Suburban Ford of Troy

Was extremely interested in a vehicle, was told the title wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I noticed the website said available and a priced drop. Sales lady said that they had the title and it was ready to go. Not impressed with this dealership. More

Started out very bad experience with salesman. It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignit It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignity and respect. Ideal person to lead a sales group! More

Your Service was amazing, I was in and out in less than a hour! Thank you! hour! Thank you! More

The service team did a good job in processing my vehicle, keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). More

Brian in the Service Department provided me with Excellent Customer Service making sure All of my concerns were addressed. Excellent Customer Service making sure All of my concerns were addressed. More

I have been purchasing car’s from Elder Ford/Suburban Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my c Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my car back to me after closing! Great job! By the way, I love my Escape Hybrid! More

Nicole Dawson! Wow! Your attitude is unbelievable! You hung up on my 2 times while I had a deposit on a vehicle from you. I have never in my life dealt with su Wow! Your attitude is unbelievable! You hung up on my 2 times while I had a deposit on a vehicle from you. I have never in my life dealt with such poor attitude from a salesperson. You literally made me want to cancel the whole deal. I did not swear or curse at you or anything. You just hang up??? This is not acceptable, I will definitely make sure everyone knows what happened. I will be leaving more reviews in other platforms so people know who suburban ford likes to hire as sales reps. I talked to the mangers while taking delivery of my vehicle but they didn’t seem to care. Absolutely poor service all the way around. Never coming back! More

We have been going to Herbie for years. He has never disappointed yet in helping to choose a vehicle for my family or me. Thank you - I love my new lease! He has never disappointed yet in helping to choose a vehicle for my family or me. Thank you - I love my new lease! More

Have enjoyed this dealership for 7 years, they have been very open, communicating, and answering all my needs very open, communicating, and answering all my needs More

I took my Escape in for an oil change and was quoted a time of 2.5 hours. Ok, I didn't like that but that is fine. After waiting 2.5 hours I went to the desk to ask about my car. They told me it would be time of 2.5 hours. Ok, I didn't like that but that is fine. After waiting 2.5 hours I went to the desk to ask about my car. They told me it would be another 1.5 hours. What? Nobody told me during the 2.5 hours that my oil change was actually going to take 4 hours. I had one rare day off to get my car checked and the service team at the desk didn't care one bit. I reiterated that I was told 2.5 hours and the guy said "I told you it would be at least 2.5 hours", as if 2.5 hours and 4 hours were remotely close. I'm absolutely furious and the guy starts giving me excuses about a guy calling in, like any customer wants to hear anything about that after wasting a precious day off. Another guy came over and told me to have a great day. This guy was basically telling me to leave. I said I will never be back or purchase another car from Elder Ford again and he shrugged and said have a great day. I am disgusted by the entire experience. I'm highly discouraging my entire network to avoid Elder Ford at all costs. Have a great day. More