Suburban Ford of Troy

Make sure you get everything in writing. One of my discounts went missing. It was replaced with 50%value. I am no longer a customer discounts went missing. It was replaced with 50%value. I am no longer a customer More

The dealership was great! I felt like a got a fair trade on my old car, and good price on the new one. Just wish they had talked me through more options. I'm kicking myself for not going up 2 trim levels. on my old car, and good price on the new one. Just wish they had talked me through more options. I'm kicking myself for not going up 2 trim levels. More

Amazing Experience Mike was amazing, knowledgeable, and very helpful. Not only was Mike very helpful and knowledgeable he was very professional. He answered every questi Mike was amazing, knowledgeable, and very helpful. Not only was Mike very helpful and knowledgeable he was very professional. He answered every question and returned every call, right away. Best experience I have had when purchasing a vehicle. I would recommend Mike to everyone I know. Thank you Mike for the amazing customer service. And THANK YOU FORD for having such an amazing man on your team. More

Very disappointed!!! Stopped in on a Saturday to see a car we were interested in. We decided to move forward with the purchase but could not complete due to it being too late in the day with only a half car we were interested in. We decided to move forward with the purchase but could not complete due to it being too late in the day with only a half hour left till closing. So, we negotiated the trade-in and purchase price of the vehicle we wanted and submitted all of our documentation to pick the vehicle up on Monday. Could not get ahold of salesperson till early afternoon on Monday and when I did she said that "someone is looking at the car and may be purchasing it, but she would let me know if it was still available." I said basically you are just selling the car from underneath us and will give us the opportunity to purchase if the other deal falls through. She attempted to rationalize it in her small mind and I hung up the phone. Wish I had read the Yelp reviews before wasting my time here. The salespeople appear to be nice (shocker) when you are looking to purchase something, but are not as nice when they are screwing you over. STAY AWAY! More

Took My Ford Chassis Motorhome in for Service/Repair, Greg in Truck Service provided an Estimate, then Excellent Service & Follow-up.. Highly Recommend this Dealership. . Greg in Truck Service provided an Estimate, then Excellent Service & Follow-up.. Highly Recommend this Dealership. . More

Doesn't want you as a customer Tried to purchase a used Ford Edge during the Pandemic. Talked to a salesperson Tuesday and set up a test drive for Wednesday. Show up Wednesday for Tried to purchase a used Ford Edge during the Pandemic. Talked to a salesperson Tuesday and set up a test drive for Wednesday. Show up Wednesday for the test drive and the salesperson doesn't pick up the phone, and after waiting for 45 minutes and 3 calls later felt pretty stupid. At this point i should have walked away. Against my better judgement, decided to see if the car was sold and that was the reason i hadn't heard from the salesperson. Talked with someone in customer care and set up an appointment for Thursday afternoon, she apologized for the salesperson not returning my calls and for the inconvenience. I show up for the appointment and call the customer care person to ask them where i should park. No Answer. So i wait in the rain for 20 minutes outside of the used sale office until someone finally asks who im waiting for. I gave my name and said i have an appointment. They say, "that car was sold 20 minutes ago". So after driving 30 minutes each way to the dealership TWICE for a car that ended up being sold is maddening. All someone needed to say was that there was a possible offer on the car. At that point i would've paid sticker price and bought on spot. At this dealership, your appointment means nothing and the pedantic staff has no clue what is going on. More