Suburban Ford of Sterling Heights

I highly recommend Suburban Ford dealership. I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed b I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed by the Suburban Ford collision shop that handled my claim for my previous lease that was involved in an accident during the holidays. Thank you for your service! More

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

Awesome experience. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. More

I liked, very much, the down to earth way in which I was treated. I was surprised at the straight forward type attitude displayed by all the personnel I dealt with. I mostly was happy with the way I was ena treated. I was surprised at the straight forward type attitude displayed by all the personnel I dealt with. I mostly was happy with the way I was enabled by your decisive finance staff (person just above Jay) to be able to afford my vehicle despite it looking as though the deal could not work out for me. Plus, I just love my car! Thank you.. I apologize for the fact I just don't recall the name of the gentleman who made the deal possible for me. It all happened so quickly and efficiently... again, thank you. More

Excellent customer service excellent communication from everyone the sales person to the support staff team. everyone the sales person to the support staff team. More

My car was in a car accident and I took my car to Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to dat Surburban Ford Collision Shop. Mr. Shaun Vesley was the one that handle my claim. He was very good he got me in for the repairs. He kept me up to date on everything that was happening with my car repairs. I was very disappointed in Progressive Insurance and The Warren Police Department how they handle my case. But Shaun was the only good thing that happen with my accident. He was very professional and thorough with my claim. More

The dealership was clean and festive for the holidays. Everyone was very friendly and helpful. Everyone was very friendly and helpful. More

I enjoyed the convenenience of walk-in service. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. I have more confidence in the dependability of my older Fusion for winter conditions. Waiting room seats were comfortable and the area was clean. Nearby clean bathrooms were excellent. I enjoyed my experience. Also, the car looked great after the car wash. More

I had a very good overall experience with the dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 d dealership. I worked with Hunter Hoppe as the sales rep. & Bryan as SM. At the end of the day we were happy we drove nearly an hour each way over 2 days. We wanted to make sure we did our due diligence and took our time doing research and made sure the vehicle we bought was right for us! At no point did we feel pressured or swindled as some of the other reviews said... They understood the first vehicle was not as good of a match as we wanted. Upon leaving the first day Bryan mentioned there was another vehicle that had become available as we were preparing to leave and it was simply a suggestion as we had a specific model and year we wanted... Only having a short window of time we took it for a quick drive and actually really enjoyed it but had no time to do research it to make sure it's history and safety logs checked out. After our brief 2nd vehicle test drive we had said we liked that car... But had no more time left as we had another appointment. The Manager said, no worries I totally understand we want you to be in a vehicle you are comfortable with and feel good about wether it is with us or not, take your time and we will hold the car, no deposit for you if you would be able to come back in the morning tomorrow? We of course said sure... There was an opportunity for me to do my research to make sure it was what we wanted and it was a good and safe purchase for my son as this was his first car! He saved up for 2 years and paid cash for it!! $8200 is a lot to pay for a used car but the actual value and price was spot on based on our research. They had replaced front brakes, major front end steering components and put new tires on as well... We felt comfortable with the vehicle that it was safe and was a worth while purchase!!! We were out the door after a couple of hours of paper work and detailing the vehicle and all the things that go with buying a vehicle now.... Listen, I read a lot of the reviews before I even made my initial trip out... We spent over 3.5 hours in just driving back and forth over 2 days and it was worth it! I feel a lot of individuals see dealerships as a negative experience or that they are out to get you..... I am sure things happen and no one is innocent of mistakes, but as long as a consumer takes their time, does their research, pays attention to what is actually going on and is a good stuard of the process things will be fine. You are buying a USED VEHICLE.... AS IS. It is really that simple. If you say yes why would they say no? It's up to the consumer at the end of they day to pay attention to what your doing and what your buying. The terms are laid out in plain sight..... You have to sign a form BEFORE you can even get the keys saying THIS IS BEING SOLD AS IS WE OWE YOU NOTHING AND IT IS NOT COVERED UNDER ANY WARRANTY.... This is about as simple as it gets y'all..... If you have an issue after you drive it off the lot it is now YOUR issue. I know that can sound harsh but I knew that going into this and understood the rules. If I wanted something different I could have spend 4x the price and bought new and then I could have expected a warranty and expected everything to be perfect. At the end of the day I am very happy with Hunter Hoppe and the team at Suburban Ford of Sterling Heights (Used). I hope this helps anyone considering shopping here in the future. Cheers, John C. Fenton MI More

The best guy in the dealership help me a lot to get my F150 Thank you so much F150 Thank you so much More