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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,968 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,968 reviews
January 09, 2024
Worst experience EVER with the Service Department. SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were ev SO COMPLETELY UNPROFESSIONAL. Will never be back after being with Suburban for 17+ years. My car was there for over 24 hours and no repairs were even done. No calls to update on status of vehicle even after I called at least 6 times requesting a callback. More
by Jaimew10
December 30, 2023
Upon entering the dealership we were met with courtesy and professionalism. Isaiah Price-Baker continued to exemplify that professionalism. I definitely recommend anyone looking to buy a vehicle from Sub and professionalism. Isaiah Price-Baker continued to exemplify that professionalism. I definitely recommend anyone looking to buy a vehicle from Suburban Ford that they ask for him. More
by Leo Nezeritis
December 28, 2023
Sales and parts are great, but trying to get a hold of an actual service advisor is an exercise in futility. The service calls are farmed out to an overseas booking center. Wait 15-20min to get an answer, th actual service advisor is an exercise in futility. The service calls are farmed out to an overseas booking center. Wait 15-20min to get an answer, then request a call back, then wait (3 days now) for a call from someone actually in the United States. Lesson learned! More
by Umzy32
Employees Worked With
No one answers
December 20, 2023
Very clean and all staff is friendly. Eric is an exceptional employee and very very helpful. Eric is an exceptional employee and very very helpful. More
by Jkiely129
Employees Worked With
December 07, 2023
Great transaction. Flora was wondering to work with. She was professional yet personal. I definitely would recommend Flora was wondering to work with. She was professional yet personal. I definitely would recommend More
by drmccomas drmccomas
December 05, 2023
I've been seeing Joe for the past 7 years for my Ford Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend Purchases. He always keeps me informed of my order status and does a great job making sure everything is right on my orders. I definitely recommend you see Joe if you're looking for a new Ford! More
by clay
December 04, 2023
Nice people to deal with, good experience overall. no pressure sales, etc. Had a good selection of used cars. no pressure sales, etc. Had a good selection of used cars. More
by Suburban
Employees Worked With
December 02, 2023
Very pleasant experience. No pressure, got me the truck I wanted. Corrected minor issue with no hassle. No pressure, got me the truck I wanted. Corrected minor issue with no hassle. More
by jmetzf150
