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Suburban Ford of Troy
Troy, MI
237 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 237 reviews
August 28, 2022
We have been going to Herbie for years. He has never disappointed yet in helping to choose a vehicle for my family or me. Thank you - I love my new lease! He has never disappointed yet in helping to choose a vehicle for my family or me. Thank you - I love my new lease! More
by Jess
Employees Worked With
Herbert Hoelzeman
June 20, 2022
I took my Escape in for an oil change and was quoted a time of 2.5 hours. Ok, I didn't like that but that is fine. After waiting 2.5 hours I went to the desk to ask about my car. They told me it would be time of 2.5 hours. Ok, I didn't like that but that is fine. After waiting 2.5 hours I went to the desk to ask about my car. They told me it would be another 1.5 hours. What? Nobody told me during the 2.5 hours that my oil change was actually going to take 4 hours. I had one rare day off to get my car checked and the service team at the desk didn't care one bit. I reiterated that I was told 2.5 hours and the guy said "I told you it would be at least 2.5 hours", as if 2.5 hours and 4 hours were remotely close. I'm absolutely furious and the guy starts giving me excuses about a guy calling in, like any customer wants to hear anything about that after wasting a precious day off. Another guy came over and told me to have a great day. This guy was basically telling me to leave. I said I will never be back or purchase another car from Elder Ford again and he shrugged and said have a great day. I am disgusted by the entire experience. I'm highly discouraging my entire network to avoid Elder Ford at all costs. Have a great day. More
by Larry
Employees Worked With
William
May 30, 2022
Seth was completely honest and open with us. No hidden fees or charges. Dealing with this location of Elder ford was a breath of fresh air, no games no hard sell, no lies, none of the BS we go No hidden fees or charges. Dealing with this location of Elder ford was a breath of fresh air, no games no hard sell, no lies, none of the BS we got from every other used car department that we went to. Also the finance guy beat my financing by a lot - again with no hidden fees, charges or add ons. Highly recommend. More
by Bjensen
Employees Worked With
Seth- salesman, Finance Guy. A most excellent sales manager.
May 20, 2022
I have used Elder Ford for many years and have always been satisfied with customer service! They are friendly, polite, and open to answering any question I have. Service is performed in a timely manner. been satisfied with customer service! They are friendly, polite, and open to answering any question I have. Service is performed in a timely manner. I lease my cars, and that too has been an easy route for me. They deserve a big "thank you"! More
by klemanu1
Employees Worked With
Tony Vecht, Mike Stewart, Joe Gallant
