Suburban Ford of Sterling Heights

Brought my super duty F250 to Suburban Ford quick lane service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list incl service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list includes battery service, but one week later both batteries were completely dead. Had to call a tow truck. Very disappointing. Also, I have doubts that all of the "green" check marks are legitimate. More

I’ve had such a great with my service rep as he is thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Ma thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Mark anytime that I need to bring my vehicle in. He’d make a great manager as I know a good employee when I see one. Keep up the great work Mark and thank you! More

I highly recommend Suburban Ford dealership. I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed b I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed by the Suburban Ford collision shop that handled my claim for my previous lease that was involved in an accident during the holidays. Thank you for your service! More

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

Awesome experience. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. More

Excellent customer service excellent communication from everyone the sales person to the support staff team. everyone the sales person to the support staff team. More

I liked, very much, the down to earth way in which I was treated. I was surprised at the straight forward type attitude displayed by all the personnel I dealt with. I mostly was happy with the way I was ena treated. I was surprised at the straight forward type attitude displayed by all the personnel I dealt with. I mostly was happy with the way I was enabled by your decisive finance staff (person just above Jay) to be able to afford my vehicle despite it looking as though the deal could not work out for me. Plus, I just love my car! Thank you.. I apologize for the fact I just don't recall the name of the gentleman who made the deal possible for me. It all happened so quickly and efficiently... again, thank you. More

My car was in a car accident and I took my car to Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to dat Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to date on everything that was happening with my car repairs. I was very disappointed in Progressive Insurance and The Warren Police Department how they handle my case. But Shaun was the only good thing that happen with my accident. He was very professional and thorough with my claim. More

The dealership was clean and festive for the holidays. Everyone was very friendly and helpful. Everyone was very friendly and helpful. More

I enjoyed the convenenience of walk-in service. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. Nearby clean bathrooms were excellent. I enjoyed my experience. Also, the car looked great after the car wash. More