Suburban Ford of Troy

Joe Grillo really helped get my deal done fast and efficiently. Great Salesman and a great team! efficiently. Great Salesman and a great team! More

Can't say enough good things about Marco and everyone in the service department at Suburban Ford! My '22 Edge's engine light came on at just 5,900 miles. Brought car to dealership without appointment on Tue the service department at Suburban Ford! My '22 Edge's engine light came on at just 5,900 miles. Brought car to dealership without appointment on Tuesday afternoon. Marco squeezed me in, arranged for courtesy loaner, called me just two days later saying catalytic converter had been replaced, car was ready to go--and asked if I wanted the oil changed as it was almost due! Impressive all the way around--especially since I didn't have an appointment, and I thought I'd be without the car for much longer than 48 hours! Way to go, guys--keep it up! This is my second car purchased at Suburban Ford and I wouldn't even consider going anywhere else. When you strike gold, quit looking elsewhere for it! More

From start to finish, the process of trading in my Jeep lease to leasing an Explorer was seamless!! I cannot thank Terry Lange, Annabelle Lange, and Mark Lange enough for helping me. I’m proud to drive a F lease to leasing an Explorer was seamless!! I cannot thank Terry Lange, Annabelle Lange, and Mark Lange enough for helping me. I’m proud to drive a Ford and will forever be a customer of Suburban Ford of Troy due to the sales experience I received! If you’re looking to get into a Ford or even a used car, I highly recommend this dealership and the group of people I dealt with. They treated me like family and I’m sure they would do the same for you!! 10/10!!! 5 stars all day long!!! More

Brian was excellent, very transparent and knowledgeable. Highly recommend this dealership for your car needs. Highly recommend this dealership for your car needs. More

Was quoted an astronomical number from another Ford dealership to do some service work. Took my truck into Suburban Ford Troy for a second opinion and couldn't have made a better decision. Issues tha dealership to do some service work. Took my truck into Suburban Ford Troy for a second opinion and couldn't have made a better decision. Issues that were brought up from the other dealership weren't even true/ an issue. Brian and the service team had my truck for less than 24 hours, talked me through every step, made sure pricing was up front, and job was completed correctly. I couldn't recommend Suburban Ford of Troy enough for anyone needing work done on their vehicle. If I ever sell, this will be the first stop to look for something new! More

We live 2 hours away and had trouble finding the vehicle we wanted. (This was an 8 month search) Our purchase was smooth and efficient all thanks to Brian! He even worked with a driver to have the vehicle d we wanted. (This was an 8 month search) Our purchase was smooth and efficient all thanks to Brian! He even worked with a driver to have the vehicle delivered. I made a phone call, provided some docs and the truck was ours. He never once made us feel like we were waiting on information or an update. He communicated throughly from day one. I've been in the auto industry for over 8 years and the customer service he provided was everything you hope for and expect. The best part was he found a crack in the windshield that was hidden from the snow - called me and told us it was being replaced at no cost to us. Dealers get a bad wrap... but there are still incredible people out there who really care about their customers. Thank you Brian and Suburban Ford! Go see em' guys! More

Brian Lagodna is the best! !! He helped me when I thought I’d never get into a car that I really wanted. He is there to answer all questions and he is quick to calm car shopping !! He helped me when I thought I’d never get into a car that I really wanted. He is there to answer all questions and he is quick to calm car shopping stress. Thanks!!! More

Suburban Ford of Troy has an amazing and friendly atmosphere. Was my first time buying a vehicle from a dealer and Brian was awesome and helpful and non pushy. After purchasing there was a small issu atmosphere. Was my first time buying a vehicle from a dealer and Brian was awesome and helpful and non pushy. After purchasing there was a small issue of a missing key for my vehicle that they made right. Definitely coming back for our next vehicle purchase. More

Responsive, attentive, organized, friendly, helpful, some of the best prices and customer service around! We are very happy with our experience with Brian. of the best prices and customer service around! We are very happy with our experience with Brian. More

The people who work here are phenomenal! Not only do they work very quick to help you find a car, but they make you feel supported during the whole process. Annabelle, Terry, Brian, and Mar Not only do they work very quick to help you find a car, but they make you feel supported during the whole process. Annabelle, Terry, Brian, and Mark are the best! I highly recommend using this dealership if you’re in the market for a new car - you will be well taken care of and won’t be disappointed in the customer service you receive. Truly above and beyond. More