Suburban Ford of Sterling Heights

I've purchased 3 cars with Michele over the last 4 years, including my first new car. My family has also leased with her as well. When I purchased my first car with her 4 years ago, I didn't think I'd get ap including my first new car. My family has also leased with her as well. When I purchased my first car with her 4 years ago, I didn't think I'd get approved for financing as I was rebuilding my credit. Every time I've purchased a new car and traded in my previous, she's cut my interest rate in half. And while some of that has to do with doing things on my end, Michele always negotiates for me to make sure I've gotten the best financing. Michele is caring, helpful, and truly goes above and beyond giving you all the information you need. She always answers my numerous questions and makes sure I get the best deal possible in addition to all the options I want or need in my car. She's never made me feel picky or like I was asking too many questions (and I have had some bad experiences at other dealers!). She's very organized and responsive via email and phone. She does a great job every time making sure to walk me through the purchasing process, making sure I get her the documents she needs. I would highly recommend Michele to anyone looking to buy or lease a new car. She's always happy to answer any questions even if you're just looking and she's great when following up post-sale with any questions you may have. She has always made the buying or leasing process a fun, stress-free experience. Highly recommend Michele! More

Mike was super attentive and great to work with! He kept me informed during every step of the process! I would definitely recommend and work with Mike again! He kept me informed during every step of the process! I would definitely recommend and work with Mike again! More

I was looking for a car and almost visited 8/9 dealers and interacted with at least 15 car associates. Michele is best . He explicitly understood our requirement, he provided all the best possible solutio and interacted with at least 15 car associates. Michele is best . He explicitly understood our requirement, he provided all the best possible solutions and in future he will be our one stop place where we will surely come back in future . Michele you are star and you rock. Hopefully will meet again . I have already recommended all of my friends . Hopefully they will also get in touch with you soon More

Cheyenne went above and beyond sending me information on trucks that fit my needs after a mutual friend introduced us. I walked in at lunch and drove off in my new truck by the end of the day thanks to her trucks that fit my needs after a mutual friend introduced us. I walked in at lunch and drove off in my new truck by the end of the day thanks to her and the finance team. More

I met with John Halsey to discuss buying out my lease while also getting my alignment sorted out by Jim Saelens in the service department. We went through with the lease and the process was very easy an while also getting my alignment sorted out by Jim Saelens in the service department. We went through with the lease and the process was very easy and transparent. Dylan Molter, on the finance team, walked me through all of the different warranty options and packages available for my newly financed vehicle. The entire experience was very low pressure and the team did a great job taking care of me. Excellent and friendly service all the way through. More

Mike was great to work with throughout the whole process. We actually live on the other side of the state and came to Sterling Heights to purchase a vehicle. Mike was super communicative the entire time and We actually live on the other side of the state and came to Sterling Heights to purchase a vehicle. Mike was super communicative the entire time and great to work with in person as well. More

A great buying experience. Joey was quick, clear, and made sure we knew our options. The entire Suburban Ford team excelled at customer service and having their act together. T Joey was quick, clear, and made sure we knew our options. The entire Suburban Ford team excelled at customer service and having their act together. They are about and hour away from home but we will be making the drive again for our next purchase as this first one went so smoothly. More

Michael was a pleasure to deal with. His kind, polite manner and sincere transparency breeds trust. If it wasn't for Michael, I would not have known my options to save on my vehicle pur His kind, polite manner and sincere transparency breeds trust. If it wasn't for Michael, I would not have known my options to save on my vehicle purchase. More

The store was bustling! We were greeted at the door outside by friendly smiling faces. Isaiah was great to work with. Brian made the deal work. Very grateful. We were greeted at the door outside by friendly smiling faces. Isaiah was great to work with. Brian made the deal work. Very grateful. More

Michael Brown is the BEST person to go to when you are looking for a car. He has the clients best interest in mind, but still offers all available options. I did not feel limited or pressured into making looking for a car. He has the clients best interest in mind, but still offers all available options. I did not feel limited or pressured into making a decision. Mike made the process comfortable and pleasant, I have referred friends and family. Great Job. More