Suburban Ford of Sterling Heights - Service Center

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

My car was in a car accident and I took my car to Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to dat Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to date on everything that was happening with my car repairs. I was very disappointed in Progressive Insurance and The Warren Police Department how they handle my case. But Shaun was the only good thing that happen with my accident. He was very professional and thorough with my claim. More

I enjoyed the convenenience of walk-in service. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. Nearby clean bathrooms were excellent. I enjoyed my experience. Also, the car looked great after the car wash. More

Hi, I never met Joe Smith. Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keepe Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keeper in my book. Thank you so much for making me feel better. You never know what people are going through and someone like Joe Smith come along and do something nice. Thank you Joe Smith. More

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More

Service consultant Jim Saelens does an amazing job every time I bring one of my vehicles in for service. Thanks for all your help Jim!! time I bring one of my vehicles in for service. Thanks for all your help Jim!! More

Service could use some fixing. I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the automated prompts. Said yes to being texted, upon the automation texting me and asking about my truck they dont answer the text multiple times. I had my son drive me to dealership only to be ignored for about 20 minutes. Then after finally talking to someone, find out that I need new rotors and they won't have them till tomorrow. Mind you my truck doesn't even have 10k miles. So they said they would need to keep it for another day. Here it is almost 30 hours later and still no word. Communication to customers would be nice. Not to mention I have to inconvenience other people to get to and from work. Because I wasn't told to make other arrangements ahead of time. Communication people More

Service is non existent. My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a trans My car has been sitting there for 5 full days; no one has even looked to see why if won't start anymore (only 35k miles on it btw and already a transmission failure warning light, great engineering). They won't give me a rental. I've used all my paid time off waiting for them to even look at my car. Probably going to lose my job now. I'd give 0 stars if I could. DON'T BUY HERE!! More

Joe was very helpful with issues I had with my 2013 explorer and talked and actually listened to my concerns. Very professional. explorer and talked and actually listened to my concerns. Very professional. More