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Suburban Ford of Sterling Heights
Sterling Heights, MI
1,969 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
It is my personal commitment to see that all of your expectations are not only met...but exceeded.
Best Wishes,
David T. Fischer
Chairman & CEO
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 1,969 reviews
July 01, 2021
Did not buy a new car. I am rating the people I dealt with. I am visiting from out of state. My Ford Escape seas starting rough 2 days in a row. I talked to some dealerships that could not help me befo with. I am visiting from out of state. My Ford Escape seas starting rough 2 days in a row. I talked to some dealerships that could not help me before I needed to leave the state. I first spoke to, and dealt with, Mike in service. Suburban was able to get my car in FAST! Two days later, Mike called me with the great news that my car was completed and ready for pickup. I was thrilled! Mike was so helpful and friendly through all of this. When I picked up, Carloluigi helped me. He was also very friendly and made me feel like a valued customer. He had a porter wash my car and bring it out. I am so thankful for the quick service, and friendly help. I would absolutely recommend Suburban! More
by NYates
Employees Worked With
Carloluigi Diliberti
June 25, 2021
Michael Berisha was a complete pleasure to work with. He got myself and my family into a great reliable vehicle and worked within our means. Very responsive and polite! My daughter is turning 16 next month got myself and my family into a great reliable vehicle and worked within our means. Very responsive and polite! My daughter is turning 16 next month and he will for sure be my salesman! Thanks Michael! More
by Tim
Employees Worked With
Marcus Martin, Michael Berishaj
June 25, 2021
I contacted Rachel at 9 AM that I was interested in purchasing a Jeep on the lot that day. Rachel quickly worked with me, sent over all information I needed and I was on my way to pick up my Jeep the S purchasing a Jeep on the lot that day. Rachel quickly worked with me, sent over all information I needed and I was on my way to pick up my Jeep the SAME day. She was professional, friendly, and you could tell she truly cared about me as a customer. Thank you Rachel for your hard work! More
by Tyler B
Employees Worked With
Rachel Kupke
June 24, 2021
They have had my car for six weeks so far. Have not provided me with a rental car which was part of the agreement when car was purchased. Find out I have a cracked block due to the way the motor was d provided me with a rental car which was part of the agreement when car was purchased. Find out I have a cracked block due to the way the motor was designed by Ford engineering. Next they wanted all my oil change receipts. We gladly provided them only to be told that Ford will only pay part of the bill for a new motor because the car is 2,000 miles out of the warranty and now we have to pay $2,500.00 to get it fixed. I have no idea what a design/engineering problem has to do with my warranty. Not only that but as an RN I simply cannot miss work and have had to borrow vehicles to get there. More
by Shelly G
Employees Worked With
June 23, 2021
Great experience. The guys go above and beyond to ensure everything is as it should be. Will definitely recommend Tom and Mike in the future. everything is as it should be. Will definitely recommend Tom and Mike in the future. More
by Dan
June 20, 2021
My husband and I had a great experience in purchasing our vehicle thanks to our salesperson Cheyenne. She was professional, friendly and efficient! She went above and beyond our expectations! vehicle thanks to our salesperson Cheyenne. She was professional, friendly and efficient! She went above and beyond our expectations! More
by katrinamom4
Employees Worked With
Cheyenne Wroblewski
