Suburban Ford of Troy

My experience with this dealership was one of the best that I could have asked for. I contacted via a CarFax listing requesting a quote, and the very friendly front-desk staff reached out to me within 10 that I could have asked for. I contacted via a CarFax listing requesting a quote, and the very friendly front-desk staff reached out to me within 10 minutes to set up an appointment for me to come look at the car. My first meeting with salesman Anthony Todek started off our relationship perfectly! He knew I was there to check out the Tacoma, but also understood my needs and allowed me to test drive some other vehicles that were in the same price range so I could make an informed decision. Throughout the process Anthony fully respected my decision making process and allowed me to take my time (roughly 1 week) where I test drove the Tacoma multiple times and was able to think about my decision without feeling any pressure. Once I had made my decision I met with Gary Morrison to go through my financing options, who was able to work out my financing needs perfectly without pressuring me into any added costs. Overall I had a wonderful experience at Suburban Ford of Troy and I am now fully enjoying my new (used) Tacoma! More

This dealer ship is very professional and personnel , they are great people that help out with everything Sam Kawas and Mark Lange were unbelievable to work with , truck was awesome they are great people that help out with everything Sam Kawas and Mark Lange were unbelievable to work with , truck was awesome More

My seller Mike Darr was more like a friend than just a car seller. He really had my back from the beginning. Terry Lange made sure I got an affordable vehicle that I love to drive. Mark Lange made me feel car seller. He really had my back from the beginning. Terry Lange made sure I got an affordable vehicle that I love to drive. Mark Lange made me feel like part of his real family. They were all really sweet people and it was the most fun I had buying a car! Ever! More

Wow, where do I start? Every one was friendly my seller Michael Darr was the best. He and Terry went above and beyond to make sure I had a vehicle I was happy with. I truly Every one was friendly my seller Michael Darr was the best. He and Terry went above and beyond to make sure I had a vehicle I was happy with. I truly felt like part of the family. More

We just leased a new car from them yesterday and the experience was seamless. Our salesperson (Tony Vleck) ordered us a car, and when it came in he pretty much took care of everything. The General Manag experience was seamless. Our salesperson (Tony Vleck) ordered us a car, and when it came in he pretty much took care of everything. The General Manager Mark even came over to talk to me and my wife, (because there was some hesitation about issues not related to the buying experience). He was a very good listener and addressed all of our issues with sincere care and professionalism. Annabelle who took care of the financial aspect of the transaction spent time with us and made sure we understood everything on the contract before she let us go. Can’t say enough nice things about Tony, Annabelle and Mark. I have been dealing with Elder Ford for years and happy to say I found the transition from Elder to Suburban to be a good move and pleasure to deal with them. More

Anthony was amazing. Handled all of my questions, easy to talk to. Thanks! Good job! Mark Lange was also fantastic. It I had serious concerns that other dealer did not Handled all of my questions, easy to talk to. Thanks! Good job! Mark Lange was also fantastic. It I had serious concerns that other dealer did not even respond too, Anthony Todek address every one, was understanding, and got me answers quick. No pressure at all, felt nice and relaxed. Highly recommended to work with Anthony Todek. More

Mark Lange, the new General Manager is the reason behind the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved to make things right when others didn't. I work for Ford Motor Company in Customer Experience and in both my personal and professional opinion he is exactly the kind of leader we need at all Ford dealerships. He is completely customer-focused and will be able to do great things as a people leader as he guides all his employees to have that same mindset that he does. He's a problem solver and makes you feel valued as a customer by listening to your concerns and addressing them. Never once did he make me feel like I was wasting his time. Thanks, Mark! More