Suburban Ford of Sterling Heights - Service Center

My husband made an appointment a month ago. Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is a JOKE!!! More

the dealership is very clean, the employees are very nice and friendly. Setting up appointments always seems to be simple and quick. and friendly. Setting up appointments always seems to be simple and quick. More

Jason went above and beyond to get me back and forth from the dealership today the dealership today More

Brought my super duty F250 to Suburban Ford quick lane service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list incl service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list includes battery service, but one week later both batteries were completely dead. Had to call a tow truck. Very disappointing. Also, I have doubts that all of the "green" check marks are legitimate. More

I’ve had such a great with my service rep as he is thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Ma thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Mark anytime that I need to bring my vehicle in. He’d make a great manager as I know a good employee when I see one. Keep up the great work Mark and thank you! More

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

My car was in a car accident and I took my car to Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to dat Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to date on everything that was happening with my car repairs. I was very disappointed in Progressive Insurance and The Warren Police Department how they handle my case. But Shaun was the only good thing that happen with my accident. He was very professional and thorough with my claim. More

I enjoyed the convenenience of walk-in service. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. Nearby clean bathrooms were excellent. I enjoyed my experience. Also, the car looked great after the car wash. More

Hi, I never met Joe Smith. Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keepe Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keeper in my book. Thank you so much for making me feel better. You never know what people are going through and someone like Joe Smith come along and do something nice. Thank you Joe Smith. More

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More