Suburban Ford of Sterling Heights - Service Center

New oil change building After purchasing a new explorer from Suburban Ford i took it in for the 1st oil change and was very pleased that i no longer needed make an appointmen After purchasing a new explorer from Suburban Ford i took it in for the 1st oil change and was very pleased that i no longer needed make an appointment for an oil change Suburban Ford has opened a seperate building for oil changes and tire services and i was in and out in less than 20 minutes More

Recall Very helpful on recall car was completed and rental was given The service department was very professional and helpful I would highly recommend this d Very helpful on recall car was completed and rental was given The service department was very professional and helpful I would highly recommend this dealership More

Service I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new car in April and I will be coming in. More

Suburban gets it done I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening for three weeks. I called Suburban Ford and was told they could take care of me the next day. I asked if I could drop off the car that afternoon and leave it for the next day. I dropped the car at four o clock. At 6 o clock they called and said the car was done. Now that's getting it done More

The best dealership that makes me the happiest customer. For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able to schedule an impromptu service appointment early in the morning; the team takes care of all my car needs, mostly PM, tells me about discounts I'm eligible for and rebates. The work is done promptly, throughly and with a pleasant smile and attitude. While I'm waiting I'm offered free coffee, and seating in a clean and comfortable area. The appearance of my dealership is most attractive and modern design. Finally at time to pay for services rendered, the cashier ladies are very kind and also my car is washed. Because of all these great service aspects I think there is no better dealership to do business with. Thank you all so much, keep up the excellent work. More

Happy Customer I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there le I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there less than 1 hour and they had completed the work, great job. This is my 4th vehicle from this location and plan to get the next vehicle from Suburban Ford. More

THE OLD JOKE, F O R D, MEANT F-FIX,O-OR,R-REPAIR,D-DAILY!!!! THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVIC THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVICE DEPARTMENT !!!!! More

excellent service people I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was able to get in quickly to get the work done and was also able to get a loaner at no charge to me. I loved it. Thank you More

Road Hazard Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a S Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a Saturday, that Monday I brought the car into the service dept.My wife and I were introduced to the manager, Mike Skeltis. He took my SUV and kept it for 24 hrs. so that he could have the vehicle completely check out. He and his crew were just great and my SUV was returned and I was assured that my vehicle was fine and that I was lucky that their was no damage. More