Suburban Ford of Sterling Heights - Service Center

Great Experience Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and servic Great experience , Great service Mike Skeltis has always been very courteous and very helpful in getting me in and out with all the request and services I need . I've been going to Suburban ford for many years and I always leave satisfied . Mike is one of the main reasons that I continue going to Suburban Ford. More

The best service a customer can ask for. James took great care of me. James made sure I was accommodated with a car while my tires got fixed. James always kept me in contact about what's happ James took great care of me. James made sure I was accommodated with a car while my tires got fixed. James always kept me in contact about what's happening with my vehicle. I couldn't of asked for more from James. Thank you very much for helping me, James. I will always return, because of your service you provided. More

Excellent Service I brought my Explorer to David for service. The experience could not have been more pleasant. From the moment I walked in I knew my car was in good ha I brought my Explorer to David for service. The experience could not have been more pleasant. From the moment I walked in I knew my car was in good hands. He walked me thru the work needed. He made sure I had a ride to work offering me a complementary shuttle. The work was done faster than expected. Couldn't be happier! More

World of harnesses Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle le Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle letting me know, they found nothing. Happend again. Collett, immediately saw to my transportation needs with a loaner. A week later my vehicle was ready. A detailed inspection could find nothing. Happend again. This visit had results,chafed wire intermittently causing issues. Repaired better then new. Well Done to the mechanics. Ms.Erickson treat me with great respect and kindness. Ms. Erickson showed knowledge and savvy at her job, I felt confident talking with her. A fine professional to have on your team. I'll recommend your service department and staff. Take care and Semper Fi More

Quick, professional, courteous. I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available, Mike called me and arranged for me to drop off the car and took care of it. the whole experience was fantastic. My wife dropped off the car on Wednesday and I received 2 calls from Mike and Dave ( the service advisor ) by Thursday detailing the whole process and the expected time. We will definitely keep dealing with this dealership, though it is far from our house, as long as you have employees and managers that care and get the job done with a smile. Much appreciated, Riad More

Professional Customer Service I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had th I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had the truck ready for pickup early afternoon. Jaclyn's professional attitude sets her apart from the rest and I would recommend her to anyone in need of Ford service. More

Great Dealership I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a great trade in when I purchase a car from them. More

No Longer Loyal My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at For My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at Ford Van Dyke. I have owned ford products myself for the last 30 years. My first car was a ford Grenada in 1984 so this review is painful to write. I have never had such a poor experience as I did Yesterday at Suburban Ford. It made me sick. I was gouged $700 to fix a plastic motor part that you can buy online for about $39. Shame on me for not checking first and trusting the service department. This is a vehicle with 50k on the odometer and the heater blend motor is a know design issue. The service reps would not even make eye contact with me let alone discuss it with me. I wrote a review on their Facebook page and they took it down. Kind of funny but also speaks to their character. Instead of addressing something they ignore it. Hope it will go away. Well I wont go away. They may have stolen 700 bucks from me but that doesn't mean I wont let everyone I can know about it. It costs far more to earn a customer than to keep one. I have a 2002 f150 with 178k on the odometer so a purchase is in my future. There is no way that purchase will happen with Sub Ford. I will continue to write and share my experience with as many as possible to save people from being harmed by this sorry excuse of a dealership. More

Visits. People & service were great. Appts. were meet on time & knowledge of concerns were meet.. Jim Saelins (service) & Rich Kramer (Sales) do a great job. People & service were great. Appts. were meet on time & knowledge of concerns were meet.. Jim Saelins (service) & Rich Kramer (Sales) do a great job. Overall I have no negative comments. More

Great Jaclyn Camardo is amazing. she is very professional, fast and accurate. I try to only talk to her when I bring my car in for service. Jaclyn Camardo is amazing. she is very professional, fast and accurate. I try to only talk to her when I bring my car in for service. More