Suburban Ford of Sterling Heights - Service Center

Suburban gets it done I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening I called a Ford dealer close to the house to schedule a recall issue and to have tires rotated and oil changed. I was told they didn't have an opening for three weeks. I called Suburban Ford and was told they could take care of me the next day. I asked if I could drop off the car that afternoon and leave it for the next day. I dropped the car at four o clock. At 6 o clock they called and said the car was done. Now that's getting it done More

The best dealership that makes me the happiest customer. For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able For each of my visits and especially the most recent one I have received excellent service, at the Suburban Ford of Sterling Heights. I'm always able to schedule an impromptu service appointment early in the morning; the team takes care of all my car needs, mostly PM, tells me about discounts I'm eligible for and rebates. The work is done promptly, throughly and with a pleasant smile and attitude. While I'm waiting I'm offered free coffee, and seating in a clean and comfortable area. The appearance of my dealership is most attractive and modern design. Finally at time to pay for services rendered, the cashier ladies are very kind and also my car is washed. Because of all these great service aspects I think there is no better dealership to do business with. Thank you all so much, keep up the excellent work. More

Happy Customer I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there le I went to Suburban Ford of Sterling Heights for a recall notice. I was told it would take approximately 2 hours to complete the recall. I was there less than 1 hour and they had completed the work, great job. This is my 4th vehicle from this location and plan to get the next vehicle from Suburban Ford. More

THE OLD JOKE, F O R D, MEANT F-FIX,O-OR,R-REPAIR,D-DAILY!!!! THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVIC THE SERVICE AT SUBURBAN FORD HAS CHANGE THE OLD FORD CAR JOKE TO F-FRIENDLY,O-OUTSTANDING,R-REPAIRS,D-DONE DAILY!!!!!!GOOD JOB TO SUBURBAN FORD SERVICE DEPARTMENT !!!!! More

excellent service people I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was I had a great experience and alot of help from the service reps. I was having major car trouble, they kept me informed about the parts arriving, I was able to get in quickly to get the work done and was also able to get a loaner at no charge to me. I loved it. Thank you More

Road Hazard Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a S Not to long ago I became a victim of the Van Dyke construction. I was run of the road and thought that I had destroyed my new vehicle. That was on a Saturday, that Monday I brought the car into the service dept.My wife and I were introduced to the manager, Mike Skeltis. He took my SUV and kept it for 24 hrs. so that he could have the vehicle completely check out. He and his crew were just great and my SUV was returned and I was assured that my vehicle was fine and that I was lucky that their was no damage. More

Great place to buy a car always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks always a good experience. Service done in a timely manner,and true to the estimate.Free coffee while you wait doesn't hurt either. thanks More

Outstanding customer service We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car wa We took our 2013 Flex in for a problem, and while the problem could not be recreated in shop,Samantha was quick to call us and update us as the car was being worked and to let us know we could pick it up. The following day, while shopping, the engine cover under the car came off. Samantha coordinated in-shop and the Service Foreman actually came to me , reviewed the problem and fixed it enough for me to drive the car back to the Dealership. The car was taken right away to the service area and fixed! I was incredibly impressed with the personal care I received today. This outstanding service saved men time and money! Thanks to all those involved. More