Suburban Ford of Sterling Heights

The Showroom was very clean. All if the staff were polite and very helpful in fi di g my sales representative micheal brown All if the staff were polite and very helpful in fi di g my sales representative micheal brown More

This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More

I came to Mike excited to build my new vehicle. As the wait time for vehicles increased I got into a pickle where I had to get first available Escape because my vehicle at the time took a turn for As the wait time for vehicles increased I got into a pickle where I had to get first available Escape because my vehicle at the time took a turn for the worst. Mike was so attentive and did everything he could to find me a vehicle as close as possible to the one I had built and ordered. The day I picked it up he has flowers and floor mats waiting for me. I completely broke down and cried because he knew it wasn’t the ideal situation but he still made it all positive. I still visit him when I get it serviced and he always makes time for a quick chat. I am so thankful for his customer service and all around empathy. More

Mike was fantastic! It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered al It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered all of our questions very thoroughly. We live in Grand Rapids and drove out to purchase our perfect car, and Michael made the process feel simple and pain free. Everything was handled and in place before we made the drive. We appreciate all his efforts and would recommend to a friend and return when it’s time for our next upgrade. Thanks again! More

Typical salesman, talks fast, tries to have 3 different conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even of conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even offer other car options. “It’s just the way the world is now” is all we could get out of him. And it was weird how my appraised value on my car jumped up almost 1k more when I keep refusing to bring in more cash for a car. Why not give the customer the best price at first? More

Friendly atmosphere at dealership with all people I encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extr encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extra tips about gas saving that my escape has. More

Warm welcome, very knowledgeable, not pushy or aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and a aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and assisted us with our needs so well we decided to not look further. Great experience and Everyone was extremely helpful and knowledgeable- couldn’t have asked for a better team. Thank you Joe Rippolone & Suburban Ford More

I have had my Bronco Sport for 1 week and prior to this purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. T purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. The Big Bronco as well. Ford has done well with those new products in my opinion. So I called a few dealerships and really felt like none of them were in the business of selling cars - BUT when I connected with Joey Rippolone at Suburban, I felt like I would have the car I wanted, when I wanted it - like bing, bang, boom - AND HE DELIVERED. Really smooth process for me, and I was dreading going to a new dealer. I have been buying my cars at another dealership for decades and they have all my info and make it really painless. So I was surprised that this was equally painless. Joey really hustled and called me back on what was available and when, and pricing - and everything stayed as initially represented. No last minute surprises. Now, I really can't provide a review of the dealership so much because this is my first car purchased from Suburban Ford of Sterling Heights so I do not have experience with their service and whether they go above and beyond in that area - BUT Joey definitely hustles and takes care of his customers. He did a great job highlighting many features of the car that I did not realize the Bronco Sport had. Joey - I may be back to order a Mustand Mach E in the Fall. Thanks for the great customer service on the Bronco Sport deal. More

Purchased a new Bronco Sport three weeks ago. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. More

This dealership is is a 10 out of 10! This is my third vehicle through them. Every staff member I had contact with was friendly, helpful and knowledgeable. This is my third vehicle through them. Every staff member I had contact with was friendly, helpful and knowledgeable. More