Suburban Ford of Troy

Wow, where do I start? Every one was friendly my seller Michael Darr was the best. He and Terry went above and beyond to make sure I had a vehicle I was happy with. I truly Every one was friendly my seller Michael Darr was the best. He and Terry went above and beyond to make sure I had a vehicle I was happy with. I truly felt like part of the family. More

We just leased a new car from them yesterday and the experience was seamless. Our salesperson (Tony Vleck) ordered us a car, and when it came in he pretty much took care of everything. The General Manag experience was seamless. Our salesperson (Tony Vleck) ordered us a car, and when it came in he pretty much took care of everything. The General Manager Mark even came over to talk to me and my wife, (because there was some hesitation about issues not related to the buying experience). He was a very good listener and addressed all of our issues with sincere care and professionalism. Annabelle who took care of the financial aspect of the transaction spent time with us and made sure we understood everything on the contract before she let us go. Can’t say enough nice things about Tony, Annabelle and Mark. I have been dealing with Elder Ford for years and happy to say I found the transition from Elder to Suburban to be a good move and pleasure to deal with them. More

Anthony was amazing. Handled all of my questions, easy to talk to. Thanks! Good job! Mark Lange was also fantastic. It I had serious concerns that other dealer did not Handled all of my questions, easy to talk to. Thanks! Good job! Mark Lange was also fantastic. It I had serious concerns that other dealer did not even respond too, Anthony Todek address every one, was understanding, and got me answers quick. No pressure at all, felt nice and relaxed. Highly recommended to work with Anthony Todek. More

Mark Lange, the new General Manager is the reason behind the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved to make things right when others didn't. I work for Ford Motor Company in Customer Experience and in both my personal and professional opinion he is exactly the kind of leader we need at all Ford dealerships. He is completely customer-focused and will be able to do great things as a people leader as he guides all his employees to have that same mindset that he does. He's a problem solver and makes you feel valued as a customer by listening to your concerns and addressing them. Never once did he make me feel like I was wasting his time. Thanks, Mark! More

Very efficient in transacting the entire deal. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. More

They did a great job for my wife and I. Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of the added paperwork and hassle. Thank you Phillip, Gary, and everyone at Suburban Ford for taking care of us! More

Customer Service. Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a ca Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a call from Salesperson, Nadine Kawas about a recent reduction in price. She was n top of my concerns and provided me with options. SOLD! More