Suburban Ford of Sterling Heights - Service Center

Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

Customer service was great in accommodating for the repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. More

Suburban Ford of Sterling Heights is by far the best Ford dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! More

Great dealership and service. Communication was very good while waiting for my car to be serviced. Communication was very good while waiting for my car to be serviced. More

Suburban Ford took me in on the same day and out Great service, recommendable company. service, recommendable company. More

My husband made an appointment a month ago. Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is a JOKE!!! More

the dealership is very clean, the employees are very nice and friendly. Setting up appointments always seems to be simple and quick. and friendly. Setting up appointments always seems to be simple and quick. More

Jason went above and beyond to get me back and forth from the dealership today the dealership today More

Brought my super duty F250 to Suburban Ford quick lane service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list incl service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list includes battery service, but one week later both batteries were completely dead. Had to call a tow truck. Very disappointing. Also, I have doubts that all of the "green" check marks are legitimate. More

I’ve had such a great with my service rep as he is thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Ma thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Mark anytime that I need to bring my vehicle in. He’d make a great manager as I know a good employee when I see one. Keep up the great work Mark and thank you! More