Suburban Ford of Troy

Alante was extremely professional, timely and thorough in managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be managing my service repair. He kept me up to date on the progress of my service repair and provided an overall great customer experience. I will be going back to this dealership and specifically to Alante for my next vehicle service. More

Customer service is always top notch. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. Parts department always goes above and beyond what is needed. I have never been told I couldn't help or find the service I was needed. More

Great dealership! Gus, Nicole, and PJ were nothing short of awesome on our recent visit when we purchased a used Ford Edge! Can't say enough about how smooth the tra Gus, Nicole, and PJ were nothing short of awesome on our recent visit when we purchased a used Ford Edge! Can't say enough about how smooth the transaction went! This was our 3rd time working with Gus,and first with Nicole and PJ! Highly recommended!! More

Tony responded, he assured me that our transaction would take time, he emailed me the form to start the process the next day. I check the website often to see the status. .As promised this takes time. take time, he emailed me the form to start the process the next day. I check the website often to see the status. .As promised this takes time. More

I had a wonderful experience here at suburban ford, from the moment i walked in, to the moment i left, i was taken care of. Will definitely be back the moment i walked in, to the moment i left, i was taken care of. Will definitely be back More

Brian was fantastic to work with. He was very helpful through the entire process. His integrity sets Suburban Ford of Troy apart from competitors. He was very helpful through the entire process. His integrity sets Suburban Ford of Troy apart from competitors. More

Nadine (Sales) did a great job facilitating the transaction. She invested the time with my wife and I to make sure she addressed all of our questions and did a complete walk around and set up the F transaction. She invested the time with my wife and I to make sure she addressed all of our questions and did a complete walk around and set up the Ford mobile app. Anthony (Finance) did a great job running through the docs we needed to sign to secure financing and was able to structure a service contract that fits our driving habits. Mark (GM) came out and introduced himself to make sure we were 100% satisfied with our experience. If you're looking for a new, used or lease, make sure you go see these guys, they're top notch. More

Brian was wonderful. We had a bad experience with my daughter’s first car purchase at another dealership before coming here. Brian reassured her and explained everything We had a bad experience with my daughter’s first car purchase at another dealership before coming here. Brian reassured her and explained everything and found the best car for her. He went above and beyond to make this a great purchase. More

Annabelle was truly a joy to work with. She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would reco She was very transparent, knowledgeable and friendly. She set me up with a wonderful new lease and I very much enjoyed working with her. I would recommend her to anyone looking for a vehicle. More

Purchased a 2023 F150 Limited from this dealership. Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works ther Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works there. Had an extremely positive attitude and it was truly an experience like purchasing from a "family" run business which is extremely rare. Terry was very ambitious and definitely willing to do whatever necessary to answer any questions, schedule a drive, etc. After getting the vehicle home and hand washing it for the 1st time, I noticed an unusual panel gap between the drivers door and front fender. Nothing extreme but enough to ask the dealership to look at it to make sure it was a minor factory flaw and not a previous accident even though the CarFax for the vehicle showed no accidents. Terry offered to send a staff member to our home to pick up the vehicle and deliver it if necessary. I wanted to be there in person to see the vehicle on a lift so I declined but his willingness to help and never once be defensive was really impressive!! When I arrived to have the truck inspected, Terry and 2 Technicians that were knowledgeable in body/paint damage put the truck on a lift so we could look at it to ensure the truck had never been damaged in an accident. He said if there was any issues, they would refund my money and take the truck back. He said he wanted me to be 100% satisfied with my experience. Everything checked out 100% but Terry went over and above in every aspect of the transaction. I personally haven't seen customer service like Terry provided in a very long time, if ever. Would never hesitate to do business with a professional like Terry Lange! More