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Suburban Ford of Sterling Heights - Service Center
Sterling Heights, MI
171 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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171 Reviews of Suburban Ford of Sterling Heights - Service Center
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September 21, 2023
The service was great until the last couple of times the shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. shuttle service did not want to take me home and did not get paper work on service they did on my vehicles. More
by kdeverea
Employees Worked With
Brandon
August 31, 2023
Great Service! I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work misse I always use the drop off service and what a time saver. I get a ride back to work and then they dropped my truck off when it was done. No work missed! The truck is always returned washed and without an issue! More
by anthonygarbo
Employees Worked With
Other Employees :
Christopher Carlock, Deonta Spike, Isabella Palushaj
August 31, 2023
They were efficient and did a thorough job. They found an additional problem and corrected that too. They found an additional problem and corrected that too. More
by r
August 30, 2023
Jason Jackson is professional and has excellent customer service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I als service skills. He makes sure that all the service on my 2022 Shelby GT500.is always perfect. He’s the best service advisor at this dealer. I also have to see a big thank you to Bryan Stier for excellent paint work on my car. More
by Constantinos Sboukis
August 28, 2023
Worst dealership! Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our Will never go to a Suburban Ford dealership again. Our Escape was brought in before the warranty but because the dealership screwed up and closed our case and then ordered the parts. Ford was only willing to pay half of the warranty repair. Suburban Ford tried to make us pay half of the cost because they screwed up and ordered the parts after the warranty date. Had our car for over 7 weeks for an $1100 repair and still made us pay a fee for their error. Do not ever go to a Suburban Ford dealership! More
by debbiebitterman3
August 28, 2023
Having purchased my vehicle just one year ago, this was my first oil change. My experience was outstanding from the Service Representative that checked me in, to the amount of time it took for the work to my first oil change. My experience was outstanding from the Service Representative that checked me in, to the amount of time it took for the work to be completed, to the surprise car wash that was done when the work was completed. Keep doing what you're doing. More
by berniespafford
Employees Worked With
Kevin Wolff
August 28, 2023
Thank you to James B. Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any Staelens. Brought in my car for 2 recalls. Said it would only be a couple of hours and he was right on. Always 5 stars when I bring my car in for any repair. Also to James Jackson for returning my text and setting up my appointment. More
by csscrc
August 08, 2023
Service rep Brandon Pohi outstanding. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. Checked what was problem and had the part and was done in an hour.Explained what to expect if not fixed. More
by loret
July 29, 2023
I found Suburban Ford to have outstanding customer service, very knowledgeable, professional, courteous, helpful, and successful repair service with a great attitude. service, very knowledgeable, professional, courteous, helpful, and successful repair service with a great attitude. More
by mjdikin1
Employees Worked With
Other Employees :
Another young man of color (not pictured above) in Service department helped me 7/18/2023 at 12 noon and was very helpful.
