Suburban Ford of Sterling Heights

Follow upHad everything ready and madeIt easy , called Follow up Had everything ready and made It easy , called back in timely manner , listened to What we wanted , showed how to Use the special featu Follow up Had everything ready and made It easy , called back in timely manner , listened to What we wanted , showed how to Use the special features More

Nicole Elder and assistant were fantastic in helping me get the best price on a new F150, they gave me a great price on my trade and her assistant was very thorough in showing me all the features of my new get the best price on a new F150, they gave me a great price on my trade and her assistant was very thorough in showing me all the features of my new truck. More

Cheyenne was extremely helpful, courteous and fun to work with. She did an amazing job from start to finish. A perfect example of what a salesperson should be. Thanks again Cheyenne! 5 stars to you! with. She did an amazing job from start to finish. A perfect example of what a salesperson should be. Thanks again Cheyenne! 5 stars to you! More

Cheyenne was more than amazing from the second we walked in the door up to us leaving with our dream car! She said “Im going to show you how to buy this car” and she definitely did :) in the door up to us leaving with our dream car! She said “Im going to show you how to buy this car” and she definitely did :) More

I had such an amazing experience with John and Vito. Prior to seeing them I had an unpleasant experience with another dealership. From start to finish Vito was up front, made me feel comfortable, and wo Prior to seeing them I had an unpleasant experience with another dealership. From start to finish Vito was up front, made me feel comfortable, and worked efficiently. He did everything he possibly could to get me into the car I wanted at a price I was comfortable with. I’ve never had such a great car buying experience. This was my first Ford, but it won’t be my last, simply because of wanting to continue to work with them. More

Michael is an awesome person to work with. Great and timely communication, exceptional experience because of him. I am almost 500 mi from the dealership and unfortunately could not find what I wanted th timely communication, exceptional experience because of him. I am almost 500 mi from the dealership and unfortunately could not find what I wanted there in time. I would highly recommend dealing with Michael Brown! More

If I could rate 1,000 stars, I would! After a few weeks If I could rate 1,000 stars, I would! After a few weeks of searching for the perfect car for me, I ended up on this lot! Upon arrival, I was extreme If I could rate 1,000 stars, I would! After a few weeks of searching for the perfect car for me, I ended up on this lot! Upon arrival, I was extremely satisfied to see the variety of vehicles. My husband and I came to view a Jeep Cherokee and while on the lot decided to do some looking around the lot before entering. I found my dream Jeep... We entered the building and were greeted by the LOVELIEST front desk associate Kasey. She was friendly, excited and made us feel welcome. We came in later in the day (7 PM, THEY'RE OPEN TIL 9 PM SOME DAYS... TALK ABOUT CONVENIENT FOR WORKING PEOPLE!!!) We were immediately helped by Michael B. who was able to answer all of our questions, and get us in to test drive. We were able to drive 2 vehicles and immediately knew I wanted my dream Jeep. Michael was quick, efficient and made the application process painless. We were continuously greeted by many employees and managers and we knew this was the best dealership in Macomb! NEXT DAY(9 AM), I was approved. We scheduled an appointment to come sign and drive my car HOME that same day! Upon finalizing my paper work, with YET AGAIN, another knowledgeable, honest and hands down BEST finance agent I have EVER met Marcus. I was met again by Manager, Brian L. who remembered us from the day before, and had energy through the roof, and made me CONFIDENT in my purchase and decision to chose this dealer. I am leaving the longest review I think I have ever left because I am truly blown away at the level of customer service from all departments of this dealership. They are clearly the best and I will remember this entire experience my entire vehicle driving life! DO NOT SETTLE FOR LESS AND VISIT THIS SUBURBAND FORD TODAY! More

Rachel was professional, knowledgeable and a joy to work with. She was available and easy to contact by email, phone or text. This was the second vehicle she sold us and we wouldn't hesitate to give her our with. She was available and easy to contact by email, phone or text. This was the second vehicle she sold us and we wouldn't hesitate to give her our business again in the future. Also, the finance manager, Martin, was fabulous to work with also, and dedicated as much time as I needed to feel comfortable with the answers to my questions. Thanks everyone!! More

I worked with Tom MacPherson and Nicole Elder, both did a great job getting me the best deal, were super nice, very responsive and highly recommended! great job getting me the best deal, were super nice, very responsive and highly recommended! More

My review only pertains to USED car sales at Suburban Ford. Positive :they have a great selection of used cars, I mean you will be able to find what you are looking for! Be prepared to wait for some one Ford. Positive :they have a great selection of used cars, I mean you will be able to find what you are looking for! Be prepared to wait for some one to assist you with the test drive and purchase, this dealership is very busy. My only advice or negative feedback is Make sure you have the CARFAX, KEY FOB , MECHANICAL KEY IN THE FOB before signing the contract. Make sure you INCLUDE the contract at signing any repairs promised to the vehicle. The prices were fair, and financing not a problem at all. Just make sure you get everything that should come With the vehicle is included, you won't get any help after the sale. More