Suburban Ford of Sterling Heights - Service Center

World of harnesses Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle le Service call on my 2016 ST in safe mode with engine and wrench lamps on. Went to work on it,could not duplicate or find a issue. Retuned my vehicle letting me know, they found nothing. Happend again. Collett, immediately saw to my transportation needs with a loaner. A week later my vehicle was ready. A detailed inspection could find nothing. Happend again. This visit had results,chafed wire intermittently causing issues. Repaired better then new. Well Done to the mechanics. Ms.Erickson treat me with great respect and kindness. Ms. Erickson showed knowledge and savvy at her job, I felt confident talking with her. A fine professional to have on your team. I'll recommend your service department and staff. Take care and Semper Fi More

Quick, professional, courteous. I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available I brought my 2016 Explorer sport to fix a known issue with the Car. Initially, when discovered, there was no known fix. As soon as it became available, Mike called me and arranged for me to drop off the car and took care of it. the whole experience was fantastic. My wife dropped off the car on Wednesday and I received 2 calls from Mike and Dave ( the service advisor ) by Thursday detailing the whole process and the expected time. We will definitely keep dealing with this dealership, though it is far from our house, as long as you have employees and managers that care and get the job done with a smile. Much appreciated, Riad More

Professional Customer Service I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had th I had an issue with my 2015 F-150, Jaclyn set me up an appoint promptly the next morning. She was able to meet the tight timeline I was on, and had the truck ready for pickup early afternoon. Jaclyn's professional attitude sets her apart from the rest and I would recommend her to anyone in need of Ford service. More

Great Dealership I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a I have bought several cars from Suburban Ford and will continue to buy my cars from them. They are always very professional and kind. I always get a great trade in when I purchase a car from them. More

No Longer Loyal My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at For My entire family has been loyal to Ford. I cannot remember anything else. My father retired from Ford Chesterfield Trim, and my brother works at Ford Van Dyke. I have owned ford products myself for the last 30 years. My first car was a ford Grenada in 1984 so this review is painful to write. I have never had such a poor experience as I did Yesterday at Suburban Ford. It made me sick. I was gouged $700 to fix a plastic motor part that you can buy online for about $39. Shame on me for not checking first and trusting the service department. This is a vehicle with 50k on the odometer and the heater blend motor is a know design issue. The service reps would not even make eye contact with me let alone discuss it with me. I wrote a review on their Facebook page and they took it down. Kind of funny but also speaks to their character. Instead of addressing something they ignore it. Hope it will go away. Well I wont go away. They may have stolen 700 bucks from me but that doesn't mean I wont let everyone I can know about it. It costs far more to earn a customer than to keep one. I have a 2002 f150 with 178k on the odometer so a purchase is in my future. There is no way that purchase will happen with Sub Ford. I will continue to write and share my experience with as many as possible to save people from being harmed by this sorry excuse of a dealership. More

Visits. People & service were great. Appts. were meet on time & knowledge of concerns were meet.. Jim Saelins (service) & Rich Kramer (Sales) do a great job. People & service were great. Appts. were meet on time & knowledge of concerns were meet.. Jim Saelins (service) & Rich Kramer (Sales) do a great job. Overall I have no negative comments. More

Great Jaclyn Camardo is amazing. she is very professional, fast and accurate. I try to only talk to her when I bring my car in for service. Jaclyn Camardo is amazing. she is very professional, fast and accurate. I try to only talk to her when I bring my car in for service. More

New oil change building After purchasing a new explorer from Suburban Ford i took it in for the 1st oil change and was very pleased that i no longer needed make an appointmen After purchasing a new explorer from Suburban Ford i took it in for the 1st oil change and was very pleased that i no longer needed make an appointment for an oil change Suburban Ford has opened a seperate building for oil changes and tire services and i was in and out in less than 20 minutes More

Recall Very helpful on recall car was completed and rental was given The service department was very professional and helpful I would highly recommend this d Very helpful on recall car was completed and rental was given The service department was very professional and helpful I would highly recommend this dealership More

Service I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new I have always had good service at Surburban Ford that is why I keep coming back. They get the car done in a short amount of time. I am due for a new car in April and I will be coming in. More