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Suburban Ford of Troy

Troy, MI

4.6
215 Reviews
Ford Dealership in Troy, MI Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision. Exceptional Selection We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire. Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
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777 John R Rd

Troy, MI

48083

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Showing 215 reviews

December 11, 2024

Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

by Frank Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Abdal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Allport
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Elder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Suburban Ford of Troy responded

Hi Frank, it's fantastic to hear that Joe has been consistently helpful during your visits at Suburban Ford of Troy. We appreciate your loyalty and look forward to seeing you again for future services!

December 10, 2024

Alante met my expectations of a a great service rep. Greeted me warmly and advised on current and future maintenance items. More

by davidazak1163
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante "Sonny" Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with excellent service at Suburban Ford of Troy! Thank you for sharing your experience, and we look forward to assisting with any future maintenance needs.

December 07, 2024

Owning a custom 6dr F250 can make it difficult to find parts. Thankful i met Kurt at Elder Ford he takes the necessary time to help me find the parts I need. Always enjoyable to deal with he will always b More

by Jeremy Madill
Recommend Dealer
Yes
Employees Worked With
Kurt Hite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Suburban Ford of Troy responded

Hi Jeremy, we're delighted to hear that Kurt has been such a great help with your custom 6dr F250 at Suburban Ford of Troy. We appreciate your trust in us and look forward to assisting you again!

December 06, 2024

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be More

by blowerymsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alante "Sonny" Pinkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Alante provided you with such a professional and thorough service experience at Suburban Ford of Troy. It's great to know you'll be returning for future vehicle services, and we'll make sure he hears your kind words!

November 20, 2024

Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

by stevendykes69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Hite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Grace
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Semkiw
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Suburban Ford of Troy responded

Hi Steven, we're delighted to hear that our team at Suburban Ford of Troy consistently exceeds your expectations. Thank you for recognizing the efforts of our parts department! We look forward to serving you again in the future.

November 13, 2024

Great dealership! Gus, Nicole, and PJ were nothing short of awesome on our recent visit when we purchased a used Ford Edge! Can't say enough about how smooth the tra More

by Dan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gus Abdal
5.0
This rating includes all reviews, with more weight given to recent reviews.
PJ Coolman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Suburban Ford of Troy responded

Hi Dan, we're delighted to hear that Gus, Nicole, and PJ made your experience at Suburban Ford of Troy a smooth one! Thank you for recommending us and for being a loyal customer. Enjoy your Ford Edge!

October 19, 2024

Tony responded, he assured me that our transaction would take time, he emailed me the form to start the process the next day. I check the website often to see the status. .As promised this takes time. More

by kldoane
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Grillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Suburban Ford of Troy responded

Thank you for your patience and understanding, kldoane! We're glad Tony was able to assist you at Suburban Ford of Troy. If there's anything else we can do for you, just let us know!

September 11, 2024

I had a wonderful experience here at suburban ford, from the moment i walked in, to the moment i left, i was taken care of. Will definitely be back More

by edwardA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Vleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herbert Hoelzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Suburban Ford of Troy responded

Hi Edward, we're delighted to hear you had a wonderful experience at Suburban Ford of Troy! We look forward to welcoming you back in the future.

September 10, 2024

Brian was fantastic to work with. He was very helpful through the entire process. His integrity sets Suburban Ford of Troy apart from competitors. More

by Josephcabercrombie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Suburban Ford of Troy responded

We're delighted to hear that Brian's integrity and assistance made your experience at Suburban Ford of Troy exceptional. Thanks for the great feedback!

September 05, 2024

Nadine (Sales) did a great job facilitating the transaction. She invested the time with my wife and I to make sure she addressed all of our questions and did a complete walk around and set up the F More

by jmagri78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nadine Kawas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazza and Mark Lange
Sep 05, 2024 -

Suburban Ford of Troy responded

Thank you for sharing your positive experience with Nadine, Anthony, and Mark at Suburban Ford of Troy! We're delighted to hear that our team provided thorough and attentive service. Enjoy your new vehicle!