Suburban Ford of Sterling Heights

Had a Great Experience working with Rachel. Rachel worked with my wife and myself in the purchase of a NEW (used SUV). Walked us thru the whole process in a professional way. The dealer is very Rachel worked with my wife and myself in the purchase of a NEW (used SUV). Walked us thru the whole process in a professional way. The dealer is very clean and all were of great help in our purchase. I would recommend this dealer to all my friends if asked. Lawrence Adams More

Worst car shopping experience of my 40 years of buying cars. Inexperienced staff. From start to finish I shook my head in disbelief. 1. Salesman asked for my personal pin # for deposit to hold car. cars. Inexperienced staff. From start to finish I shook my head in disbelief. 1. Salesman asked for my personal pin # for deposit to hold car. When I declined he looked at me like I had 3 heads. Then watched me put my pin # in. Went home and changed my pin #. I should have known at that point. 2. Salesman asked me to put insurance on the vehicle before I was approved. Therefore, my trade in I should drive to facility uninsured. He said he didn't think about that. 3. Once approved he said it was privileged information the details of contract. After 2 days I asked to have finance department call me. 4. Prior to transferring plate to new/used vehicle he stated that he made a mistake on weight of vehicle and that I owe another $30. No, I'm not paying it. Contract has been signed. He offers to give me $30 cash if I go in and pay. A minute ago he said he would pay it, but he didn't have the cash. No, I'm not paying. Takes me to cashier and repeats. Again, I'm not paying for your mistake. Get the manager. Explains. Manager says to go ahead and pay. NO, I'm not paying. Manager has employee get his debit card to pay. (Maybe just for how) 5. Next day less than 24 hours of purchase the check engine light came on. Took it to service for diagnostic check. Had to take it to the back as I stand waiting almost an hour to be told they need to keep it. No rental you can't keep it. Bring it back monday. 18 days later and in the interim messages state we have no update. 6. Finally, it is ready per 2 v/m. 3rd message. We made a mistake and forgot to order a part to fix air. The vehicle is not ready. Another week goes by. I had already for weeks been in contact with corporate. 7. The vehicle is ready. Pick it up and less than 4 hours the check engine light came on. 8. Forget it! You can keep the vehicle and return my money. That's not our policy ma'am. Your policy doesn't apply to this situation and no I don't want another vehicle from your facility. 9. Appointment at 5 to return the vehicle. Sign 2 papers, took off plate and gave to me. Then was told they don't have my check. Really? No courtesy call. Now, I have to come back again. Put the plate back on the Ecosport. Next day he says we were going to cover your first month. You say that now! We are just going to put the money back on your card. You couldn't do that in the first place? Wow! Then, the cashier returns a fraction if my down payment. She called the manager to verify the amount to return. I can't even at this point believe all I've been through. 10. They've done nothing for me thus far that they shouldn't have . Nothing for my troubles, anxiety, frustration, time, back and forth, depression over it all. Nothing above and beyond what they should do. I'm still shaking my head in disbelief! Never, ever will I or anyone I know go to Suburban Ford Sterling Heights or any other Ford dealership! I know many financially upstanding people. Sad and shameful! More

The worst dealership. They sold me a lemon and when i told them about the vehicle they did nothing to help me. The only helpful person was the finance guy and the service dude. Terry terrible and tarra i told them about the vehicle they did nothing to help me. The only helpful person was the finance guy and the service dude. Terry terrible and tarra is also terrible. I put 4.2k down on a 9200 car and it took me 3 days to do the application process. Just terrible and if youre a young girl, dont go because they will play you. More

Great Customer Service Michael Brown and Nicole Elder went above and beyond. The customer service and responsiveness was exceptional. They were willing to invest the time Michael Brown and Nicole Elder went above and beyond. The customer service and responsiveness was exceptional. They were willing to invest the time to find the exact vehicle I was looking for, even if it wasn't on their lot. The level and frequency of communication, especially from Michael Brown, made working with them easy and efficient. I would highly recommend this dealership! More

The staff was friendly, helpful, and professional. I went in knowing the car I wanted based off online inventory. My one complaint is that when I was signing all the paperwork, the extra insurance was pushed in knowing the car I wanted based off online inventory. My one complaint is that when I was signing all the paperwork, the extra insurance was pushed a little too hard. I understand that it’s part of the sales job, but with my anxiety, the “let’s see what all could go wrong” angle was off putting. More

I was very pleased with my experience at Suburban Ford of Sterling Heights. Alex was very insightful in helping me get into my new car! Hillary was awesome, she made me feel very comfortable throughout the b Sterling Heights. Alex was very insightful in helping me get into my new car! Hillary was awesome, she made me feel very comfortable throughout the buying process. Couldnt be happier with the team at Suburban Ford. More

Suburban Ford is in the top tier of state of the art facilities and professional employees. You couldn’t ask for a better dealership experience. facilities and professional employees. You couldn’t ask for a better dealership experience. More

This dealership was very professional and the employees were awesome, they helped out a lot and I got my truck I wanted and I will be referring future customers!! Thanks you guys I have the best birthday p were awesome, they helped out a lot and I got my truck I wanted and I will be referring future customers!! Thanks you guys I have the best birthday present ever!! More

All departments worked very hard to ensure the delivery of a safe vehicle to my family. I have no qualms recommending this dealership to others. of a safe vehicle to my family. I have no qualms recommending this dealership to others. More

Would not give any compensation for $800 of repairs on a used car I bought because I was 3 weeks out of warranty. Great customer appreciation. used car I bought because I was 3 weeks out of warranty. Great customer appreciation. More