Suburban Ford of Sterling Heights

The whole team was very helpful and assisted me with all my needs. The dealership was very nice inside and out compared to other dealers. Special thanks to John who has made my first big purchase such an ea my needs. The dealership was very nice inside and out compared to other dealers. Special thanks to John who has made my first big purchase such an easy and stress free process. He went over the top with helping me pick out the vehicle and worked tirelessly to get me through by the date I chose. All in all, I spent over a month going from dealer to dealer and Surburban Ford of Sterling was outstanding in ways I can’t describe the customer care they provide can’t be found any where else. More

Predatory sales tactics in the finance department. Hoodwinked my daughter, a first time car buyer, into $12,000 of extras. Explicitly told to add no extras. I guess I'm the fool for trusting these peo Hoodwinked my daughter, a first time car buyer, into $12,000 of extras. Explicitly told to add no extras. I guess I'm the fool for trusting these people to treat my daughter ethically and fairly. Now I cant get them cancel these items. Even when they do I will still be stuck with a $629.00 payment that was absolutely unecessary. Avoid this place like the plague. Douglas Tito More

Very exceptional car buying experience at Suburban Ford. Paige DeFour spent quite a bit of time with us ensuring we ended up with our vehicle of choice at the very best price. After taking delivery Ford. Paige DeFour spent quite a bit of time with us ensuring we ended up with our vehicle of choice at the very best price. After taking delivery we had an issue with the vehicle that brought us back in. Tom MacPherson took the phrase "Customer Service" to a whole new level. He accompanied us to the appropriate department and technicians to solve the problem. Left no stone unturned. Very professional, personable and competent Sales Manager! He is a true asset to Suburban Ford. Looking forward to seeing him on TV In upcoming Ford advertising. Kudos!! More

Just purchased a 2020 Ford F150 from Troy Taylor, this guy went above and beyond with me purchasing this vehicle. I'm about an hour and half away so we did a lot of emails, phone conversations and even vi guy went above and beyond with me purchasing this vehicle. I'm about an hour and half away so we did a lot of emails, phone conversations and even videos about the truck, Troy was very helpful on answering my questions. We drove down on a Saturday to look and drive the truck, was everything he said it was. With my work schedule they arranged to have Troy deliver my truck and take my trade back with him, and all the paperwork was handled in person and by email. Marcus Martin handled all the electronic paperwork for me. I have to say it was a fantastic experience purchasing a vehicle from Suburban Ford Sterling Heights. So if your looking for a vehicle Troy Taylor will take care of you! Brian & Linda Wolpert More

Best dealership around .Everybody was helpful ..London Jacobs was absoulutely the best salesperson I ever had..It was an abolute joy working with her .. She went above and beyond in helping me.. The fina Jacobs was absoulutely the best salesperson I ever had..It was an abolute joy working with her .. She went above and beyond in helping me.. The finance dept was awesome too.. More

London was awesome as a person and and at a professional at sale cars she was so help at each step of the process of me getting a car even on a personal level and help with getting also my information read at sale cars she was so help at each step of the process of me getting a car even on a personal level and help with getting also my information ready and also the Financial department they were greati give every at Suburban for a thumbs up and I am surely going to selnd a lot of people there a way More