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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.3
1,969 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 1,969 reviews

March 26, 2021

Working with Brandon Jijika he was great, we looked at a couple cars and and i made my decision on a 20 Fusion great salesman More

by bhump20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 25, 2021

Working with Tara in my purchase was amazing. She walked me through the process and made sure that I felt confident in my choice. She made the entire experience so easy and I so happy I found her!! More

by Azure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Browning
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 23, 2021

Typical old school dealership BS tactics. I called up to buy an van for the advertised price of $38k. Then Joey tells me that includes a Ford employee discount and asks if I'm a Ford employee. Are you jok More

by Eric
Customer Service
Recommend Dealer
No
Employees Worked With
Joey Rippolone
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our customer experience manager Amanda would like the opportunity to speak with you about your visit. She can be reached at 586-977-7994.

March 20, 2021

I went in and was taken care of right away everyone in the dealership were super friendly my nails were complement it multiple times which made me continuously smile Tiara and Jason took great care of me More

by Briacole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Rhodes, Tara Browning
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 20, 2021

Was an amazing experience!! Tara was super helpful got me into the car I wanted and got my down payment to what I could afford. I walked in on a Saturday and left same day so for those super impatient people More

by cancersurvivor0917
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara Browning
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 19, 2021

I had a Great Car Buying Experience Thanks to the I had a Great Car Buying Experience Thanks to the Spectacular Service that Anthony Schneider provided from the beginning to end! The Staff and Team More

by Catherine H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayson Rhodes, Luke Upshur, Anthony Schneider, Kasey Barton
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 18, 2021

The greatest saleswoman in the world thank you again for all the help finding me a car that was right for and I will enjoy More

by samyaa320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheyenne Wroblewski
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 12, 2021

Suburban Ford made my entire experience seamless and enjoyable from start to end. Buying my first car and being from out of state presented its challenges but the entire team was knowledgable, helpful a More

by coryla14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Jayson Rhodes, Anthony Schneider
Mar 19, 2021 -

Suburban Ford of Sterling Heights responded

We are so happy to read such a great review about Suburban Ford of Sterling Heights!

March 08, 2021

Mike was really great. He was able to confidently answer all my questions. He made me feel very comfortable about buying a new car. He got me a great deal, and I definitely will be referring him to my frien More

by Amylush8816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renee Junga, Michael Brown
Mar 12, 2021 -

Suburban Ford of Sterling Heights responded

We appreciate your positive review about your recent experience with us!

March 07, 2021

Mike C is extremely rude and didn’t feel like negotiating any sort of deal even when a deal was promised by the manager. He was extremely lazy and offered no sort of help with buying a first vehicle. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Capicchioni
Apr 29, 2021 -

Suburban Ford of Sterling Heights responded

Hi Brandon, we regret to hear that your recent experience was anything less than exceptional. Our customer experience manager Amanda would like the opportunity to speak with you about your recent experience. She can be reached at 586-977-7994.

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