Suburban Ford of Sterling Heights

My experience was personalized and all my questions were answered honestly and when I asked them. answered honestly and when I asked them. More

Love my Escape. John was very easy to work with and made it a great experience. John was very easy to work with and made it a great experience. More

Suburban Ford is the only dealership we trust. They are very professional, listen and give us what we want. We have had the same positive experience for the last fifteen years. They are very professional, listen and give us what we want. We have had the same positive experience for the last fifteen years. More

Absolutely flawless in the areas of customer service and satisfaction. Mike was a great person to work with and I’m glad I took my business to him! satisfaction. Mike was a great person to work with and I’m glad I took my business to him! More

Mike Brown and Thomas Macpherson are stand up salesman that went above and beyond to make my experience wonderful. I came into the dealership before close and they were very accommodating and made the tra that went above and beyond to make my experience wonderful. I came into the dealership before close and they were very accommodating and made the transaction very pleasant and smooth. I highly recommend this dealership and working with these gentlemen. More

LARGE inventory of cars to select from. The Manager, Brian LaGorda, was extremely welcoming and assured me my selection and purchase process would be seamless, which it was. London Jacobs The Manager, Brian LaGorda, was extremely welcoming and assured me my selection and purchase process would be seamless, which it was. London Jacobs, my sales rep, was patient and very knowledgeable in my vehicle’s electronics and the Finance Manager, Marcus Martin, finessed the closing process. I couldn’t have asked for a more accommodating staff. More

Michael was extremely responsive and easy to work with throughout the whole buying process. I highly recommend working with him and the whole Suburban team. throughout the whole buying process. I highly recommend working with him and the whole Suburban team. More

This was such a great experience! It was my first time leasing a car and the process was so easy. Zach did a great job explaining everything and answering all of my questions. It was my first time leasing a car and the process was so easy. Zach did a great job explaining everything and answering all of my questions. More

Quick, easy, painless, Very professional. Would highly recommend. Very good experience. once again, highly recommend Would highly recommend. Very good experience. once again, highly recommend More

So my first time trying to acquire a new vehicle in my life Vito Vulgattio ruined it by being a CON ARTIST & A LIAR! DON'T PUT YOUR TRUST IN HIM AT ALL!!! This horrible Car salesman literally sat there & life Vito Vulgattio ruined it by being a CON ARTIST & A LIAR! DON'T PUT YOUR TRUST IN HIM AT ALL!!! This horrible Car salesman literally sat there & listened to everything i said about what i can afford & what i absolutely can't afford, i told him my budget was maxed at $25,000 & i had a my father as a CoSigner to help me ensure i get a new vehicle, but there was no trucks on the lot available at that price i wanted so Vito recommended leasing a $41,000 ranger & made it seem like it was easily achievable, comes to find out he lets me test drive a Customers Custom made Ranger an apologized after i drove it for their mistake but i have the VIN # of that ranger because i had to run those numbers with my insurance agency because Vito tried to lease me a sold truck!!! He then Immediately shredded all the documents we already signed for a someones elses sold truck! But i have a picture of the paper with his name & the Vin # Unbelievable! It gets worst!!! He tries to lease me a 42,000 ranger an VITO promises it wont hit our credit hard if we get denied for the lease, comes to find out while my dad is having surgery fighting for his life we keep getting disapproval letter after letter bank after bank claiming we are not approved to Finance a $42,000 vehicle!!! Vito has successfully destroyed in one week what took years of building credit by applying me for financing a truck i absolutely told him i could not afford to finance, i then proceed to call the dealership to ask why is this happening an was immediately greeted with the rudest immature behavior acting like i don't understand what's going on an that this is normal, infact Steve Moe a manager defended his employee an had vito ease dropping on a conversation that wasn't meant for vito to hear because i didn't want to deal with that con artist vito trying to make quick money off of people an i didnt want to deal with anymore after that bad of a mistake someone of a higher position needed to deal with a mistake like that, but comes to find out it gets even worst!!! How so? Keep reading please! Steve Moe begins to mock me on the phone while vito claims the mistakes on my end & not his, kinda funny vito like a chump says he remembers everything clearly that day & proceeds to tell me he was paying attention by letting me know he remembers i have a daughter when infact i told him i have a son..... yet another mistake on his end... i said dude we're both new dads its okay to make a mistake but this mistake is setting me back in life a 100 points in credit score, Vito began to tell me we're not getting anywhere in the phone call an told me he had other customers waiting to see him, probably customers that he knows he's making money off of so then he ignores my direct question to him why did you try to finance us that vehicle when you told us it was to lease the entire time he did not want to speak on it at all whatsoever, i have a son, im a single parent i told i could not take a loss or a set back like this where im at in life an i was continuously promised because i repeatedly told him how important this was, he promised over an over again it was only going through ford credit an that i was under the impression word for word we talked on leasing not financing because i already made it clear i couldn't afford to buy anything over 25,000. I am taken advantage of, disrespected, every single person i know I'm telling about this experience feels like we were ripped off an the car salesman tried to con us into buying a more expensive vehicle so that he could make more commission off the sales price being doubled for what i originally told him OVER AN OVER AGAIN like i cant make this up i told him what i could afford an he did the complete opposite setting me, Vito you actually hurt my life by putting my father & my son & I back in life further & you're taking no responsibility for it by walking away during confrontation on the phone when he's in the wrong & tells me to come to the dealership if i really want to talk before he leaves me hanging on the phone an lies about everything we agreed on that day! What is your problem Vito? I didn't have enough money to make you enough commission so you set me up for failure my first time coming to ford for a new vehicle after my familys history goes as far back as my great grandfather knowing henry ford an my grandfather after him worked for henry ford an bought the truck from that very same dealership, the same dealership i only went to being the BIGGEST in Michigan an the same dealership my grandfather bought his trucks from I wanted to continue the legacy with Ford because its highly valued in my family & Vito & Steve just ruined my entire experience i can't believe this could even happen, me of all people very clear about what i wanted, upfront about everything, i didn't tell this salesman to pick out a car for me to finance he tried to make me believe i was leasing, i haven't been able to eat, or sleep well for the past 2 weeks i can't believe my life can be set back this far from a mistake nobody wants to take responsibility for... More