Suburban Ford of Troy

Brian was wonderful. We had a bad experience with my daughter’s first car purchase at another dealership before coming here. Brian reassured her and explained everything We had a bad experience with my daughter’s first car purchase at another dealership before coming here. Brian reassured her and explained everything and found the best car for her. He went above and beyond to make this a great purchase. More

Annabelle was truly a joy to work with. She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would reco She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would recommend her to anyone looking for a vehicle. More

Purchased a 2023 F150 Limited from this dealership. Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works ther Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works there. Had an extremely positive attitude and it was truly an experience like purchasing from a "family" run business which is extremely rare. Terry was very ambitious and definitely willing to do whatever necessary to answer any questions, schedule a drive, etc. After getting the vehicle home and hand washing it for the 1st time, I noticed an unusual panel gap between the drivers door and front fender. Nothing extreme but enough to ask the dealership to look at it to make sure it was a minor factory flaw and not a previous accident even though the CarFax for the vehicle showed no accidents. Terry offered to send a staff member to our home to pick up the vehicle and deliver it if necessary. I wanted to be there in person to see the vehicle on a lift so I declined but his willingness to help and never once be defensive was really impressive!! When I arrived to have the truck inspected, Terry and 2 Technicians that were knowledgeable in body/paint damage put the truck on a lift so we could look at it to ensure the truck had never been damaged in an accident. He said if there was any issues, they would refund my money and take the truck back. He said he wanted me to be 100% satisfied with my experience. Everything checked out 100% but Terry went over and above in every aspect of the transaction. I personally haven't seen customer service like Terry provided in a very long time, if ever. Would never hesitate to do business with a professional like Terry Lange! More

Suburban Ford of Troy was top-notch! I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me lett I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me letting me drive three different sizes was very much appreciated. Mark Lange, General manager went above and beyond making sure I knew exactly which one I wanted. I’ve been over the moon with my new Ford expedition max. Joe Grillo my sales rep provided the best service I’ve ever had of a dealership. He went above and beyond explaining different options as well as the paperwork process was simplified. I was able to do everything online Joe delivered the vehicle to my driveway. Went over everything with me. It was much appreciated as I was recovering from double hernia surgery. Suburban Ford of Troy is my new choice for any Ford products I buy. They really treat you like family and that meant a lot to me. More

Tony is a wise and patient, good human. He worked with our family in an emergency breakdown situation to get us as quickly as possible into a new car. He worked with our family in an emergency breakdown situation to get us as quickly as possible into a new car. More

Went to buy our vehicle from Suburban. Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof sq Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof squeaking. No issues perfect repair. Had tires rotated. Small window chips repaired. Dan was helping through the whole part. We noticed the squeak before purchase, and we were told by Dan, that they would look into it. They did. With his help, we have the vehicle we wanted. Dan, thank you!!! We will be back for our next vehicle in July. Such kind, caring, sales. This is the type of person, that everyone wants to deal with. Don’t change that kindness Dan. You were perfect. The GM has to know, that they have an awesome sales representative. Thank you!!! This was a pre retirement vehicle, mostly cash deal. Great vehicle. Thanks for helping us Dan. More

Unprofessional,disrespectful, no customer service, follow up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained More

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always stress-free, relaxed, and work on cars are great, too. It was a fluke we started coming here -- original dealership wasn't able to service vehicle we bought from them so randomly picked Suburban Ford Troy. Thanks, Will : ) More

Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More