Suburban Ford of Sterling Heights

Found a car online I was interested in. Called and asked for sales and Nick picked up. So glad he did. It was a pleasure working with him. Total professional throughout the whole process. G Called and asked for sales and Nick picked up. So glad he did. It was a pleasure working with him. Total professional throughout the whole process. Great experience and a great man. More

Great customer service and super friendly. Highly recommend using Isaiah when looking for a vehicle. Highly recommend using Isaiah when looking for a vehicle. More

We purchased a used truck and a very expensive extended warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month warranty. We drove it fewer than 300 miles and took it in for a problem that should be covered by the warranty, They had the truck for over a month and no one called. My husband then got the run around from the service and 2 conflicting reports. One that they had started the work and another to say they just started the work. They now are saying to get to the problem they would destroy a part and we would have to pay for that part. Very disappointed as the part they say we have to pay for will cost more that the warranty we bought. I will be pursuing this further as the whole repair should be covered. More

Bought a used vehicle from there, within days (next time it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department it rained) discovered it had a leaking windshield. Contacted sales department, told me it’s as/is no help provided. Took it to the service department (big mistake!), six days later they confirmed, yes it leaks. They couldn’t fix it or provide any type of timeline on when a 3rd party could provide a quote or complete the work. Took it elsewhere and it was fixed in under 10 minutes. Left multiple messages before hearing from a manager (who was unhelpful). Left multiple messages before hearing an update from the service department. This was an inexpensive and very easy fix. A perfect opportunity to provide any basic level of customer service and nothing. Do not buy here! More

Nick was great right from when we walked through the door. He was explained everything clearly and was patient. door. He was explained everything clearly and was patient. More

I was purchasing a preowned vehicle and had a problem. The manager refused to have a discussion with me. The sales consultant told me he said if I wasn’t satisfied he has another person ready to buy the v The manager refused to have a discussion with me. The sales consultant told me he said if I wasn’t satisfied he has another person ready to buy the vehicle. I had to google how to reset the oil light and bring the vehicle back to be cleaned due to a moldy smell. I will not be returning to the dealership for any service since they do not value customer service. The salesman also did not return my calls after the vehicle was purchased. More

Hunter Hoppe was outstanding. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. Found me the truck I wanted and the deal I needed. Will definitely return in the future if I need another car, and will refer my friends and family. More

Appreciated all the help with all the questions and concerns for my daughters 1st vehicle concerns for my daughters 1st vehicle More

Much, much better than when I walked out on the salesman back in 2020. Happy. back in 2020. Happy. More

Isaiah Price-Baker was the best auto salesman I have worked with in a long time. Disgruntled at first because the dealership supposedly had reserved a used truck I was interested in and had made an inte worked with in a long time. Disgruntled at first because the dealership supposedly had reserved a used truck I was interested in and had made an internet inquiry on but found it was being held for another customer. But Isaiah calmly asked our needs and kept working to find exactly what we wanted! Then dealer policy was I had to sit through a finance presentation although we were paying cash wasting my time and theirs! But that is on Suburban not in Isaiah. Both did work with us and we took possession the next business day! I will seek out Isaiah next time I buy and hope Suburban or wherever he is working does a better job of NOT leading me on or wasting my time. This was the sixth dealership and first salesman that worked to find a used vehicle that met our needs. Great job Isaiah! More