Suburban Ford of Sterling Heights - Service Center

Steve is one of the best service advisors you'll meet in a lifetime! Very down to Earth person and a good friend when applicable a lifetime! Very down to Earth person and a good friend when applicable More

Jordan was fantastic, I went for my first oil change on my 2018 ford edge. He found a problem with a tire and promptly replaced it quickly and with no questions asked. Fantastic Service. I then called my S my 2018 ford edge. He found a problem with a tire and promptly replaced it quickly and with no questions asked. Fantastic Service. I then called my Salesmen Dave Curtiss to share of my service appointment and the tremendous servicd I got and he helped get me to here. They both went above and beyond More

Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of our service needs for years now. We would never take our Ford vehicles anywhere else. More

Beautiful personality Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She de Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She deserves a raise for all of the hard work she continues to do daily. More

Great service! Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for serv Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for service. great team up front as well. Just bought a new F150 from Jim Belk and it was a very smooth and painless experience. More

Great Service Experience Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly re Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly recommend. More

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to bringing my car into the shop to be serviced just due to being triggered by the thought of previous experiences. However, when I arrived, I received phenomenal service that took away the stress of the situation entirely. The representative that I dealt with, Justin W., explained everything to me in Layman's terms, and thoroughly answered all of my questions, not to mention that the job was finished far before I expected it to be. When I left, I felt confident in the service I received, and I will be sure to come back and request Justin's assistance again. It means a lot to me that this was as painless as it should be. More

Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

Great service I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it mysel I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it myself. Brian was welcoming and courteous. He made sure I had the right part, and got me in and out quickly, as I was on my lunch hour. Brian is an asset and I hope this dealership recognizes that. More

F-150 Repair Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the qu Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the quality of service and professionalism that I have experienced! My family and I are lifetime customers! Guaranteed! Brian is a class act and an asset to your establishment! Thanks! More