car back for repair, and that he personally would oversee further inspection of my vehicle to make sure there are no other issues. Without my asking, he even inquired about whether I received a second key fob and offered to provide one. Mark's commitment to quality and customer service turned what could have been a frustrating experience into a satisfied customer. I would thoroughly recommend Mark Lange and Suburban Ford of Troy. More

My experience was amazing and Joe helped me every step of the way and answered every question I had. I didn't feel pressured into any choice and he helped me find exactly wat I was looking for. the way and answered every question I had. I didn't feel pressured into any choice and he helped me find exactly wat I was looking for. More

Nadine was very helpful and knowledgeable. The u/c manager Terry was very professional and extremely helpful an absolute pleasure to deal with. The finance manager Annabelle made the paperwork The u/c manager Terry was very professional and extremely helpful an absolute pleasure to deal with. The finance manager Annabelle made the paperwork process go very smoothly and also a pleasure to deal with. Great job to everyone involved. More

Brian helped me work out a deal on a 2023 F150, Very nice guy and super helpful. He kept in contact and made sure I was taken care off. Highly recommend him. guy and super helpful. He kept in contact and made sure I was taken care off. Highly recommend him. More

When I mean I came into the service lane crying and I left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take c left the service lane with a smile! I truly love suburban ford of Troy employees Mark, Holly and Bobby are a triple threat. They always always take care of me it feels like family here! I won’t be going no where else but here! Love you 3 Thankyou so so much from the bottom of my heart! More

Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

Awesome GM, always listens to what customers need and want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family. More