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Suburban Ford of Troy
Troy, MI
237 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 237 reviews
April 24, 2022
All staff were courteous and very helpful, I love the vehicle. Will shop at ford again. But not for awhile vehicle. Will shop at ford again. But not for awhile More
by haring_scott
Employees Worked With
Mike Talampas, finance manager and Steve Llich, sales, we’re excellent and very professional., Joe Gallant
February 23, 2022
I have given this rating because the customer service provided was average, I had both a very positive interaction as well as a negative one. As far as the vehicle itself I do suggest having a private me provided was average, I had both a very positive interaction as well as a negative one. As far as the vehicle itself I do suggest having a private mechanic inspect the vehicle prior to purchase, they do convince you that there has been an inspection completed and also provide car fax but in less than 100 miles I experienced some seemingly significant front end issue (did text drive while at the sale location) and will update my review once I have completed diagnostics on the car issue. Car was priced with no room for negotiation and I did provide $2500 down. I am mostly disappointed that I purchased a $10000 vehicle and have to take it in for repairs less than two days later! I suggest extensive investigation on the vehicle, diagnostics, mechanic inspection and test driving! More
by ayyesara1221
Employees Worked With
Martin
October 23, 2021
The salesman I Had was a bit rough for my taste, but that can be blamed on personal opinion. There wasn’t a lot of negotiation, and after negotiation was done, it was just a matter of waiting for the FNI off can be blamed on personal opinion. There wasn’t a lot of negotiation, and after negotiation was done, it was just a matter of waiting for the FNI office to open up. Overall I would say it was a pretty good experience More
by Legend124
Employees Worked With
Rockie
July 30, 2021
I dealt with the dealership in Romeo. I spent two and 1/2 hours there and finally left after we could not get anything completed. I never did get a follow-up phone call or anything from the salesperson. They hours there and finally left after we could not get anything completed. I never did get a follow-up phone call or anything from the salesperson. They were friendly enough and helpful. There trade-in offer for my 2018 truck was a slap in the face. I cannot say I would do business with them again given the opportunity. More
by h_diamond60
Employees Worked With
Mike Stewart, Joe Gallant
July 12, 2021
Very good dealer with good inventory. The sales people, finance people every one are good. Bought Ford escape, got very good deal, finished transaction in 10mins. finance people every one are good. Bought Ford escape, got very good deal, finished transaction in 10mins. More
by siddu
Employees Worked With
Mike Stewart, Joe Gallant
June 29, 2021
Thank you Elder Ford for making my car buying experience a pleasure. I truly appreciate how they walked me through the details. And if I had any questions, they were answered. I highly recommend Elder Ford. a pleasure. I truly appreciate how they walked me through the details. And if I had any questions, they were answered. I highly recommend Elder Ford. They had the car ready and waiting. More
by Halina.Watts
Employees Worked With
Rocky Yousif, Gary Morrison
