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Suburban Ford of Troy
Troy, MI
204 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 204 reviews
May 30, 2022
Seth was completely honest and open with us. No hidden fees or charges. Dealing with this location of Elder ford was a breath of fresh air, no games no hard sell, no lies, none of the BS we go No hidden fees or charges. Dealing with this location of Elder ford was a breath of fresh air, no games no hard sell, no lies, none of the BS we got from every other used car department that we went to. Also the finance guy beat my financing by a lot - again with no hidden fees, charges or add ons. Highly recommend. More
by Bjensen
Employees Worked With
Seth- salesman, Finance Guy. A most excellent sales manager.
May 20, 2022
I have used Elder Ford for many years and have always been satisfied with customer service! They are friendly, polite, and open to answering any question I have. Service is performed in a timely manner. been satisfied with customer service! They are friendly, polite, and open to answering any question I have. Service is performed in a timely manner. I lease my cars, and that too has been an easy route for me. They deserve a big "thank you"! More
by klemanu1
Employees Worked With
Tony Vecht, Mike Stewart, Joe Gallant
April 24, 2022
All staff were courteous and very helpful, I love the vehicle. Will shop at ford again. But not for awhile vehicle. Will shop at ford again. But not for awhile More
by haring_scott
Employees Worked With
Mike Talampas, finance manager and Steve Llich, sales, we’re excellent and very professional., Joe Gallant
February 23, 2022
I have given this rating because the customer service provided was average, I had both a very positive interaction as well as a negative one. As far as the vehicle itself I do suggest having a private me provided was average, I had both a very positive interaction as well as a negative one. As far as the vehicle itself I do suggest having a private mechanic inspect the vehicle prior to purchase, they do convince you that there has been an inspection completed and also provide car fax but in less than 100 miles I experienced some seemingly significant front end issue (did text drive while at the sale location) and will update my review once I have completed diagnostics on the car issue. Car was priced with no room for negotiation and I did provide $2500 down. I am mostly disappointed that I purchased a $10000 vehicle and have to take it in for repairs less than two days later! I suggest extensive investigation on the vehicle, diagnostics, mechanic inspection and test driving! More
by ayyesara1221
Employees Worked With
Martin
