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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,951 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,951 reviews
November 27, 2019
We visited numerous dealerships and fortunately we went to Suburban Ford Sterling Heights. Derek Britton was our salesman and not only did he beat the price but sold us on the 2019 Ford Edge. The dealer to Suburban Ford Sterling Heights. Derek Britton was our salesman and not only did he beat the price but sold us on the 2019 Ford Edge. The dealership is beautiful- spacious and the employees are very professional. When we picked up our new car Derek went out of his way to explain every feature of the car and gave us a firsthand demonstration while we were sitting in the front seat. In addition to that he has communicated with us to make sure that everything was fine. Also, I would like commend Hillary Adam in the finance/leasing department who thoroughly explained all the aspects of financing our new car and maintenance coverage. We will definitely be dealing with Derek Britton and Suburban Ford Sterling Heights in the future. More
by Victor Mayo
Employees Worked With
Hillary Adam, Derek Britton
November 26, 2019
Amazing from start to finish Brian and his staff (Mike and Marcus) went WAY above and beyond helping us find a car for our soon to be 16 year old's first car. The experience was Brian and his staff (Mike and Marcus) went WAY above and beyond helping us find a car for our soon to be 16 year old's first car. The experience was impeccable and we will definitely be returning for any future purchases. Thank you guys for making this such an easy streamlined process for us! More
by TiffanyCarr
Employees Worked With
Brian Lagodna, Marcus Martin, Mike Larose
November 24, 2019
Unparalleled experience with Suburban Ford. By far, Suburban Ford has offered me a stellar experience unlike any other dealership I have engaged in business with. I was treated with kindness, re By far, Suburban Ford has offered me a stellar experience unlike any other dealership I have engaged in business with. I was treated with kindness, respect and a genuine sense of compassion from the sales associate Tara Browning as well as the finance manager Caleb Herrera. Both of these exemplary individuals execute at a high level and demonstrate remarkable excellence and integrity in their respective occupations. I will recommend Suburban Ford to anyone looking for a great vehicle from a dealership with the customer's interests at heart. More
by jbsculbreath
Employees Worked With
Caleb Herrera, Tara Browning
November 24, 2019
Steve is one of the best service advisors you'll meet in a lifetime! Very down to Earth person and a good friend when applicable a lifetime! Very down to Earth person and a good friend when applicable More
by Mason
Employees Worked With
James Saelens, Dave Lulewicz, Caitlyn King, Don Kleinow, Steve Dow
November 21, 2019
Great People Make Great Car Buying Experience From the time my daughter and I walked in the door we were treated like family. Our salesperson Marcus was friendly, honest and forthright. The sales From the time my daughter and I walked in the door we were treated like family. Our salesperson Marcus was friendly, honest and forthright. The sales manager Brian was also this way. My daughter and I left feeling that not only had we got an excellent deal but an excellent experience! More
by rtet_61
Employees Worked With
Brian Lagodna, Anthony Mazza, Marcus Martin
November 18, 2019
Great people work here! Joanna is so sweet you guys please go to her if you're shopping! Caleb Herrera got me the best deal out there! Everyone said hi and made me feel welco Joanna is so sweet you guys please go to her if you're shopping! Caleb Herrera got me the best deal out there! Everyone said hi and made me feel welcomed during this experience. Thank you all so much! More
by prettypriddy23
Employees Worked With
Caleb Herrera, Xhoan Cami
November 14, 2019
Jordan was fantastic, I went for my first oil change on my 2018 ford edge. He found a problem with a tire and promptly replaced it quickly and with no questions asked. Fantastic Service. I then called my S my 2018 ford edge. He found a problem with a tire and promptly replaced it quickly and with no questions asked. Fantastic Service. I then called my Salesmen Dave Curtiss to share of my service appointment and the tremendous servicd I got and he helped get me to here. They both went above and beyond More
by kharanczak
November 12, 2019
Very nice, very professional The people at Suburban Ford are very nice, accommodating and professional, plain and simple. But, that's not all, this was my first car purchase, they The people at Suburban Ford are very nice, accommodating and professional, plain and simple. But, that's not all, this was my first car purchase, they helped me look at options, figure out what was and was not needed. They dealt with my constant changes, both to the car and appointments. Buying a car in general is stressful but the upbeat and friendly nature of this place was beyond helpful. I'm giving it all five stars, not because i feel like i have to, but because its the truth. More
by evkillingsworth
Employees Worked With
Anthony Mazza, Marcus Martin
November 09, 2019
Renee was helpful and professional. If she did not have an answer she did not make an excuse. She found the answer and was very timely on her response. an answer she did not make an excuse. She found the answer and was very timely on her response. More
by VWbeliver
Employees Worked With
Renee Junga
November 09, 2019
I bought my 1st car in 1993 and many more after that. This was the best experience i have ever had. Hard to believe that buying a car could be stress free! I will be back and Thank You! This was the best experience i have ever had. Hard to believe that buying a car could be stress free! I will be back and Thank You! More
by Lary and Nancy
Employees Worked With
Brian Lagodna, Ashley Burgess, Jeremy Sloat
