Suburban Ford of Sterling Heights

Dealership staff is outstanding, the show floor is spotless, lazy boy seating everywhere, water\coffee on call, Best one I've been too. John Halsey took care of my lease, John was friendly, offered me spotless, lazy boy seating everywhere, water\coffee on call, Best one I've been too. John Halsey took care of my lease, John was friendly, offered me multiple options, very knowledgeable and trustworthy. Go see John H. if you want a less salesman tactic but a friendly guy who just wants to put you in a new vehicle More

Mike was a wonderful person! He did his best to help through the process. He was very knowledgeable and helpful and he mad the process very smooth. I would recommend everyone to He did his best to help through the process. He was very knowledgeable and helpful and he mad the process very smooth. I would recommend everyone to contact him if they need anything or if they have any doubts of what car to purchase! Thanks a lot man More

I purchased a used 2014 F150 from their used car department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck to the service department for the repairs. The service representatives I dealt with were helpful and informative. Both problems would have cost me another $5-$6K in repair bills. Service communicated with the Used Car Director Brian Lagodna both times and both times the repairs were paid by the dealer. Needless to say, I am very happy with my experience and the purchase of my truck. Great people. More

Joe was very helpful with issues I had with my 2013 explorer and talked and actually listened to my concerns. Very professional. explorer and talked and actually listened to my concerns. Very professional. More

Tom is like a pit bull for problems. Won’t let go until it’s fixed ! Thanks Tom ! Won’t let go until it’s fixed ! Thanks Tom ! More

Oh my goodness! If every Dealership was run like this one, there wouldn't be any on line car buying going on!!! EVERYONE at this place is not just "nice" but Kind! If every Dealership was run like this one, there wouldn't be any on line car buying going on!!! EVERYONE at this place is not just "nice" but Kind! They behave like you're family & just came into their house! The manager (Brian) goes around hugging his employees & joking with them. My salesman, Michael B was so patient with me! (Not an easy task Michael. Thank you!)I actually feel like I can Trust these people. They're Rocking it! I'm impressed. (Usually only GOD can impress me). Thank You ALL! You all get 5 stars but this site won't allow me to do that. More

Mike Brown was my salesman. He was phenomenal. The moment I walked into the dealership I knew I was going to be taken care of!!! Great service!!!! He was phenomenal. The moment I walked into the dealership I knew I was going to be taken care of!!! Great service!!!! More

My wife and I came in to drive and purchase a Mustang convertible you had for sale. We had a great ride and gave our sales person our vehicle to have evaluated. The evaluation came back and we prepared t convertible you had for sale. We had a great ride and gave our sales person our vehicle to have evaluated. The evaluation came back and we prepared to go through the paperwork to purchase the vehicle. We were shocked when the sales person went over the figures, which included a $4000 charge for PermaPlate which we were never told about before we started the closing process. We have purchased several vehicles over the past 50 years and never, never were we told we had no choice but to accept the $4000 charge or lose the car. We were also told the service had already been performed, which was impossible since the carpet in the vehicle had plastic on it from the factory and the floor mats were still in plastic in the trunk! The windshield still had stickers on it, so it could not have been done either. I can appreciate the dealership making a fair profit, but the purchaser should have the opportunity to accept or reject a $4000 out of pocket expense, not have it crammed down your throat. We will purchase a new Ford vehicle, just not from your dealership. I know that probably doesn’t matter to you, you will sell the vehicle and someone will pay the PermaPlate costs, it just won’t be me. The sales rep was very good and tried to explain things, but claimed she knew nothing about the additional costs and couldn’t do anything about them. Thanks for hearing about my experience at your dealership. More

Another great Suburban experience! Purchased a beautiful 2018 escape yesterday and couldn’t be happier. Mike was fantastic and helped us find exactly what we wanted. I appreciate your Purchased a beautiful 2018 escape yesterday and couldn’t be happier. Mike was fantastic and helped us find exactly what we wanted. I appreciate your honesty and kindness! More