Suburban Ford of Sterling Heights

Great experience, would recommend. Easy trade in, no pressure. We will come back here the next time we need a car. pressure. We will come back here the next time we need a car. More

Each of my purchases from Suburban Ford have been more enjoyable than the last and this was no exception. I guess I didn’t even realize what an awful time most people have at car dealerships until friends enjoyable than the last and this was no exception. I guess I didn’t even realize what an awful time most people have at car dealerships until friends at work acted surprised that I was going to take delivery on my car and be home in time for dinner; That I was going to walk into a car dealer, a woman, by myself; That I was going to find a car in this market within my price range. I did all of those. From the moment I walked in the door on Monday I was greeted me with a warm smile and more than one person asked if I needed water, coffee, or if they could help me. Even during this difficult time in our country‘s history, the people working seem happy to be there. John H. in sales and Alex in finance were both kind, thorough, respectful of my time, and easy to talk to. John even felt like family when I could easily talk with him about how disappointing it was to turn in my current lease when I have so much equity in it but that I also did not want to purchase it, wait for the title, and gamble on the resale value in a month. He took the time to carefully weigh out the risks and benefits to doing that. He even listened to my dreams about owning a Wrangler, and then talked with me about the Bronco and how that might fit into my plan in a couple years. It’s been a long time since someone helped me find a car that I really loved and not just one that was “good enough“. When you’re on a budget and you have kids, comfort and style can take a backseat. But John worked hard to get me into a beautiful Edge. He made sure it had all wheel drive so I could make safe trips up to Traverse City to visit my sister and a panoramic sunroof so that I could have the wind in my hair, since the Wrangler was off the table. This morning, I woke up at 5 AM and when I walked outside, my car was running, the steering wheel was warm, and the Teskey Brothers were playing from my Amazon playlist. Many thanks to everyone involved in my excellent experience. Suburban Ford of Sterling Heights will always be my first choice. More

Clean, friendly staff, very professional. Tara was a great salesperson she was very knowledgeable helpful great salesperson she was very knowledgeable helpful More

Jim Belk. Professional. Kind. Honest. Best memory of anyone I know. He is so great to work with when getting a new car. I have gone to him since I was in my early 20s getting my first car out of colle anyone I know. He is so great to work with when getting a new car. I have gone to him since I was in my early 20s getting my first car out of college. I have gone back to lease from him every few years since. Excellent customer service. Great attitude. Always a pleasure to talk too. Unfortunately I had to end my leasing streak with him due to a new profession that offered me a company car. But when I am seeking a Ford, I will always return to Jim for help. I highly recommend asking for him with any new Ford car needs. More

Rachel was very patient and helpful, a special situation I was in and she did a great job keeping in touch until I was ready to buy. The market is crazy right now and she got me in a great car and into sign I was in and she did a great job keeping in touch until I was ready to buy. The market is crazy right now and she got me in a great car and into signing the papers quickly even after a set back on my end. She did a good job! More

Cheyenne was a pleasure to work with to choose a new car! She was super friendly and not pushy like most car salesmen. I had a great experience and would definitely recommend her! She was super friendly and not pushy like most car salesmen. I had a great experience and would definitely recommend her! More

Cheyenne was a big help, this is my first car and she made the experience better than I can imagine, Her work pace is great, and I would most definitely recommend her to anyone looking for a car. made the experience better than I can imagine, Her work pace is great, and I would most definitely recommend her to anyone looking for a car. More

Service manger was rude when I was finally able to talk to hi. When I went to pick up my car service associates was on her personal cell having a personal conversation and made me wait for her to finish he to hi. When I went to pick up my car service associates was on her personal cell having a personal conversation and made me wait for her to finish her conversation to take care of me. Never coming back to this dealership. More

Is there a way to reach out to this person directly? I have a complaint that I would like to lodge but I am happy to do so quietly rather than on a public forum at the moment. I don't see an email addres have a complaint that I would like to lodge but I am happy to do so quietly rather than on a public forum at the moment. I don't see an email address or telephone number so I thought that this would be the best course of action. More

Suburban Ford sold me a 2013 Infiniti QX56 with a 130 point inspection. The car has undercarriage rot, the front bumper was plastic dipped to cover damage. The brakes were horrific, the tires were point inspection. The car has undercarriage rot, the front bumper was plastic dipped to cover damage. The brakes were horrific, the tires were bald and the wheels were pitted and two were damaged beyond repair. The must of skipped 129 points in the inspection. Bought a full warranty that is useless due to the rot. The treated me horribly and basically told me to F off. Buyer beware !!!! More