Suburban Ford of Sterling Heights - Service Center

Ford Escape Oil Leak Communication was unbelievably quick. Quickly returned phone calls, always was courteous and cared about my scheduling for my upcoming vacation.. Got Communication was unbelievably quick. Quickly returned phone calls, always was courteous and cared about my scheduling for my upcoming vacation.. Got us a car rental, and even they finished the repair quicker than expected. Totally unbelievable with his customer service... truly cares about people and went above and beyond our expectations! Thank you to you and your mechanics. Job well done. Everyone is so friendly here. More

left me hanging unless I paid 100 bucks First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over First, there is a class action lawsuit against ford with the transmission that was put in my car, (Focus and Fiesta) SECOND, my car was sold 3000 over bluebook with no manufacture warranty. Now, on my 2013 Ford Focus my check engine light came on so I called and asked for Sierra Bemis which has taken very good care of me in the past. Was told she no longer works there so I took it into the dealership, my car was scanned and was told that it was just an emission thing and nothing to be worried about but should get it fixed soon. I asked what it was and roughly how much it was going to cost. I was told "well I don't know actually, but we can set up a service ticket for 100 bucks and will know for sure. I asked about my extended warranty that I purchased when I bought my car. I was told "I think that only covers the transmission, but don't know for sure. once we find out for sure what is wrong with your car then we can summit that and see if the extended warranty covers that. I said," in order to find out, I have to pay 100 bucks"? I was told "YES". I found out that it was the purge valve and If I continued driving then it could cause more damage. Not sure why I had to take extra steps to find out that information and why I couldn't have been told that at the dealership yesterday. In addition, this is a preventive maintenance item so why was it not replaced before the car was purchased. More

Engine light I have a ford Fusion. An engine light came on. I had to wait 3 weeks for an appointment. Was never told I would have to leave my car for any type of d I have a ford Fusion. An engine light came on. I had to wait 3 weeks for an appointment. Was never told I would have to leave my car for any type of duration. When finding this out upon my arrival for my appointment no resolution was offered in way of the rental or anything else. I had to seek out managers on my own to attempt to get a resolution. I was out in about 4 hours with no apology for the lack of a resolution and having to find one on my own. Jim Elder did contact me regarding this but did not seem very interested. Being a car dealership there was nothing for him to offer for my inconvenience. His apology just did not seem very sincere or Genuine in my opinion. He was more in a rush to get me off the phone. he did follow up with an email the next day. I have bought 8 cars from this dealership over 20 years. This is The first negative experience that I can speak of. It has been a great dealership until this opportunity. More

Awesome, exceptional service! Mr. Elder was so friendly, respectful and very helpful when answering all of my questions about car rental services. Additionally, I really appreciat Mr. Elder was so friendly, respectful and very helpful when answering all of my questions about car rental services. Additionally, I really appreciate Mr. Elder going through great lengths to ensure that customers are provided with top quality services. More

Great job Joe Smith provided exemplary service. Had my car towed in on a holiday weekend. Joe got me in and out in a timely manner with a loaner car. Joe kept m Joe Smith provided exemplary service. Had my car towed in on a holiday weekend. Joe got me in and out in a timely manner with a loaner car. Joe kept me informed throughout the repair process. He was quick, efficient and professional in the pickup process. I will only go to Joe from now on as my service advisor. He made the process very easy and stress free. More

Shelby Frazzitta was amazing to deal with! Mario and Shelby were fantastic to deal with...very polite and forward thinking. Mario helped me buy my 2nd car and Shelby helped my mom in service. Mario and Shelby were fantastic to deal with...very polite and forward thinking. Mario helped me buy my 2nd car and Shelby helped my mom in service. More

Good service Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout the process. Definitely taking my car back to him again. Highly recommend him. More

Service Department is Not For ME Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to co Today I had a bad experience at Suburban Ford. I took my car there because the service engine light came on. They told me that they would have to connect computer and do a diagnostic. I was not told there would be a charge for this. After several days of having the car ( this is after I made an appointment to bring the car in) they finally called to tell me the repair would cost over $800. The service person did not like my request for them NOT to do the work. When I went in to get my car he was rude and very smug. He then told me that I would have to pay $105 for them to have hooked up their computer to the car. He tricked me into signing his tablet when I dropped off the car, the paper copy did say there was a charge (IN VERY TINY PRINT, SO SMALL YOU CAN BARELY SEE) PRETTY SNEAKY I THINK AND NOT VERY PROFESSIONAL p.s.: I FOUND A SHOP THAT WILL DO THE SAME REPAIR FOR HALF THE PRICE!!!! More

Courteous, professional and honest. Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do Dave was very professional in determining the issues with my vehicle and being respectful of my time. He not only did what he said he was going to do but did it sooner than he promised. He kept me well informed the entire time my car was in service. I have recommended him to many people who also now will use no one else but him. I would give him more stars if that was an option. More