Back

Suburban Ford of Sterling Heights - Service Center

Sterling Heights, MI

3.7
174 Reviews

174 Reviews of Suburban Ford of Sterling Heights - Service Center

Sort by
January 19, 2020

I cannot say enough amazing things about the service from Suburban Ford of Sterling Heights. The customer service is beyond exceptional and A big Thank you to Tom MacPherson for The outstanding role he playe More

by Anna C
Recommend Dealer
Yes
Employees Worked With
Tom Macpherson
Feb 11, 2020 -

Suburban Ford of Sterling Heights responded

Anna, we are very happy we could provide you with a positive experience!

January 12, 2020

Saved my butt again! Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealers More

by Silverbunny
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Saelens
Feb 11, 2020 -

Suburban Ford of Sterling Heights responded

Hello, we appreciate you taking the time to leave us this feedback.

December 20, 2019

Steve was courteous and understood that I would need my vehicle back asap. They took care of two recalls, oil change and trouble shot two other problems I had with my vehicle and got it back to me in timel More

by Fred
Recommend Dealer
Yes
Employees Worked With
Steve Dow
November 24, 2019

Steve is one of the best service advisors you'll meet in a lifetime! Very down to Earth person and a good friend when applicable More

by Mason
Recommend Dealer
Yes
Employees Worked With
James Saelens, Dave Lulewicz, Caitlyn King, Don Kleinow, Steve Dow
Nov 26, 2019 -

Suburban Ford of Sterling Heights responded

Mason, thank you for your kind words and this wonderful review!

November 15, 2019

Jordan was fantastic, I went for my first oil change on my 2018 ford edge. He found a problem with a tire and promptly replaced it quickly and with no questions asked. Fantastic Service. I then called my S More

by kharanczak
Recommend Dealer
Yes
Employees Worked With
Jordan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Curtiss
Nov 21, 2019 -

Suburban Ford of Sterling Heights responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

October 31, 2019

Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou More

by Kimberly Myhrs
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wafaa Ramlawi
Nov 04, 2019 -

Suburban Ford of Sterling Heights responded

Kimberly, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

October 17, 2019

Beautiful personality Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She de More

by Heather745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caitlyn King
Oct 18, 2019 -

Suburban Ford of Sterling Heights responded

Heather, thank you for your kind words and this wonderful review!

October 16, 2019

Great service! Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for serv More

by Darrell Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Belk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Saelens, Mark Zolnoski
Oct 17, 2019 -

Suburban Ford of Sterling Heights responded

Darrell, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

May 14, 2019

Great Service Experience Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly re More

by F150Jim
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Lulewicz
Jun 16, 2019 -

Suburban Ford of Sterling Heights responded

We appreciate your positive review about your recent experience with us!

May 06, 2019

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin More

by ayyoitsbritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Watson
May 08, 2019 -

Suburban Ford of Sterling Heights responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Sterling Heights!

...
9
...