Suburban Ford of Sterling Heights - Service Center

Suburban Ford-Great Place to Buy or Service your F-150 I bought my 2013 Ford F-150 at Suburban Ford after visiting several other dealerships. Suburban gave me a great deal on the F-150 but more importantl I bought my 2013 Ford F-150 at Suburban Ford after visiting several other dealerships. Suburban gave me a great deal on the F-150 but more importantly I had two trade-ins and their allowance was almost $4k more than the low ball offers from other dealers. Once, I knew the trade was fair, I decided to move forward with the purchase and Suburban got my truck from a dealer in Ohio since there was NOT the exact model here in SE Michigan. I mean, good trade, good price, and went the extra mile to find what I wanted, NOT what they had on hand. Then 9 months later my battery had a defect, and I called the dealership and they worked me into their schedule as I had a business trip that had to happen the next day. Again, Suburban came to the rescue where my local dealership told me, NO cannot help you this week! So, assuming the Suburban Collection of dealerships has a Nissan dealer, my wife and I will consider them since my wife is not a truck person. More

Best Dearlership I have leased my last 4 cars from Suburban, never disappointed. When my car was recalled, service department was very organized, no waiting, All aroun I have leased my last 4 cars from Suburban, never disappointed. When my car was recalled, service department was very organized, no waiting, All around Dealership and service dept are outstanding. More

RECALL Took my car in for several recalls all were done in a day. I was explain how long it should take and if I wanted to use the shuttle. I used the shutt Took my car in for several recalls all were done in a day. I was explain how long it should take and if I wanted to use the shuttle. I used the shuttle, but miss the first shuttle, driver did not make sure everyone heard if he was needed. I was taken care of by my writer and she made sure I got a ride home. More

Recall for 2013 Ford escape Brought my vehicle in for 3 recalls. They gave me a clean, nice rental. Picked my vehicle up when promised. They even found a bad water pimp and fixed Brought my vehicle in for 3 recalls. They gave me a clean, nice rental. Picked my vehicle up when promised. They even found a bad water pimp and fixed that too. The car was washed and vacuumed and they explained everything that was repaired or replaced. I also had an oil change done. More

2014 Escape recall Service on the Ford Escape was great . dropped off and picked up same day - Mike took care of my vehicle - like he always does. The service departm Service on the Ford Escape was great . dropped off and picked up same day - Mike took care of my vehicle - like he always does. The service department has always been good to me. More

Very happy customers! We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go anywhere else! They go the extra mile to make sure things are done right and everyone is happy. We would highly recommend them to everyone. You will leave feeling more like a friend than a customer. A dealership you can trust!! More

Excellent Experience Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to and from dealership. I've yet to have a bad experience at this dealership. Rob and Kellie Kraemer are the two best people I've ever dealt with purchasing a vehicle. I would like to thank them and everyone associated with dealership for all they have done for my family and myself. More

Great Ford Dealership Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership t Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership to go to. More

Regular maintenance Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall. More