Suburban Ford of Sterling Heights - Service Center

Always taken care of Whether it be a car repair, oil change, or purchasing a new vehicle I have always be treated right, fair, and like an important customer at suburban F Whether it be a car repair, oil change, or purchasing a new vehicle I have always be treated right, fair, and like an important customer at suburban Ford. The pricing and quality also cannot be beat. More

Stopped in for an Oil Change I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the mo I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the moment I pulled to the service door my experience was unlike any other I've experienced. I was greeted by friendly people who assured me they'd get me in. I was handed a pager and directed to a beautiful lounge with a restaurant.. Mandy Simon (new car sales) greeted me in the lounge and absolutely wowed me. Her enthusiasm is contagious. She was interested in what I drove and why. She knew everything about my truck. She spent time with me knowing I wasn't buying that day, but made sure that I was excited about my next F-150 and couldn't wait to tell me about all the new features and upgrades! She has that "it" factor that's hard to explain. She made me feel like the most important customer Suburban has ever had. I can not wait to buy my next vehicle from her! I walked out to the service area and my truck had been washed and the guy walks me to my door explaining everything that was done and checked. He hands me my keys and says that he hopes the visit went better than I expected. It certainly did. I don't normally take time to complete surveys, but this one was worth the time. Suburban Ford is a World-class dealership and I will be doing business and referring business there for many years to come. More

Quality-Friendly service experience I arrived at the dealership to get my scheduled maintenance done on my Fiesta. I was greeted within seconds and the work order was written up. My car I arrived at the dealership to get my scheduled maintenance done on my Fiesta. I was greeted within seconds and the work order was written up. My car was taken in and returned within thirty minutes. They had completed the service and they had washed it also. Great experience !!! More

Great Service Great Selection If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Gr If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Great service department. Nice dealership newly remodeled. Joe "Shy" is the man to see when buying a used car. Mike in service made sure I had a rental car when I needed the warranty repair. More

STATE OFTHE ART DEALERSHIP Great facility, state of the art show room, customer waiting area has a TV, comfortable chairs and a cafe to boot. Service is done in a timely fashio Great facility, state of the art show room, customer waiting area has a TV, comfortable chairs and a cafe to boot. Service is done in a timely fashion. I could literally eat of the floor. More

My Ford I love my Ford!!! It was a recall for repairs had no problems with my car. It is a nice looking car and it runs beautiful. I love my Ford!!! It was a recall for repairs had no problems with my car. It is a nice looking car and it runs beautiful. More

Good service Excellent service and fast too. Needed service as light on dash went on, was told to come right in and it was repaired in minutes. Thank you. Excellent service and fast too. Needed service as light on dash went on, was told to come right in and it was repaired in minutes. Thank you. More

always wonderful and the best each and every visit has been all good, the staff , waiting area and the deli..... just a great place for cars and service!!!!! highly recommend ... each and every visit has been all good, the staff , waiting area and the deli..... just a great place for cars and service!!!!! highly recommend ... just go there and you will be very happy More