Suburban Ford of Sterling Heights - Service Center

I have purchased two new vehicles from Suburban Ford of Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my most recent visit today I scheduled an Oil Change and Tire Rotation on my F-150 for 2PM. Jason wrote my vehicle up when I arrived. I asked Jason if they could look at my left rear tire for a slow leak while I was at there. Jason said yes. Jason asked if I would be waiting at the dealership and I told him yes. I then waited 2 hours and 8 minutes until I received a text from Jason that said the repair was taking a bit longer than it should but the vehicle should be done soon. After waiting for 2 hours and 45 minutes I finally received a text from Jason that my vehicle was finished. When I arrived at the counter Jason did not apologize for the delay or take ownership for the poor service. Instead of taking ownership for the poor service and apologizing Jason repeatedly used the phrase “things happen”. He informed me they have a tire machine broken and they are understaffed. Jason is the Service Manager. I watched waves of customers come in to have their vehicle service after me and leave before me. The lack of communication from the Service Manager throughout the repair along with the inability for the Service Manager to take accountability have made me decide to take my business elsewhere. Jason did decide to not charge me for the tire repair and considered that a resolution to the problem. The most valuable thing to me is my time, not being give a free flat repair. No accountability from the Service Manager combined with a lack of communication from the Service Manager throughout a very delayed repair makes this Service Department a poor location to choose. More

I always get the best service when I go to Suburban Ford Of Sterling Heights. They are very professional, especially Bryan Stier. Of Sterling Heights. They are very professional, especially Bryan Stier. More

I recently had the pleasure of working with Bryan Stier, the Body Shop Estimator at Suburban Ford of Sterling Heights. I cannot express how impressed I am with the level of service and expertise he provided the Body Shop Estimator at Suburban Ford of Sterling Heights. I cannot express how impressed I am with the level of service and expertise he provided throughout the entire process. Bryan's attention to detail and thorough evaluation of the damage to my vehicle was truly commendable. He took the time to explain the repair process in a clear and understandable manner, ensuring I was well-informed every step of the way. Moreover, Bryan's professionalism and courteous demeanor made the experience seamless and stress-free. He consistently went above and beyond to address any concerns or questions I had, demonstrating a genuine commitment to customer satisfaction. The quality of the work performed on my vehicle exceeded my expectations. Bryan's expertise and precise estimation ensured that the repairs were completed efficiently and to the highest standard. I wholeheartedly recommend Bryan Stier to anyone in need of automotive repair services. His dedication to his craft and exceptional customer service makes him an invaluable asset to Suburban Ford of Sterling Heights. I am truly grateful for his assistance and the outstanding experience he provided. Thank you, Bryan, for your outstanding service! Warm regards, Dr. Anton Lajcaj More

As I was searching around for a body shop to repair my truck after an accident, I didn’t have much luck without having to wait 6-8 months until I met Bryan. Bryan went above and beyond for me as a custome truck after an accident, I didn’t have much luck without having to wait 6-8 months until I met Bryan. Bryan went above and beyond for me as a customer and treated me like a family member. My car was done within 3 months and I was supplied with a loaner car throughout the time. I would recommend Bryan to everybody who is looking for any type of collision work, and I can promise you he will not disappoint. More

My wife was in 5 car accident (which wasn't her fault) and our 2022 Edge Titanium was severely damaged. We leased the vehicle from Brad Klein at Suburban (who was also great to deal with) and decided to and our 2022 Edge Titanium was severely damaged. We leased the vehicle from Brad Klein at Suburban (who was also great to deal with) and decided to have the Edge repaired at Suburban Ford. We took the vehicle in at the beginning of the UAW strike, and our estimator, Paul Zambas ssured us that he would do his best to try and get our Edge repaired as quickly as possible before it would be hard to get parts. I am happy to say that our Edge was repaired in less than 30 days and we couldn't be happier with the service that we received at the Suburban Ford Collison Shop. Paul Zambas and Bryan Stier were great to deal with. Our 2022 Edge looks great! Bob and Kathy Maurer More