Suburban Ford of Sterling Heights - Service Center

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More

Service consultant Jim Saelens does an amazing job every time I bring one of my vehicles in for service. Thanks for all your help Jim!! time I bring one of my vehicles in for service. Thanks for all your help Jim!! More

Service could use some fixing. I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the automated prompts. Said yes to being texted, upon the automation texting me and asking about my truck they dont answer the text multiple times. I had my son drive me to dealership only to be ignored for about 20 minutes. Then after finally talking to someone, find out that I need new rotors and they won't have them till tomorrow. Mind you my truck doesn't even have 10k miles. So they said they would need to keep it for another day. Here it is almost 30 hours later and still no word. Communication to customers would be nice. Not to mention I have to inconvenience other people to get to and from work. Because I wasn't told to make other arrangements ahead of time. Communication people More

Service is non existent. My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a trans My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a transmission failure warning light, great engineering). They won't give me a rental. I've used all my paid time off waiting for them to even look at my car. Probably going to lose my job now. I'd give 0 stars if I could. DON'T BUY HERE!! More

Joe was very helpful with issues I had with my 2013 explorer and talked and actually listened to my concerns. Very professional. explorer and talked and actually listened to my concerns. Very professional. More

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

Got mile 30,000 mile maintenance and the tech slightly overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to alert me to what appeared to be a serious problem. Joe Smith (QL mgr) had my truck towed back, did exactly what I suggested to replicate the problem, then diagnosed and corrected. Then had two employees return it (33 miles each way) to my driveway. They also filled the gas tank. Outstanding customer service!!! Wouldn't go anywhere else! Quick Lane of SH and Suburban Ford of SH are the best in the business! More

I will never take my car here again. Our father in law brought our car to be serviced for 70,000 miles and he left the dealership spending almost $3000. The service department took him t Our father in law brought our car to be serviced for 70,000 miles and he left the dealership spending almost $3000. The service department took him to the cleaners and just assumed it was ok to have everything done to a car that wasn’t his and the dealership never called us. What’s even more frustrating is the dealership told us that there was no way to look up what had been done to the vehicle at other Ford dealerships. They just assumed at 70,000 that the vehicle Had never been serviced. Joe, the manager, was nice, but unfortunately unhelpful and the service guy, Dale, didn’t care because he got his $1000 in labor costs. $425 for an oil change?! This dealership should be ashamed. More

Michael Brown was such an awesome salesman! He was so Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all Michael Brown was such an awesome salesman! He was so patient and explained everything thoroughly! He went above and beyond I really appreciate all the time you spent. You did an amazing job. We enjoyed our experience at Suburban and would come back to you for sure. HIGHLY, HIGHLY recommend going to Suburban Ford and seeing Michael We’re loving our brand new 2022 Ford Explorer! Thank you Suburban Ford and Michael! More