Suburban Ford of Sterling Heights

Exceptional Service Brian was very welcoming and professional. I will recommend him and his team to all my family & friends that are in the market for a new or used vehic Brian was very welcoming and professional. I will recommend him and his team to all my family & friends that are in the market for a new or used vehicle. More

Unfortunatly, I don’t recommend them. I was satisfied 4 months ago when I bought my 2017 Equinox with only 11,000 miles. Today though, I went to Discount Tire to get one tire fixed since it was leaking bad months ago when I bought my 2017 Equinox with only 11,000 miles. Today though, I went to Discount Tire to get one tire fixed since it was leaking badly and I found out that all four tires were from 2014 and were all in need of replacement. I called the dealership and spoke with a manager named Terry, and he took no ownership and kept saying tires weren’t warranted. I know that, Terry, but what I didn’t know was that I was DECEIVED and sold a 2017 car with 2014 tires at the end of their life! I asked to see the inspection report because I’ve put only 4,000 miles on this car in the last 4 months, so the tread couldn’t possibly be much lower. ***** beware because this dealership may or may not be swapping out tires, and if the previous owner did that them the dealership and their inspector should’ve caught that before reselling it!! Now, I’m missing work and had to spend $600 on new tires. This is not an HONEST or ETHICAL company for them to allow this! I’ll never go back! Shame on them!! 😡😡😡😡 More

Alex was very pleasant to deal with! He was very knowledgeable and patient with my wife and I. He showed us, and fetched about 6 cars for us to test drive, and we ended up putting a deposit down on knowledgeable and patient with my wife and I. He showed us, and fetched about 6 cars for us to test drive, and we ended up putting a deposit down on one before leaving. Thank You Alex! I will definitely send anyone looking for a used car to you! More

From beginning to end the process was fast and professional. Marcus made sure I was happy amd never pressured me to buy anything. Caleb was super clear and made signing the papers on the payment e professional. Marcus made sure I was happy amd never pressured me to buy anything. Caleb was super clear and made signing the papers on the payment end fun. Highly recommend, and Brian is an awesome people person. More

Mike Skeltis always does an excellent job. He runs a great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of ou great team that is professional, knowledgeable and friendly - 3 great service attributes. Mike is the reason we have used Suburban Ford for all of our service needs for years now. We would never take our Ford vehicles anywhere else. More

will only work with brandon Brandon is overall a great person to work with! I have bought 2 cars from the sterling heights campus and I will only work with Brandon. he is very ho Brandon is overall a great person to work with! I have bought 2 cars from the sterling heights campus and I will only work with Brandon. he is very honest, trustworthy & helpful when looking for a car and staying within your budget. I recommend him to anyone. More

Easy! Rachel Kupke is a very knowledgeable sales representative, it was very easy to work with her and also her sales team!! I recommend Suburban Ford in St Rachel Kupke is a very knowledgeable sales representative, it was very easy to work with her and also her sales team!! I recommend Suburban Ford in Sterling Heights and I thank them for all their hard work to get me into the car I actually wanted to purchase. More

Great experiences I have bought two cars from Suburban, very friendly and professional. We bought both cars with Mandi, she is probably one of the most tentative sales I have bought two cars from Suburban, very friendly and professional. We bought both cars with Mandi, she is probably one of the most tentative sales people I have worked with. She listens to what my wife and I were looking for and found it. She was not pushy just helped find the car we wanted. We had a great experience with both cars in the final purchase. I have had both cars serviced at suburban and have been very pleased. More

Couldn't Have Been Happier Hillary and all the staff at Suburban made my experience the best it could have possibly been. Hillary went further than I expected could be done to a Hillary and all the staff at Suburban made my experience the best it could have possibly been. Hillary went further than I expected could be done to address my needs and concerns, and found a vehicle and deal that worked in my best interest. She even searched until she found a car that met the specs I wanted! I had never experienced customer service at such a high level until I met Hillary and I will definitely work with her again. More