Suburban Ford of Sterling Heights - Service Center

Stood behind a used car purchase with great service. We purchased a used 2014 Ford Focus from the dealers used car department. The car had significant and difficult to diagnose electrical issues that wer We purchased a used 2014 Ford Focus from the dealers used car department. The car had significant and difficult to diagnose electrical issues that were not found during the usual car prep or on the Car Fax. The dealership was responsive, did their best to diagnose the problem, and provided a free loaner vehicle each time the vehicle was in service. It appears they finally found a difficult to diagnose problem and the car is running fine. We were very happy the dealership stood behind the 3 mos./3000 mile warranty. As problematic as the car has been, their service is great and we would buy another car from them again. More

Bryan was great took care of me and my vehicle promptly and professionally. Great service would highly recommend to family and friends. Definitely will be back when I need service again. and professionally. Great service would highly recommend to family and friends. Definitely will be back when I need service again. More

Brian Stier was professional, kind and kept me up to date and informed while my vehicle was being repaired at Suburban Ford of Sterling Heights Body Shop. Excellent customer service by Brian and the rest of and informed while my vehicle was being repaired at Suburban Ford of Sterling Heights Body Shop. Excellent customer service by Brian and the rest of the Suburban Ford team. I would highly recommend anyone needing service to see Brian at Suburban Ford. Thank you for your top notch service and professionalism! More

I had a great experience with suburban ford collision. Bryan Stier was a pleasure to work with from start to finish. My ride looks great Bryan Stier was a pleasure to work with from start to finish. My ride looks great More

EXCELLENT SERVICE BRYAN MADE THIS EXTREMEMLY SIMPLE FOR ME HE KEPT ME UPDATED WITH EVERYTHING AND HE ACTUALLY DEALT WITH THE INSURANCE COMPANY WITHOUT HAVING ME GET INV BRYAN MADE THIS EXTREMEMLY SIMPLE FOR ME HE KEPT ME UPDATED WITH EVERYTHING AND HE ACTUALLY DEALT WITH THE INSURANCE COMPANY WITHOUT HAVING ME GET INVOLVED!! IT WAS VERY EASY TO GET THE LOANER AS WELL! WHEN I PICKED UP MY EXPLORER THEY HAD IT RUNNING AND HEATED FOR ME WHICH WAS GREAT ON A COLD DAY! THE INSIDE OF MY EXPLORER WAS SPOTLESS AND CLEAN!! GREAT JOB BRYAN!! I STARTED MY LEASE AT DORIAN BUT IM SWITCHING TO SUBURBAN FOR MY NEXT LEASE! More

I have had far too many poor experiences with service advisors at other Ford dealerships. Dave was absolutely spot on with his service. Thank you advisors at other Ford dealerships. Dave was absolutely spot on with his service. Thank you More

Awesome Service! The team goes out of there way to make sure every experience is excellent. My experiences have always been friendly and far exceed expectations! Super The team goes out of there way to make sure every experience is excellent. My experiences have always been friendly and far exceed expectations! Super! More

I cannot say enough amazing things about the service from Suburban Ford of Sterling Heights. The customer service is beyond exceptional and A big Thank you to Tom MacPherson for The outstanding role he playe Suburban Ford of Sterling Heights. The customer service is beyond exceptional and A big Thank you to Tom MacPherson for The outstanding role he played in making my experience the best I have had dealing with the dealership. Because of him, I will stay a loyal customer. More

Saved my butt again! Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealers Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealership is my "go to"! More