Suburban Ford of Sterling Heights - Service Center

My car was in a car accident and I took my car to Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to dat Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to date on everything that was happening with my car repairs. I was very disappointed in Progressive Insurance and The Warren Police Department how they handle my case. But Shaun was the only good thing that happen with my accident. He was very professional and thorough with my claim. More

I enjoyed the convenenience of walk-in service. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. Nearby clean bathrooms were excellent. I enjoyed my experience. Also, the car looked great after the car wash. More

Hi, I never met Joe Smith. Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keepe Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keeper in my book. Thank you so much for making me feel better. You never know what people are going through and someone like Joe Smith come along and do something nice. Thank you Joe Smith. More

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More

Service consultant Jim Saelens does an amazing job every time I bring one of my vehicles in for service. Thanks for all your help Jim!! time I bring one of my vehicles in for service. Thanks for all your help Jim!! More

Service could use some fixing. I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the automated prompts. Said yes to being texted, upon the automation texting me and asking about my truck they dont answer the text multiple times. I had my son drive me to dealership only to be ignored for about 20 minutes. Then after finally talking to someone, find out that I need new rotors and they won't have them till tomorrow. Mind you my truck doesn't even have 10k miles. So they said they would need to keep it for another day. Here it is almost 30 hours later and still no word. Communication to customers would be nice. Not to mention I have to inconvenience other people to get to and from work. Because I wasn't told to make other arrangements ahead of time. Communication people More

Service is non existent. My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a trans My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a transmission failure warning light, great engineering). They won't give me a rental. I've used all my paid time off waiting for them to even look at my car. Probably going to lose my job now. I'd give 0 stars if I could. DON'T BUY HERE!! More

Joe was very helpful with issues I had with my 2013 explorer and talked and actually listened to my concerns. Very professional. explorer and talked and actually listened to my concerns. Very professional. More

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More