Suburban Ford of Troy

Very efficient in transacting the entire deal. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. More

They did a great job for my wife and I. Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of the added paperwork and hassle. Thank you Phillip, Gary, and everyone at Suburban Ford for taking care of us! More

Customer Service. Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a ca Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a call from Salesperson, Nadine Kawas about a recent reduction in price. She was n top of my concerns and provided me with options. SOLD! More

Was extremely interested in a vehicle, was told the title wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I noticed the website said available and a priced drop. Sales lady said that they had the title and it was ready to go. Not impressed with this dealership. More

Started out very bad experience with salesman. It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignit It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignity and respect. Ideal person to lead a sales group! More

Your Service was amazing, I was in and out in less than a hour! Thank you! hour! Thank you! More

The service team did a good job in processing my vehicle, keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). More

Brian in the Service Department provided me with Excellent Customer Service making sure All of my concerns were addressed. Excellent Customer Service making sure All of my concerns were addressed. More

I have been purchasing car’s from Elder Ford/Suburban Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my c Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my car back to me after closing! Great job! By the way, I love my Escape Hybrid! More

Nicole Dawson! Wow! Your attitude is unbelievable! You hung up on my 2 times while I had a deposit on a vehicle from you. I have never in my life dealt with su Wow! Your attitude is unbelievable! You hung up on my 2 times while I had a deposit on a vehicle from you. I have never in my life dealt with such poor attitude from a salesperson. You literally made me want to cancel the whole deal. I did not swear or curse at you or anything. You just hang up??? This is not acceptable, I will definitely make sure everyone knows what happened. I will be leaving more reviews in other platforms so people know who suburban ford likes to hire as sales reps. I talked to the mangers while taking delivery of my vehicle but they didn’t seem to care. Absolutely poor service all the way around. Never coming back! More