Suburban Ford of Sterling Heights

I drove 45 miles to check out a used car. Road tested vehicle & liked it. Sat down to work out a deal & then I was told it has a salvage title. This is a total deal-breaker. I would not have wasted my ti vehicle & liked it. Sat down to work out a deal & then I was told it has a salvage title. This is a total deal-breaker. I would not have wasted my time traveling that distance had this been disclosed up front. This is the last time I will deal with Suburban. Word to the wise:Ask up front about a salvage title if you're going to deal with these people. More

Don’t sign up for any extra maintenance packages. We did the lowest one where we were told we would get free oil changes for the 6 years we were making payments on the car and it turns out there was a milea the lowest one where we were told we would get free oil changes for the 6 years we were making payments on the car and it turns out there was a mileage limit. Reached out to the dealership for answers when we found out and they never responded. Partly on me for not reading the fine print but that doesn’t excuse them blatantly lying just to get some extra money. More

Very clean inside and out, everyone that works there is friendly and helpful, good inventory even though ford is having issues with the chip shirtages. friendly and helpful, good inventory even though ford is having issues with the chip shirtages. More

This dealership is great and will help you go at your pace! The service is excellent and everything is explained, talked through, and there are no surprises. The staff are very pleasant and my sales woma pace! The service is excellent and everything is explained, talked through, and there are no surprises. The staff are very pleasant and my sales woman London was realistic with me yet exciting to bring me a new opportunity. More

Looked online for a vehicle that they advertised when I got there couldn't drive it because it wouldn't start and the driver seat wouldn't go back and while I was looking at it with the salesman someone ca got there couldn't drive it because it wouldn't start and the driver seat wouldn't go back and while I was looking at it with the salesman someone called and put a hold on it.......so when it became available again I came back to test drive it around the dealership lot .......long story short we I picked it up on Thursday it was difficult to drive due to steering gear issue and the engine light came on connected the dealership and and brought it back in 3 days later to be informed I would have to pay for the repairs........Don't buy a car from here they don't tell you everything that's wrong with their vehicle's! More

Everyone is very pleasant, treat like a guest and not another potential sale! Will be buying my vehicles from Suburban for both my company and personal use from now on! Truly a one off buying experience! another potential sale! Will be buying my vehicles from Suburban for both my company and personal use from now on! Truly a one off buying experience! More

Finally was able to get me a new ride! Mike Brown and the finance team at Suburban Ford Sterling Heights busted their butts to make it happen! I was very, very upside down on my trade due to poor credit, tha finance team at Suburban Ford Sterling Heights busted their butts to make it happen! I was very, very upside down on my trade due to poor credit, that I have since improved, when I bought it in 2017. I now have a 2 year lease, helping me save thousands in interest and pay off the negative equity I'm 2 years instead of 4! I would recommend Mike to anyone looking to lease or buy, new or used! 5 stars in my book! More

London was knowledgeable, professional and courteous. She was able to give me the exact information I required, and worked well with both my bank and insurance company to make the purchase smooth and easy. was able to give me the exact information I required, and worked well with both my bank and insurance company to make the purchase smooth and easy. More

Good customer service very pleased with John and his service would definitely recommend this dealership to everyone good People good service good prices 5 star from me service would definitely recommend this dealership to everyone good People good service good prices 5 star from me More

Michael was so great to work with. I have had some really bad experiences when getting into a new car and so was very anxious about going through that again. He made everything way nicer and I look f really bad experiences when getting into a new car and so was very anxious about going through that again. He made everything way nicer and I look forward to continuing to have him as my salesperson. Thanks Mike!! NancyJ More