Suburban Ford of Troy

Service This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been recommending Ford to all my friends and relatives but after this bad service experience because of one staff everything has changed If elder for does not train there customer service rep to handle customer they are going to loose t business Ford should look how there dealer staff treat there customer,. highly disappointed More

Gary was grrrreat! While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Tr While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Troy Motor Mall but saw Elder Ford and decided to look over their inventory. Gary gave me his card and left. I left and went to the other dealer in the Troy Motor Mall without being satisfied by their current used car selection. The next morning I called Gary and arranged to return to test drive the Escape. I liked it and closed the deal mainly because Gary was a very relaxed salesman. There was absolutely no pressure. Gary has a complete "customer service mindset." His main interest was for me to be happy with the experience of buying the car I would be pleased to own. More

Poor service Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. More

Worst people working in service especially Tony. I scheduled an appointment on my 2 y/o lease Ford Explorer at 9 am. At 10:30 when I called to find out the problem Tony said that it hadn’t even bee I scheduled an appointment on my 2 y/o lease Ford Explorer at 9 am. At 10:30 when I called to find out the problem Tony said that it hadn’t even been looked at yet. When i questioned y I scheduled an appointment for it to only b pushed behind he went in to say it’s not a Doctors office and times are not always guaranteed. SO AGAIN, why did i have to schedule an appointment??? Also had to have it towed there since it wouldn’t start at all. This is a new car and third time I’ve taken it for service. I have leased 4 different Ford vehicles in the past, but after this, unfortunately I am done with this dealership. RUDE, RUDE, RUDE! More

Smooth, friendly, and most positive buying experience ever. My wife and I are very picky people both on vehicles and on customer service. We felt that our experience with Zaid Arabo, in the used car portion of My wife and I are very picky people both on vehicles and on customer service. We felt that our experience with Zaid Arabo, in the used car portion of the dealership, was by far the best we've ever had. I never felt pressured to make a snap decision or a commitment "now." In fact we came by the lot minutes after closing on a Saturday and were made to feel welcome. Zaid took the time to understand what we were looking for that day. We came back the next Monday to test drive. We were later again, due to prior commitments and busy traffic, but Zaid took the time to make us feel both welcome and taken care of. No pressure. We came back on Thursday and signed papers on a great certified pre-owned F-150. We couldn't be happier with our choice, all around. I will not hesitate coming back when I'm in the market again. More

Worst service ever!!!! Took my car for a few recalls and some other problems. Didn’t receive a call for the price and after they finished they called said they couldn’t fix Took my car for a few recalls and some other problems. Didn’t receive a call for the price and after they finished they called said they couldn’t fix it and that I had to pay for the time they spend on trying to find the problem. Plus I had the premium care warranty and was told that it doesn’t cover what they were doing. WOULD NOT RECOMMEND AND DO NOT EVER GO THERE!!! More

Questionable trustworthiness with the service department Took my 2011 Ford Ranger XLT 4x4 in for preventative 60K mile service on March 12, 2018, a Saturday. They had my car all day until calling at 4:30PM Took my 2011 Ford Ranger XLT 4x4 in for preventative 60K mile service on March 12, 2018, a Saturday. They had my car all day until calling at 4:30PM to say I could come pick it up. I arrive at 4:42PM and wait until 5:20PM, 20 minutes after they're scheduled to close for the day, waiting on the technicians to finish. I drive barely 2 miles on 275 and my truck's radiator light turns on with the temp gauge all the way hot. I pull over off of Sligh exit and park at House of Meats. I call the service department at Elder and I'm told they are closed and I'll have to get the truck towed back. I call AAA and have it towed. I have no transportation all Sunday. I get dropped off at Elder at 8AM on Monday morning. Technicians left a massive air bubble in my radiator fluid refill, preventing fluid from cooling my engine. They refill it for free, even though I should be refunded for the initial flush and refill. 4 days later....my check engine light comes on. In the 4 years I've owned this truck since buying used at 24K miles, my check engine light has never come on. I have been meticulous in its preventative maintenance and scheduled oil changes/filter replacements. I go to Autozone and it appears to be a gas cap code. I unscrew the cap, inspect it for defects and screw it back on. Guy clears the code and I go on my way. 4 days later...my check engine light comes on again. Same code for the gas cap vapor. I'm seriously at a loss. I am afraid to bring it back to Elder because I already don't have a stellar feeling about their work, but I'm also curious as to what they say, since they were the last to touch my vehicle. I expect a free diagnostic, since I paid for a full point diagnostic inspection for the preventative maintenance two weeks ago and there's no reason there should be something out of the ordinary now. I can't think of anything in a fuel system that would need total replacement now at 60K miles unless someone tampered with it. They were supposed to replace my fuel filter, perhaps they didn't install it correctly and that's why my sensor is picking up excess vapor? I have no trust or faith in this service center after my experience and I urge anyone to choose any other Ford dealership in the area but this one. More