Suburban Ford of Troy

Suburban Ford of Troy was top-notch! I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me lett I couldn’t have asked for a better experience. Sold my 2019 Buick enclave, and needed something larger. The time the dealership took with me letting me drive three different sizes was very much appreciated. Mark Lange, General manager went above and beyond making sure I knew exactly which one I wanted. I’ve been over the moon with my new Ford expedition max. Joe Grillo my sales rep provided the best service I’ve ever had of a dealership. He went above and beyond explaining different options as well as the paperwork process was simplified. I was able to do everything online Joe delivered the vehicle to my driveway. Went over everything with me. It was much appreciated as I was recovering from double hernia surgery. Suburban Ford of Troy is my new choice for any Ford products I buy. They really treat you like family and that meant a lot to me. More

Tony is a wise and patient, good human. He worked with our family in an emergency breakdown situation to get us as quickly as possible into a new car. He worked with our family in an emergency breakdown situation to get us as quickly as possible into a new car. More

Went to buy our vehicle from Suburban. Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof sq Dan was so helpful. We purchased a used vehicle. He helped on everything. We had the vehicle in for service after purchase for the moon roof squeaking. No issues perfect repair. Had tires rotated. Small window chips repaired. Dan was helping through the whole part. We noticed the squeak before purchase, and we were told by Dan, that they would look into it. They did. With his help, we have the vehicle we wanted. Dan, thank you!!! We will be back for our next vehicle in July. Such kind, caring, sales. This is the type of person, that everyone wants to deal with. Don’t change that kindness Dan. You were perfect. The GM has to know, that they have an awesome sales representative. Thank you!!! This was a pre retirement vehicle, mostly cash deal. Great vehicle. Thanks for helping us Dan. More

Unprofessional,disrespectful, no customer service, follow up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained up skills are missing, poor sales skills , management most be fine with this behavior because I’m not the only one that has complained More

Will (William Ruggirello) defines excellent customer service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always service. I'm sure other service staff is great, also. Brought in one car to get serviced. Next day I brought in other car. Our experiences are always stress-free, relaxed, and work on cars are great, too. It was a fluke we started coming here -- original dealership wasn't able to service vehicle we bought from them so randomly picked Suburban Ford Troy. Thanks, Will : ) More

Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

The worst experience I've ever had in a dealer shop. Misogynistic and rude - terrible customer service. We will never return. Misogynistic and rude - terrible customer service. We will never return. More

When my Gold Certified Ford Fusion Hybrid was delivered, I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealers I discovered a mechanical issue that needed to be addressed. I was initially told that this would be my responsibility. After contacting the dealership to express my concerns, I received a phone call from Mark Lange, the general manager of Suburban Ford of Troy. I explained the problem and he assured me that this problem would not be my responsibility, that he would send a driver to my home in Lansing to bring me a loaner car and take my car back for repair, and that he personally would oversee further inspection of my vehicle to make sure there are no other issues. Without my asking, he even inquired about whether I received a second key fob and offered to provide one. Mark's commitment to quality and customer service turned what could have been a frustrating experience into a satisfied customer. I would thoroughly recommend Mark Lange and Suburban Ford of Troy. More

My experience was amazing and Joe helped me every step of the way and answered every question I had. I didn't feel pressured into any choice and he helped me find exactly wat I was looking for. the way and answered every question I had. I didn't feel pressured into any choice and he helped me find exactly wat I was looking for. More

Nadine was very helpful and knowledgeable. The u/c manager Terry was very professional and extremely helpful an absolute pleasure to deal with. The finance manager Annabelle made the paperwork The u/c manager Terry was very professional and extremely helpful an absolute pleasure to deal with. The finance manager Annabelle made the paperwork process go very smoothly and also a pleasure to deal with. Great job to everyone involved. More