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Suburban Ford of Sterling Heights - Service Center

Sterling Heights, MI

3.7
174 Reviews

174 Reviews of Suburban Ford of Sterling Heights - Service Center

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August 28, 2023

Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our More

by debbiebitterman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Skeltis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Saelens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Lietz
August 08, 2023

Service rep Brandon Pohi outstanding. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. More

by loret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Polhi
Aug 13, 2023 -

Suburban Ford of Sterling Heights responded

Hi Loret, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 29, 2023

I found Suburban Ford to have outstanding customer service, very knowledgeable, professional, courteous, helpful, and successful repair service with a great attitude. More

by mjdikin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Murdock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Another young man of color (not pictured above) in Service department helped me 7/18/2023 at 12 noon and was very helpful.
July 17, 2023

I am very, very disassitified with Suburban Ford sales and service. I recently took delivery of an F-150 that test drove perfectly fine, but after taking delivery it immediately had an issue. The is More

by sean.demura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Skeltis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lagassa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Saelens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Carlock, Deonta Spike, Isabella Palushaj
July 13, 2023

Service department exceeded my expectations. Very knowledgeable service advisor. The Uber delivery back home and the delivery of my car back home to me was simply amazing. More

by Fmar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pohl
July 01, 2023

Very respectful and kind staff, very clean and prompt service. And high caliber repairs by the service department. More

by Stephen.petrunak
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Deonta Spike
Jul 05, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 28, 2023

Thank you very much Michael Skeltis. Great service to my Ford Edge.Exceptional service done. More

by xhanarimelsen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Service Advisor.Great work.
Jul 03, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

May 29, 2023

Was extremely satisfied with service in the body shop department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you More

by Nfd1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Jun 02, 2023 -

Suburban Ford of Sterling Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2023

Courteous, excellent service all the way around. I have found Suburban to be the best service provider in our area. More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
Jun 01, 2023 -

Suburban Ford of Sterling Heights responded

Hi Sharon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

May 17, 2023

Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

by Gpw2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Brown
May 19, 2023 -

Gpw2015 responded

i changed it

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