Suburban Ford of Sterling Heights

The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More

Couldn't have asked for anything better than the experience my husband and I had. Everyone was super helpful, our sales guy Michael Berishaj was wonderful and helped us pick a great vehicle. Brian L experience my husband and I had. Everyone was super helpful, our sales guy Michael Berishaj was wonderful and helped us pick a great vehicle. Brian Lagodna, the used car director, was so helpful, and both guys were experienced in the program my husband is enrolled in with his employer and knew exactly what to do. We've never purchased a vehicle here before but after the experience we had with them and all the others that helped us, we'll definitely be back to purchase again in the future and we will definitely recommend them to everyone. More

Got mile 30,000 mile maintenance and the tech slightly overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to alert me to what appeared to be a serious problem. Joe Smith (QL mgr) had my truck towed back, did exactly what I suggested to replicate the problem, then diagnosed and corrected. Then had two employees return it (33 miles each way) to my driveway. They also filled the gas tank. Outstanding customer service!!! Wouldn't go anywhere else! Quick Lane of SH and Suburban Ford of SH are the best in the business! More

Mike Brown was honestly tremendous. He was very patient, communicated well, and really made me feel that he was invested in insuring that I was pleased with the vehicle I would be purch He was very patient, communicated well, and really made me feel that he was invested in insuring that I was pleased with the vehicle I would be purchasing. I would definitely highly recommend working with Mike anytime. More

Jay is engaging and very professional! Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do bus Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do business with! I Recommend Jay without hesitation for those who read this review. Brian former Senior Executive Consultant for Cox Automotive/Manheim More

Great experience with everyone at Suburban Ford. I especially find Michael Brown to be a salesperson that I would highly recommend. He is knowledgeable and is available before, during and after th I especially find Michael Brown to be a salesperson that I would highly recommend. He is knowledgeable and is available before, during and after the sales to answer any questions/concerns. The Sales Manager Tom MacPherson is also very helpful. More

Brad Klein sold me my 2019 F250 right before the pandemic. I am thrilled with my truck and I got it custom to what I wanted. pandemic. I am thrilled with my truck and I got it custom to what I wanted. More

Brad was awesome to work with. He was able to answer all my questions when I was ordering my truck with him. Kept me informed during the process as my truck was being built. I woul He was able to answer all my questions when I was ordering my truck with him. Kept me informed during the process as my truck was being built. I would recommend him to anyone looking for a new vehicle! More

Very helpful and great overall experience. I would highly recommend suburban ford of Sterling Heights to everyone I would highly recommend suburban ford of Sterling Heights to everyone More

Had a great experience at Suburban Ford of Sterling Heights recently. Flutur (Flora) was extremely helpful and made the buying process quick and easy. I'm a very indecisive customer yet she never lost Heights recently. Flutur (Flora) was extremely helpful and made the buying process quick and easy. I'm a very indecisive customer yet she never lost patience with me and gave me all the time I needed to make a decision. I really appreciated that. She is a wonderful sales person and I highly recommend her to anyone looking to purchase their next vehicle. Also want to give a shout out to Marcus in finance who was not only proficient but extremely entertaining! Overall I had a very positive experience at this dealership. More