Suburban Ford of Sterling Heights - Service Center

Good service Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout the process. Definitely taking my car back to him again. Highly recommend him. More

Service Department is Not For ME Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to co Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to connect computer and do a diagnostic. I was not told there would be a charge for this. After several days of having the car ( this is after I made an appointment to bring the car in) they finally called to tell me the repair would cost over $800. The service person did not like my request for them NOT to do the work. When I went in to get my car he was rude and very smug. He then told me that I would have to pay $105 for them to have hooked up their computer to the car. He tricked me into signing his tablet when I dropped off the car, the paper copy did say there was a charge (IN VERY TINY PRINT, SO SMALL YOU CAN BARELY SEE) PRETTY SNEAKY I THINK AND NOT VERY PROFESSIONAL p.s.: I FOUND A SHOP THAT WILL DO THE SAME REPAIR FOR HALF THE PRICE!!!! More

Courteous, professional and honest. Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do but did it sooner than he promised. He kept me well informed the entire time my car was in service. I have recommended him to many people who also now will use no one else but him. I would give him more stars if that was an option. More

Poor service departments service and rude workers Yes they are the largest dealership so remember that when you need assistance from the service department and you cant get in for 3 weeks. When they s Yes they are the largest dealership so remember that when you need assistance from the service department and you cant get in for 3 weeks. When they selling you the car its a easy breeze but wait until you assistance from them.Good luck More

Car Held Without Being Worked On I brought my 2013 Ford Escape to Suburban Ford for a transmission problem on a Monday. After having my car for several days they stated that the tra I brought my 2013 Ford Escape to Suburban Ford for a transmission problem on a Monday. After having my car for several days they stated that the transmission was fixed. I picked it up on a Thursday night and 36 hours later my transmission ‘broke’ again (this time on my way to work). A stone had also hit my windshield that morning creating a hole. When I got to the dealership and told them my transmission ‘broke’ again and the windshield had a hole that needed to be plugged (so it wouldn’t crack), I made the mistake of telling them I needed it fixed ASAP since I was trading my car in for a new Escape at another dealership on Monday. (I tried to buy a new Escape from their dealership but the salesman only wanted to sell me what was on their lot and not what I wanted.) My Service Representative / Mike Tear then began to play ‘games’ with me. He would not call me with a status and every time I called him over the next few days he would tell me they were ‘test driving’ it but couldn’t find anything wrong. Which didn’t make sense since the car was not driveable. After several days of Mike’s game playing, he told me they found a ‘slight’ transmission problem and with a laugh told me that I would have to go to the back of the line to get it repaired. Needless to say, I had to go higher up. I was then told by Mike Skeltis one of the Service Managers that my car needed a ‘total transmission replacement’ and parts would have to be ordered. After several more days of waiting, the transmission was once again fixed and I could pick up my car. When I got to the dealership I found that the hole in my windshield was not plugged like I requested on the Service Order; therefore, causing a crack to form all the way down the windshield. When I stated that they didn’t complete the service order and caused the crack (I couldn’t trade my car in to the other dealership in that condition) Mike Skeltis’ manager told me it wasn’t Suburban Ford’s problem and walked away. I had been a loyal customer to Suburban Ford for five years and throughout all their staff turnovers brought my car in religiously for eight recalls and maintenance and now that I had bought a new Escape from another dealership they treated me poorly, held my car without working on it for days and would not take responsibility for overlooking a repair item on the Service Order. Thankfully, I had bought the extended warranty and my 15 day car rental was covered (at the expense of Ford Motor Company.) I do want to give 5+ stars to Huntington Ford in Rochester for being patient since I was unable to pick up my new car during this long ordeal!! More

Great Customer Service. A-1 Customer Service. Jim is one of the reasons we continue to have our vehicles serviced at Suburban. A super nice guy! Thanks Jim! A-1 Customer Service. Jim is one of the reasons we continue to have our vehicles serviced at Suburban. A super nice guy! Thanks Jim! More

He said "I doen't care what happened, go to different dealer I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call m I had a warranty issue with a cracked light. The service guys took pictures of a small crack and were supposed to send them in to corporate and call me back. Three weeks later I find out that they never sent the pictures in, and they never called me back. I talk to Mike Skeltis and he tells me that "he doesn't care what happened" (exact quote) to those pictures and that I should take my mustang to another dealership for a second opinion. Stay away from this dealership. They will lie to you and then ignore you. Worst service I have ever had. More

Left For Dead My 2017 F-150 has an electrical fault and quits running at any time and usually at the worse possible moment. The only way to reset is to turn the mot My 2017 F-150 has an electrical fault and quits running at any time and usually at the worse possible moment. The only way to reset is to turn the motor off and restart. Not a great thing on the expressway!! The service manager told me to bring it in 3 weeks. I asked for a loaner and they could keep it as long as needed but he said no. In the meantime I'm paying for a xxx that doesn't run or could kill me or someone else on the road if I continue to drive it. More

Service I walked in with some disappointment but your personal attitude service took my frustration away. Thanks for great customer service and support. You h I walked in with some disappointment but your personal attitude service took my frustration away. Thanks for great customer service and support. You have the outstanding service qualification. Wish you the best. More