Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Troy
Troy, MI
204 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 204 reviews
November 19, 2023
For their pre-owned car: Run. Long story short: Bait and switch. This is a big red flag for dealers. 1 week ago, I saw the car info on Carfax, called immediately, and scheduled Long story short: Bait and switch. This is a big red flag for dealers. 1 week ago, I saw the car info on Carfax, called immediately, and scheduled a test drive for the next day. However, when I confirmed with them the next day, they told me it was just sold and tried to talk me into another more expensive car. Luckily, I didn't leave home yet. Otherwise, I would end up spending 2 hours driving for a lie, for a car that doesn't exist. The funny thing is, after 1 week, that car is still on their website and carfax. I bought a pre-owned 2 days ago, and the info has already been taken down from both the dealer's website and Carfax. Therefore I can confirm here Suburban Ford of Troy is definitely doing Bait and Switch. I resent dealers like this. They simply DON‘T care. More
by Adele
Employees Worked With
November 16, 2023
It’s an ok place a tad unipersonal. Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a bit disappointed in the closing of the deal that felt the most unfriendly part we just sat there like two people in a fish bowl. Then what was said isn’t what we gotten so I’d warn people if going to the dealership to be ware of the shell game they play More
by joseph.akers
November 06, 2023
Wasted our time, went through the process and got approved, was supposed to pick the car first thing on Monday, to find this person telling us a excuse- sold the car for someone else. approved, was supposed to pick the car first thing on Monday, to find this person telling us a excuse- sold the car for someone else. More
by Ahmed.alserry
Employees Worked With
Rocky Pendle
November 06, 2023
Was very helpful through the finance process. Was explained everything in great detail and I felt confident with my purchase. Was explained everything in great detail and I felt confident with my purchase. More
by edwardA
Employees Worked With
November 04, 2023
Brian helped us and was just wonderful. Made us feel comfortable from the start. He was so easy to talk to and so helpful. I’d recommend anyone needing a car to go see Brian! Made us feel comfortable from the start. He was so easy to talk to and so helpful. I’d recommend anyone needing a car to go see Brian! More
by Cangels55
October 30, 2023
Danny, was straight to the point and got me into a new lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! lease for less than I expected. That doesn’t happen that often. I Would highly recommend him to anyone who is looking for vehicle! More
by lonilukeval
October 25, 2023
I bought a fusion and when I got it home, because passenger seat didn't have power, and my wife couldn't get out of it, I asked to return it, and was told i could not. Under contact they would have t passenger seat didn't have power, and my wife couldn't get out of it, I asked to return it, and was told i could not. Under contact they would have to opt out and after I had a person review it, he said they did not. Also he reported even though the car was listed on the website, as certified, he saw no evidence it was even sold to me as a certified car. I'm sure they will dazzle you with a reply, to this review, but I will tell you they have been told this and its crickets. Just beware...... More
by Rick B
Employees Worked With
October 20, 2023
Michael is an unbelievably wonderful representative and an absolute pleasure to do business with. Our family decided to purchase our Ford off lease and he had all the details, financials and paperwork read an absolute pleasure to do business with. Our family decided to purchase our Ford off lease and he had all the details, financials and paperwork ready for us before we even arrived. He simplified the process and saved us hours of time. His friendly demeanor and patience has earned our repeat business. More
by Phil
Employees Worked With
