Suburban Ford of Sterling Heights

I had a very good overall experience with the dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 d dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 days. We wanted to make sure we did our due diligence and took our time doing research and made sure the vehicle we bought was right for us! At no point did we feel pressured or swindled as some of the other reviews said... They understood the first vehicle was not as good of a match as we wanted. Upon leaving the first day Bryan mentioned there was another vehicle that had become available as we were preparing to leave and it was simply a suggestion as we had a specific model and year we wanted... Only having a short window of time we took it for a quick drive and actually really enjoyed it but had no time to do research it to make sure it's history and safety logs checked out. After our brief 2nd vehicle test drive we had said we liked that car... But had no more time left as we had another appointment. The Manager said, no worries I totally understand we want you to be in a vehicle you are comfortable with and feel good about wether it is with us or not, take your time and we will hold the car, no deposit for you if you would be able to come back in the morning tomorrow? We of course said sure... There was an opportunity for me to do my research to make sure it was what we wanted and it was a good and safe purchase for my son as this was his first car! He saved up for 2 years and paid cash for it!! $8200 is a lot to pay for a used car but the actual value and price was spot on based on our research. They had replaced front brakes, major front end steering components and put new tires on as well... We felt comfortable with the vehicle that it was safe and was a worth while purchase!!! We were out the door after a couple of hours of paper work and detailing the vehicle and all the things that go with buying a vehicle now.... Listen, I read a lot of the reviews before I even made my initial trip out... We spent over 3.5 hours in just driving back and forth over 2 days and it was worth it! I feel a lot of individuals see dealerships as a negative experience or that they are out to get you..... I am sure things happen and no one is innocent of mistakes, but as long as a consumer takes their time, does their research, pays attention to what is actually going on and is a good stuard of the process things will be fine. You are buying a USED VEHICLE.... AS IS. It is really that simple. If you say yes why would they say no? It's up to the consumer at the end of they day to pay attention to what your doing and what your buying. The terms are laid out in plain sight..... You have to sign a form BEFORE you can even get the keys saying THIS IS BEING SOLD AS IS WE OWE YOU NOTHING AND IT IS NOT COVERED UNDER ANY WARRANTY.... This is about as simple as it gets y'all..... If you have an issue after you drive it off the lot it is now YOUR issue. I know that can sound harsh but I knew that going into this and understood the rules. If I wanted something different I could have spend 4x the price and bought new and then I could have expected a warranty and expected everything to be perfect. At the end of the day I am very happy with Hunter Hoppe and the team at Suburban Ford of Sterling Heights (Used). I hope this helps anyone considering shopping here in the future. Cheers, John C. Fenton MI More

The best guy in the dealership help me a lot to get my F150 Thank you so much F150 Thank you so much More

The salespeople over at suburban are very professional, and really down to earth people… Tom was a pleasure to deal with and so was my salesman Brandon… and really down to earth people… Tom was a pleasure to deal with and so was my salesman Brandon… More

Staff was really friendly and the purchase process was somewhat easy. I just wish that they had detailed the vehicle a little better. I am still wiping crumbs from between and underneath the seats and I somewhat easy. I just wish that they had detailed the vehicle a little better. I am still wiping crumbs from between and underneath the seats and I myself haven't even eaten in it yet. It was clearly a rental vehicle before. More

Hi, I never met Joe Smith. Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keepe Joe went out of his way to right a wrong for someone he never met. Fast, kind, and sincere about his job in customer service. Joe Smith is a keeper in my book. Thank you so much for making me feel better. You never know what people are going through and someone like Joe Smith come along and do something nice. Thank you Joe Smith. More

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More

Christian was wonderful to work with. We came in from out of state to buy a 2018 Ford expedition, and Christian made the process so easy. He had all of the paperwork ready for us before We came in from out of state to buy a 2018 Ford expedition, and Christian made the process so easy. He had all of the paperwork ready for us before we got there, and when we had to change a few things, he worked so hard to make everything work out for us! Before we even got there he made sure to answer all my questions and send me all the information I wanted on the vehicle. He went above and beyond to make sure that we had a wonderful and quick experience, so that we could get back on the road home again! I cannot recommend Christian enough! We also worked with Paul in the finance department, and he was great to work with. He worked overtime for us when we had to redo the financing and he made the whole process so easy. He explained everything I was signing so well, and was very helpful explaining the extended warranties to us. He was wonderful to work with and I would recommend him to everyone! More

Isaiah was wonderful to work with! He went above and beyond to help us with purchasing our son his first car! He was honest, and easy to work with. Everyone here was wonderful to work He went above and beyond to help us with purchasing our son his first car! He was honest, and easy to work with. Everyone here was wonderful to work with. I will definitely be recommending them! More

I was looking for a car to lease. My experience was awesome and every questions was answered. Would highly recommend. My experience was awesome and every questions was answered. Would highly recommend. More

An amazing experience! Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The ent Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The entire experience was a pleasure. I will be back the next time we are in the market and will recommend Suburban Ford Sterling Heights to all our friends and family. Thanks! More