Suburban Ford of Troy

friendly i had seen the car online and went in to test drive and they pressured me a little to buy the car but i was adamant about sleeping on it for at least i had seen the car online and went in to test drive and they pressured me a little to buy the car but i was adamant about sleeping on it for at least one night. Gary K in used cars wasn’t overbearing and when i returned 3 days later to buy the car things went very smoothly. More

Crooks! PLEASE read all reviews before going here Thursday my car was in for a simple recall then they suggested couple things done of course as always in any dealership. Fuel injector cleaned and tra Thursday my car was in for a simple recall then they suggested couple things done of course as always in any dealership. Fuel injector cleaned and transmission flush. Everything was working fine and not a single drop of fluid of anykind from my car. Friday during my drive i felt my shift just a little funny and it went away so didn't think of anything of it. Saturday i felt it again this time a few times and look at where i was parked and noticed fluid spots under my car. Got a better look and it was transmission fluid. xxx! Took it back in first thing Monday morning they tell me it has been leaking for awhile now. So they got me for more money saying they will cover the labor but i have to pay for the parts. They set me up. More

Horrible Took my truck in to have the windshield wipers fixed. The switch was stuck, therefore always running. They called me AFTER they had already done the w Took my truck in to have the windshield wipers fixed. The switch was stuck, therefore always running. They called me AFTER they had already done the work and said it was going to be $226. If I had know they were going to scam me, I would have just gone on Youtube and fixed it myself! Not to mention, my truck is a lease and this issue should be covered under warranty. Very VERY disappointed and will NEVER go to Elder Ford again. More

Worst service experience of any local ford dealer. Took a vehicle there for a safety campaign. Dealer also added a water pump replacement under warranty they found to be leaking. Vehicle was brought ba Took a vehicle there for a safety campaign. Dealer also added a water pump replacement under warranty they found to be leaking. Vehicle was brought back twice after with drivability issues totalling $750. These were repairs later seen to be related to the work performed. During these repairs, Drew Booth our writer was impossible to reach, and we had to visit the dealer to get updates. None of our calls were returned until the end. We now take our vehicles to Dean Sellers, another local dealer instead. We have had zero issues there. More

Great car! Bad Customer service I was searching online and saw this great car at Elder Ford. This car had great low miles and at a good price. I had to edit my review due to the fact I was searching online and saw this great car at Elder Ford. This car had great low miles and at a good price. I had to edit my review due to the fact that I have been lied to by the sales person and dealership. They said all the chips would be buffed out and touched up that was not done. They kept raving about the keyless start. That has not worked since I got the vehicle. They said I could go to any Ford dealership to get the free oil changes....well that wasn't true either. Very dissappointed with the lack of respect shown and when I called the next day I got brushed off and told it wasn't covered under warrenty so I was SOL.. More

Out of State Purchase My company, located in Massachusetts, purchased a used car we found online from Elder Ford. Gary Kuszpit and Zaid Namuk were very accommodating for m My company, located in Massachusetts, purchased a used car we found online from Elder Ford. Gary Kuszpit and Zaid Namuk were very accommodating for me with preparing all of the paperwork so I could get the vehicle registered and insured in Mass before picking up the vehicle. I flew in to Detroit, Gary sent Adam (a very pleasant young man) to pick me up at the airport. When I arrived at the dealership the car was waiting for me with a full tank of gas for my road trip back to Massachusetts. Gary even asked me to text or email him to let him know I arrived safely at home in Mass. That personal touch and care is not something you often find at dealership. It was a pleasure doing business with both Gary and Zaid. More

Rip off I went there to get the works done on my car and was told I needed 4 tires at $725.00 and brakes at $350.00 and rotors and a couple filters and wind I went there to get the works done on my car and was told I needed 4 tires at $725.00 and brakes at $350.00 and rotors and a couple filters and window wippers . I say xxxxxxxxx he was trying to rip me off because I'm a senior female and he must of thought I was stupid. Well you just lost my business. Never going back to elder ford and I would recommend no one else does either More

Leasing a Car Worse place to lease a new Car, when u go back to return yr vehicle, they actually show their real face. If u r not a potential buyer again they will Worse place to lease a new Car, when u go back to return yr vehicle, they actually show their real face. If u r not a potential buyer again they will treat u like a crap. 1 hr in a waiting room then their Lease Return Manger (Jeff Wright) will show up and ask if u r leasing a new vehicle from them again, if yr answer is "No" then he will treat u like a crap, will tell u how busy he is and he has no time to entertain u. Leave yr keys w/o any return paperwork since the guy can't print the xxxx paper work which takes less than 5 mins. You have no proof that u actually returned the vehicle. I called twice in advance to set up a return time before my lease was expiring, left a vm but no one returned my call. I return a vehicle every 2 yrs and I'm in/out of a dealership within 15 mins. Will never lease a Ford again b/c of this place. More

Shady dealership - do not buy here! I decided to take the plunge and lease my first vehicle. After deciding against a Ram from Suburban Chrysler, i decided to lease a far superior F-150 I decided to take the plunge and lease my first vehicle. After deciding against a Ram from Suburban Chrysler, i decided to lease a far superior F-150 from Elder Ford. Unfortunately, I discovered after a couple weeks that I got screwed by about $800 on my trade-in. I'll get to that in a minute. When I first walked in, I was ignored for the first 5 minutes by a cocky young sales guy, Scott Gorgies (who I later discovered -- to my delight -- was fired soon after). He was busily flirting with Jessi and Nadine at the front desk. He did not seem pleased that I came in, maybe because it was about a half hour before closing. His attitude was unenthusiastic and unprofessional. But I was not put off -- I asked to test drive an F150. I liked the vehicle, and he said it would be $432/mo. For some reason, he wanted a deposit of $100. This seemed odd, but I decided to give it to him. The next day, I changed my mind. I decided to keep my old truck. It was paid off, and I wanted to avoid car payments for as long as possible. I went back to Elder Ford to get my check back. Scott said to me, "What if we bought your truck off you?" I said ok, I'm listening. He asked, "How much do you want for it?" I said $4,500. A mechanic went out to take a look at it. When he came back in and talked to Scott, I was offered $3,500. We eventually settled at $4,200, which would be applied to the 2-year lease. That should have brought the car payment down to $257, not the $292 I'm currently paying. But I didn't realize this at the time. This being my first lease, I was naive and foolishly trusted the numbers. However, I soon realized my mistake. The lease should have been $35 less with my trade-in. So I went back to Elder Ford and was told by Jessi and Nadine that Scott was fired for some unknown reason. They were quite upset about it, but I was inwardly pleased. They didn't say why he was fired. Maybe he spends too much time flirting and not enough time working -- that's my best guess. Anyway, they directed me to the manager, Tod Hanoosh. I told him about my trade-in and how my lease should have been $35 less. He told me he would look into it and promised we would make it right, whether by a check or some other form of compensation. He said he would be in touch soon. Over a week went by. Tod never called. My patience was at an end. I drove back to Elder Ford. After waiting a while, I sat down with him again. I asked him why he didn't contact me. He lied and said "he was about to..." I said, so what about not getting my trade-in fully applied to my lease? He said sorry, there was nothing he could do. He said there was no proof about the original quote of $432 (as if I would make that number up), so they couldn't give me a refund for the $840 I was getting screwed out of. Further, he said he didn't have the authority to request a check or any other compensation from the used car department (yeah right, he's the friggin manager of the dealership!), nor could the salesrep remember quoting me $432 (suuuure he couldn't.) Anyway, simple math showing the vehicle price plus incentives at the time of the lease would have easily shown him that my claim was entirely true. Plus, why would I lie? Why would my lie be so specific, and only for $35 a month in my favor? Bottom line, it was like I traded in my truck for $3,360 instead of $4,200. I got screwed out of $820. The manager could have made it right, but didn't. He BS'd, shucked and jived as one would expect from a car salesman (or a lawyer, a politician, or similar known liars). Well, in the end, it's this dealership that will pay the price. I will NOT be a return customer. I WILL spread this true tale all over the internet -- Yelp, Google, Yahoo and wherever else I can. I will send it to the Tod's boss, and to Ford executives. If Elder Ford loses even one customer because of my story, I will be satisfied. Do not trust Elder Ford, or their sales reps, or their Tod Hanoosh. Steer clear of this place. More

Pleasant deal initially but then... I recently purchased a 2012 Ford F250 XLT Crew Cab from this dealer. A word of warning to buyers, Make sure you check the advertised features for the I recently purchased a 2012 Ford F250 XLT Crew Cab from this dealer. A word of warning to buyers, Make sure you check the advertised features for the vehicle against what it actually has and that each is working. My truck has the integrated brake controller. It wasn't until after finalizing the purchase that I found the brake controller was not working. I connected to a trailer and found the brakes on the trailer were not applying. I asked Dennis (the used salesman) if he could explain how the controller worked. Dennis said "I don't know, you'll have to read the manual". This is a used Ford vehicle sold at Ford dealership and their salesmen don't know how features work? Dennis was kind enough to bring out a salesman from the new car department. This gentleman was kind and went for a quick ride with me to see if he could figure out the issue. He determined that it had to be my trailer because the truck didn't recognize the trailer was connected. Now here's why it didn't recognize the trailer. The truck was bought out of Canada (which I knew) and the gauge cluster was converted (which I also knew) BUT the brake controller wasn't turned on so the truck didn't know it had a brake controller. I had to pay my local dealer ($100 deductible for 12mo/12000 mi warranty) to turn the brake controller on. I asked that Elder Ford refund me for the deductible but that request was denied. I was never offered service by the dealer when it was found that the brake controller wasn't working. Sad that a "Ford Certified" vehicle that allegedly had a 177 point inspection would have installed features that do not work. Even worse when it's pointed out after the sale and no one offers to look into the issue for you. I don't think it's asking too much of a dealer to refund $100 for something they were made aware had a potential issue before I left the lot. More