Suburban Ford of Sterling Heights - Service Center

Great place to buy a car always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks More

Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More

Brian and Mike gave me the satisfaction I needed I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were I purchased my 2004 PT Cruiser in the beginning of June 2015. Within a couple of weeks the battery light came on. Calls to the service department were not satisfactory to my situation...I would have to wait weeks for service. A call to my salesman, Mike Sillinger on Thursday June 25, brought out their best. He told me to bring it in the next day, Friday, June 26th and he would get it fixed. I brought it in and they lived up to their word with a new alternator to solve my problem. To top it off, Brian drove the car to my work since I could not leave work to pick it up. I am looking to get a car for my fiancée and will most assuredly shop here again for my cars. Thank you Mike and Brian... More

Very nice people The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house More

service staff are very willing to help whenever they can I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean I have always found the staff very friendly and willing to help. Both Jim and Michael have been always helpful. The waiting area is nice and clean for the customers also. More

Wouldn't Trade a Ford or Suburban Ford of Sterling Heights Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Recently I had routine maintenance done on my 2012 Ford Fusion. Much to my surprise the experience was even better than the last maintenance visit. Suburban has done remodeling to their service area. A great routine experience got even better. When you deal with Suburban for maintenance, you aren't put into a "special room" with an overhead speaker system blurring, a vending machine and day old coffee. You are treated as if you are there to spend money on a new car which is very refreshing. You are given a pager and a time frame. They have always beat their estimated time for service. I have been told by my family that I can get service done at any Ford dealer closer to home but I have refused because why would I when I am happy with the service and treatment at Ford Suburban. More

Best customer service I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always hel I have purchased and leased at Suburban Ford of Sterling Heights and always have a pleasant experience. The staff is awesome, friendly, and always helpful. I also have my lease car serviced there and always get a report of what my car needs or doesn't need as well as a complimentary car wash. I would most definitely recommend them. More

Fast and Friendly Service Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area Went in for a oil change without an appointment. Got serviced very fast and all the staff was very friendly. They also have a comfortable waiting area with a little snack bar that has everything from chips to sandwiches. I would recommend their service to anyone. More

Good Choice I like the customer service aspect. I have 2014 Edge. I love it and thier customer service enhace that feeling. Nice friendly and knowledgable peopl I like the customer service aspect. I have 2014 Edge. I love it and thier customer service enhace that feeling. Nice friendly and knowledgable people.. More