Suburban Ford of Sterling Heights

Ashley Burgess was a TERRIBLE car salesperson. I wanted to purchase a Lincoln MKZ, my husband put down a $600 deposit, I left work early the same day my husband put a deposit down to move forward with pape to purchase a Lincoln MKZ, my husband put down a $600 deposit, I left work early the same day my husband put a deposit down to move forward with paper work/ payment, when I arrived at the dealership she said there was nothing further to do because they only had two people working in the finance dept.. her communication sucked, I kept in touch, calling her more than she did calling me to be Precise she only called to let me know they had sold the Lincoln and that if I was interested in something else that I could choose. At this point my husband and I was livid, we put a $600 deposit down just to get a call saying we sold your car! I wouldn’t recommend suburban Ford of Sterling Heights ( USED dept) to anyone.! Not only that but, you walk in and have to approach them otherwise you are looked over! More

Tom Macpherson is EXCELLENT!! He was so helpful. And really cares about the customer. I will tell friends And family to come to suburban Ford really cares about the customer. I will tell friends And family to come to suburban Ford More

Clean respectable place..nice vehicles from what I see so far.... Wish I could have negotiated a better deal but they did give good advice on what to do during the deal too have a better deal in the future far.... Wish I could have negotiated a better deal but they did give good advice on what to do during the deal too have a better deal in the future More

Really enjoyed my overall experience with Alex and the team over at Suburban. No major complaints or issues from me! Really love my new car and definitely would recommend to others. team over at Suburban. No major complaints or issues from me! Really love my new car and definitely would recommend to others. More

Very professional sales person made the car buying experience fun for my boss his first brand new car he says about used thanks again joe experience fun for my boss his first brand new car he says about used thanks again joe More

The entire staff is awesome! Friendly, helpful, willing to go the extra mile. The whole vibe of the place is positive and upbeat. Wish there was more than five stars to give them. Brandon Jijika was my sal to go the extra mile. The whole vibe of the place is positive and upbeat. Wish there was more than five stars to give them. Brandon Jijika was my salesman and he was excellent. More

Found me a good deal on my 2015 F150 gave me a fair amount For my trade. And found the cheapest rate to finance. Lower than my own bank amount For my trade. And found the cheapest rate to finance. Lower than my own bank More

The service was great especially Megan’s I was disappointed in a few things that I wasn’t warned about though. For example my car was purchased with an illegal level of window tint and I didn’t no disappointed in a few things that I wasn’t warned about though. For example my car was purchased with an illegal level of window tint and I didn’t notice til it got dark out. And I have a broken tire pressure sensor that was not apparent on the test drive nor was I warned. Still way better than the last crooks who tried to sell me a car though More

Working with Alex was G-R-E-A-T!!! Smooth salesman!! Not pushy at all. We ran into a snag and he kept me updated until everything was ready to go!! The couple of mechanical issues were taken care of before pushy at all. We ran into a snag and he kept me updated until everything was ready to go!! The couple of mechanical issues were taken care of before we arrived. We came in and did paperwork with Marcus who had a great personality!!! I can't forget the awesome manager Brian who had great sense of humor!!! We left with a great Ford F-150 pick up truck, a full tank of gas and very satisfied with our pleasant experience!!! So, this weekend we're taking our new Ford F-150 up north to test her out!!! THANK YOU Alex and the entire Suburban Ford of Sterling Heights Team!!! More

The absolute worst person to talk to about car pricing issues . Argumentative and lacking any type of social skills whatsoever. Do yourself a favor and shop elsewhere issues . Argumentative and lacking any type of social skills whatsoever. Do yourself a favor and shop elsewhere More