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Suburban Ford of Sterling Heights - Service Center

Sterling Heights, MI

3.8
171 Reviews

171 Reviews of Suburban Ford of Sterling Heights - Service Center

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November 14, 2024

Christian Lange is unprofessional, rude, intimidating, and disrespectful. He made me feel very uncomfortable every time he contacted me More

by Kugorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other Employees : Christian Lange zero stars
Nov 18, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for taking the time to leave us a review. We strive for professionalism and respect in all interactions, so it's concerning to learn that this wasn't the case here. Please reach out if you'd like to discuss this further or have any other concerns. Thank you, Jim Elder - General Manager - jelder2@suburbancollection.com

August 20, 2024

We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month More

by kchilders1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Elder III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

kchilders1963 responded

We did update our review. After going to the dealership personally they explanied things better. Part of it is the nature of the repair.

Aug 21, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for your review. We're glad to hear our team was able to help turn things around for you! Please don't hesitate to reach out if there's anything you need in the future. Safe travels!

Nov 19, 2024 -

kchilders1963 responded

After a long 4 months of having our truck we finally got it back today. After a long battle with the warranty company the dealer made everything right. I want to thank them for repairing and standing by their product. Shame though on the warranty company.

July 01, 2024

Mike got me in right away in the midst of a software hack on the dealership. I had some issues with a brand new platinum plus and he had them fixed within a day or two. Great Job Mike, Thanks! More

by cbailey165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Suburban Ford of Sterling Heights responded

We're glad to hear Mike was able to assist you promptly despite the challenges at Suburban Ford of Sterling Heights. Thanks for sharing your positive experience!

June 15, 2024

I bought an oil change package of 3 & I had no idea it had an expiration date until Thursday when Jason informed me. I’ve only used 1, he said I could use the other 2 even tho it expired but when he found More

by Mikkinelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for sharing your experience. We're glad to hear that Rich has been great to work with at Suburban Ford of Sterling Heights. We apologize for any confusion regarding the oil change package and appreciate your feedback as it helps us improve our service.

June 14, 2024

They picked up my vehicle over a week ago which is a good service but what they don’t tell you is that they then put your vehicle in the back of the line since they have it! Simple moon roof repair they have More

by Tnewman70
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Saelens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for taking the time to leave us a review. This isn't the level of service we aim for, and I understand how frustrating this must be. Please reach out so we can address this issue directly and work on earning your trust back. Thank you, Christian Lange - Service Manager - 586-431-6051

May 09, 2024

I wanted to schedule an oil change and discuss a problem with the transmission that appeared to be covered by TSB 21-208. This technical service bulletin seemed to require a software update. I could not r More

by dissatisfied
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Saelens
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Suburban Ford of Sterling Heights responded

Thank you for taking the time to share your experience with us. We aim for efficient, effective communication and it seems we fell short in this instance. I understand how frustrating that must have been for you, especially when dealing with a technical issue like yours. Please reach out so we can discuss what happened further and find an appropriate solution moving forward - our goal is always customer satisfaction! Thank you, Christian Lange - Service Manager - 586-431-6051

April 25, 2024

GREAT SERVICE! I YES, IT TOOK SOME TIME. REPAIRS OFTEN DO. REALISTIC EXPECTATIONS ARE IMPORTANT. WHEN IT WAS DONE, IT WAS DONE RIGHT AND I AM TOTALLY SATISFIED. I C More

by Alan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Saelens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Suburban Ford of Sterling Heights responded

We're glad to hear that you had a great service experience at Suburban Ford of Sterling Heights, Alan. We understand that repairs can take some time, but we're pleased to know that once the work was completed, you were totally satisfied with the results. We appreciate your realistic expectations and your understanding of the repair process. Your feedback is valuable to us, and we're here to ensure all our customers receive top-notch service.

April 19, 2024

I have purchased two new vehicles from Suburban Ford of Sterling Heights and have consistently had my vehicles service here. My service experience has been very poor as a whole at this location. During my More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Suburban Ford of Sterling Heights responded

Hi Pete, thanks for taking the time to share your experience with us. It's clear that we didn't meet the high standards of communication and efficiency we strive for, and I apologize for any inconvenience this may have caused you. Your feedback is valuable as it helps us improve our services moving forward. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Christian Lange - Service Manager - 586-431-6051

January 09, 2024

Worst experience EVER with the Service Department. SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were ev More

by Jaimew10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Lange
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Brandon
December 28, 2023

Sales and parts are great, but trying to get a hold of an actual service advisor is an exercise in futility. The service calls are farmed out to an overseas booking center. Wait 15-20min to get an answer, th More

by Umzy32
Service Communication
Recommend Dealer
No
Employees Worked With
No one answers
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