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Suburban Ford of Sterling Heights - Service Center
Sterling Heights, MI
171 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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171 Reviews of Suburban Ford of Sterling Heights - Service Center
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August 20, 2014
Recall for 2013 Ford escape Brought my vehicle in for 3 recalls. They gave me a clean, nice rental. Picked my vehicle up when promised. They even found a bad water pimp and fixed Brought my vehicle in for 3 recalls. They gave me a clean, nice rental. Picked my vehicle up when promised. They even found a bad water pimp and fixed that too. The car was washed and vacuumed and they explained everything that was repaired or replaced. I also had an oil change done. More
by gfecto68
Employees Worked With
Colette Erickson
August 20, 2014
2014 Escape recall Service on the Ford Escape was great . dropped off and picked up same day - Mike took care of my vehicle - like he always does. The service departm Service on the Ford Escape was great . dropped off and picked up same day - Mike took care of my vehicle - like he always does. The service department has always been good to me. More
by leuenhall
July 21, 2014
Very happy customers! We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go We have been buying/leasing from Suburban Ford in Sterling Heights for a while now and have been thrilled with the overall experience. We wouldn't go anywhere else! They go the extra mile to make sure things are done right and everyone is happy. We would highly recommend them to everyone. You will leave feeling more like a friend than a customer. A dealership you can trust!! More
by mikus4
Employees Worked With
Bruno Polisena, Colette Erickson, Sarah Long, Tim Snell
June 06, 2014
Engineer I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. M I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. My vehicle was not inspected to fix my problem and I was sent away rudely and ignored. I then took my vehicle to BelleTire to use their free inspection of wheel alignment and such and sure enough the technician found the problem that I've been noticing. I then brought my vehicle back to suburban with the BelleTire write up of the problem and mike (service manager) gave me ridiculous attitude and treated me with complete disrespect. I asked to schedule an appointment to fix my vehicle bearings, which was the problem, and he did not want to accommodate my requests by any means and suggested it would be a long time before I can get my car in. I brought my car to Romeo ford and couldn't have had a better experience else where. They were kind, concerned, and were happy to get my car running properly again. I really hope this employee from suburban is too be removed because I will now never service my ford vehicle under warranty still anywhere near this dealership. Lazy lazy lazy unprofessional! More
by 000162200
June 03, 2014
Excellent Experience Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to Kyle Dahl handled my last service experience and did an extremely professional job. Job was done correctly, on time, and arranged my transportation to and from dealership. I've yet to have a bad experience at this dealership. Rob and Kellie Kraemer are the two best people I've ever dealt with purchasing a vehicle. I would like to thank them and everyone associated with dealership for all they have done for my family and myself. More
by pdkaps
Employees Worked With
Kyle Dahl, Rob Kraemer, Kellie Kraemer
May 21, 2014
Great Ford Dealership Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership t Renee helped me in the service department promptly with courtesy and friendliness on my last maintenance visit. This is definitely the dealership to go to. More
by SusieV
May 13, 2014
Regular maintenance Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall Everyone was helpful from beginning to end, even with little extras like helping me figure out why my phone was not synced. I was very pleased overall. More
by elelittlebit
Employees Worked With
I`m sorry I don`t remember
March 17, 2014
Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes. I fill out my surveys with negative reviews and they delete my survey and send me a new one for the same thing. More
by Caitlynn
Employees Worked With
Shop Manager makes you feel stupid, nobody wants to help. I have complained and have been passed around and I still have the same issues. Bottom line is moody cares, the customer is stupid in their eyes.
March 01, 2014
They are always friendly and the waiting area is cozy with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. with wonderful food, but usually they are so fast with maintenance on my ford that I don't get to sit long. More
by Meghanada
Employees Worked With
All employees
February 26, 2014
Knowledgeable staff that is friendly. Every time I have used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am used service center was given an estimated time of completion and was always under time promised. While I understand that may not always happen I am very satisfied time frame given. More
by justchecking
