Suburban Ford of Troy

Very disappointed!!! Stopped in on a Saturday to see a car we were interested in. We decided to move forward with the purchase but could not complete due to it being too late in the day with only a half car we were interested in. We decided to move forward with the purchase but could not complete due to it being too late in the day with only a half hour left till closing. So, we negotiated the trade-in and purchase price of the vehicle we wanted and submitted all of our documentation to pick the vehicle up on Monday. Could not get ahold of salesperson till early afternoon on Monday and when I did she said that "someone is looking at the car and may be purchasing it, but she would let me know if it was still available." I said basically you are just selling the car from underneath us and will give us the opportunity to purchase if the other deal falls through. She attempted to rationalize it in her small mind and I hung up the phone. Wish I had read the Yelp reviews before wasting my time here. The salespeople appear to be nice (shocker) when you are looking to purchase something, but are not as nice when they are screwing you over. STAY AWAY! More

Took My Ford Chassis Motorhome in for Service/Repair, Greg in Truck Service provided an Estimate, then Excellent Service & Follow-up.. Highly Recommend this Dealership. . Greg in Truck Service provided an Estimate, then Excellent Service & Follow-up.. Highly Recommend this Dealership. . More

Doesn't want you as a customer Tried to purchase a used Ford Edge during the Pandemic. Talked to a salesperson Tuesday and set up a test drive for Wednesday. Show up Wednesday for Tried to purchase a used Ford Edge during the Pandemic. Talked to a salesperson Tuesday and set up a test drive for Wednesday. Show up Wednesday for the test drive and the salesperson doesn't pick up the phone, and after waiting for 45 minutes and 3 calls later felt pretty stupid. At this point i should have walked away. Against my better judgement, decided to see if the car was sold and that was the reason i hadn't heard from the salesperson. Talked with someone in customer care and set up an appointment for Thursday afternoon, she apologized for the salesperson not returning my calls and for the inconvenience. I show up for the appointment and call the customer care person to ask them where i should park. No Answer. So i wait in the rain for 20 minutes outside of the used sale office until someone finally asks who im waiting for. I gave my name and said i have an appointment. They say, "that car was sold 20 minutes ago". So after driving 30 minutes each way to the dealership TWICE for a car that ended up being sold is maddening. All someone needed to say was that there was a possible offer on the car. At that point i would've paid sticker price and bought on spot. At this dealership, your appointment means nothing and the pedantic staff has no clue what is going on. More

Service This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been recommending Ford to all my friends and relatives but after this bad service experience because of one staff everything has changed If elder for does not train there customer service rep to handle customer they are going to loose t business Ford should look how there dealer staff treat there customer,. highly disappointed More

Gary was grrrreat! While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Tr While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Troy Motor Mall but saw Elder Ford and decided to look over their inventory. Gary gave me his card and left. I left and went to the other dealer in the Troy Motor Mall without being satisfied by their current used car selection. The next morning I called Gary and arranged to return to test drive the Escape. I liked it and closed the deal mainly because Gary was a very relaxed salesman. There was absolutely no pressure. Gary has a complete "customer service mindset." His main interest was for me to be happy with the experience of buying the car I would be pleased to own. More

Poor service Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. More