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Suburban Ford of Sterling Heights - Service Center

Sterling Heights, MI

3.7
174 Reviews

174 Reviews of Suburban Ford of Sterling Heights - Service Center

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May 15, 2023

Customer service was great in accommodating for the repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. More

by mspezia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2023

Suburban Ford of Sterling Heights is by far the best Ford dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! More

by Angela L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

April 27, 2023

Great dealership and service. Communication was very good while waiting for my car to be serviced. More

by janeorr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
May 03, 2023 -

Suburban Ford of Sterling Heights responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

April 12, 2023

Suburban Ford took me in on the same day and out Great service, recommendable company. More

by KAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
May 02, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 25, 2023

My husband made an appointment a month ago. Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is More

by Cindy S
Recommend Dealer
No
Employees Worked With
Brandon Phol
Mar 30, 2023 -

Suburban Ford of Sterling Heights responded

Hi Cindy, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Suburban Ford of Sterling Heights. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 831-9890 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

January 23, 2023

the dealership is very clean, the employees are very nice and friendly. Setting up appointments always seems to be simple and quick. More

by ebowen.7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Belan
Jan 25, 2023 -

Suburban Ford of Sterling Heights responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Jan 25, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you so much for your positive comments about Suburban Ford of Sterling Heights! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2023

Jason went above and beyond to get me back and forth from the dealership today More

by nancylevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Suburban Ford of Sterling Heights responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

January 05, 2023

Brought my super duty F250 to Suburban Ford quick lane service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list incl More

by stoozes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Panetta
Jan 07, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (586) 268-7500 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 02, 2023

I’ve had such a great with my service rep as he is thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Ma More

by CaptainJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Panetta
Jan 03, 2023 -

Suburban Ford of Sterling Heights responded

Hello, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 31, 2022

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as More

by Never use Suburban Ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Skeltis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Jan 02, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (586) 268-7500 to discuss this further.

Jan 02, 2023 -

Never use Suburban Ford responded

You already wasted my time and gas by making me think you were actually going to look at my vehicle regarding the rattle. I don’t care that you think it’s normal because all of them do this. This is not normal, it is a design defect that is all over the Explorer ST Forum Site and Ford is aware of it. They need to replace the exhaust as is mentioned on the site. Unless you are willing to do this because your dealership sold me the vehicle and was probably aware of this at the time I’m not interested in bringing it back to you. I will take my business and it elsewhere 2 more times for this issue. If I get the same run around that you gave me, after the 3rd time it will become a claim filed with the State Attorney General and then a Lemon Law or small claims issue.

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