Suburban Ford of Sterling Heights

Rachel Kupke is the worst sale associate I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to kee I have ever experienced, she is not knowledgeable at all, she continues to repeat her speech that she learned in car sale collage, and she has to keep running asking for help and advice, she has no knowledge at all, and she is rude, I just purchased a vehicle a few days ago and she didn’t say thanks for your business or anything, she didn’t shake my hand to say anything, I will never recommend this dealer to anyone, I found out from an inside person that they spray Armor Oil in the all over third vehicle to make them shine and look nice sitting on the lot.. the sale manager was even worst, he was very rude and I will never return to the lot, they remind you of a B”lot., with their lack of experience.. More

HILLARY IS AWESOME I highly recommend doing business with Hillary. Hillary and her assistant Johnny are very efficient and helpful. Hillary went above and beyond when it I highly recommend doing business with Hillary. Hillary and her assistant Johnny are very efficient and helpful. Hillary went above and beyond when it came to finding me the best deal. Hillary is very personable, accomadating, and has great hospitality. 10/10!! More

Great Experience Derek was very attentive and helpful, Suburban Ford was an excellent dealership and made my brand-new lease process very easy and painless. I was able Derek was very attentive and helpful, Suburban Ford was an excellent dealership and made my brand-new lease process very easy and painless. I was able to get exactly the price I was looking for without ever feeling like I was being taken advantage of or scammed, and I’m looking forward to going back to Derek when my lease is up next! More

Mr. curtiss lied to my wife and I My wife and I had a lease through gmc. My wife wanted a new F150. She shopped around and spoke to Mr. Curtiss and he found a truck we liked for a pric My wife and I had a lease through gmc. My wife wanted a new F150. She shopped around and spoke to Mr. Curtiss and he found a truck we liked for a price we could agree on. We asked him what to do with our gmc. He said just bring it to him and he would take care of it. My wife gave him our gmc contract and he said he would take care of everything. We asked about money owed to gmc since our lease still had two months on it, he said all was taken care of. Liar. Three months after our new lease for our f150, gmc contacted me and said we owed them 525$ in fees. I said, this can't be. My salesman at ford told us ALL was taken care of. When I called him to question what was going on, He said, "oh yeah, you owe that fee, its between the banks". This xxxxx. lied to us just to make a sale. If we had known that this fee had to be paid if we switched companies, we would have probably stayed with gmc. This jerk new that, so he lied to us. He said sorry, then proceeded to expect us to just take it up the wazoo. I don't think so. More

MARCUS IS THE MAN Marcus was patient and worked out an awesome deal for me! I got into a new super duty for the business and couldn’t be happier! Awesome staff! Marcus was patient and worked out an awesome deal for me! I got into a new super duty for the business and couldn’t be happier! Awesome staff! More

Rock Solid Marcus and Anthony and management staff were fantastic. Even when they were busy they worked as a team to communicate and keep things going. Marcus Marcus and Anthony and management staff were fantastic. Even when they were busy they worked as a team to communicate and keep things going. Marcus was helpful from start to finish and I will absolutely recommend him and this dealership to others going forward. I recently had poor service at another Ford dealer. Marcus helped put that to rest with his professional, friendly service. Well done. See you for our next vehicle! Edward Lewandowski More

Knowledgeable Cheryl was such a sweetheart, definitely knows her job to the fullest. She was very fast, professional and just a great person to deal with. Cheryl was such a sweetheart, definitely knows her job to the fullest. She was very fast, professional and just a great person to deal with. More

A great experience The sales experience was top notch as was the financing aspect of my purchase. My sales rep Nicole Elder and The finance manager Dylan Molter handled The sales experience was top notch as was the financing aspect of my purchase. My sales rep Nicole Elder and The finance manager Dylan Molter handled everything very professionally and were both very knowledgeable and friendly. They both answered all of my questions and make very sound recommendations. The appointments were timely and manipulated to work to my advantage during the whole process. I would definitely recommend the dealership, Nicole and Dylan. Thanks Bob Risse More

used car purchased Jason was awesome also was Brandon they work well as a team and would recommend them to anyone that is looking for a used car Jason was awesome also was Brandon they work well as a team and would recommend them to anyone that is looking for a used car More

Stay away Bought a used truck from suburban in February of this year. The truck has spent more time in the shop then on the road. I've dumped over 2500 in repai Bought a used truck from suburban in February of this year. The truck has spent more time in the shop then on the road. I've dumped over 2500 in repairs and still counting. They say they do a 180 point inspection. Bull. They say it has a clean car fax. Totally useless. After buying my own Vehicle report we found out it was in a accident and wasn't disclosed to us. If you like lemons and lies then this is the place for you. More