Suburban Ford of Sterling Heights

Even though I was buying a lower priced used vehicle from Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. Suburban Ford, Nick N. was extremely helpful during his busy schedule. He had all of the paperwork ready to go when I arrived at my scheduled time. I have bought many vehicles from this dealership, new and used, and will probably make my next purchase here as well. I will request Nick. I recommend him for your next vehicle inquiry. You can tell he's a go getter, unlike some of the long time salesmen. More

Was extremely satisfied with service in the body shop department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you More

The dealership took what I wanted and had the truck pulled up in a matter of 15 min after arrival. Test drive and payment discussed within the hour after arrival. Issues I had was no support staff for pulled up in a matter of 15 min after arrival. Test drive and payment discussed within the hour after arrival. Issues I had was no support staff for the sales team. There was a bit of waiting but I hear this should soon change. Absolutely love my truck. Happy with the payment. More

After receiving no call backs from other dealerships, we worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the s worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the service from everyone at Suburban was exceptional. More

Courteous, excellent service all the way around. I have found Suburban to be the best service provider in our area. I have found Suburban to be the best service provider in our area. More

My wife purchased a car on 02/25/23. A 2019 Ford Edge. Kristy was the sales person to "help" us. When we took it for a drive I thought it shifted hard once. I mentioned this to Kristy an A 2019 Ford Edge. Kristy was the sales person to "help" us. When we took it for a drive I thought it shifted hard once. I mentioned this to Kristy and she responded "it passed inspection so it is fine". So it was disregarded. Fast forward to exactly 3 months today 05/25/23 and the power-train is slipping. I called to check warranty and because we are 200 miles over the limit we don't get any help. We now have a vehicle we can't drive and owe a LOT of money on. You cant tell me a quick fix wasn't done on this vehicle to get it sold. We are disappointed and hurt. We did enjoy this dealership until now. Do not buy from them. More

Purchased a new Ford F-250 from Nick N. He was fantastic to work with from a customer sales perspective - personable, clear on expectations, and knowledgeable! They've got a very smooth pro He was fantastic to work with from a customer sales perspective - personable, clear on expectations, and knowledgeable! They've got a very smooth process for purchasing vehicles! Everyone was very friendly. Would strongly recommend Nick and I'd use the dealership again. More

Isaiah was super easy to work with. I would recommend him to any person looking for a New or Used car or truck. His knowledge of vehicles and his open honest approach in narrowing the f I would recommend him to any person looking for a New or Used car or truck. His knowledge of vehicles and his open honest approach in narrowing the field was spot on. I was specifically seeking a mechanics special used car to get me through a 6 week engine rebuild on my normal use truck. From his desk we were able to review reports on CarFax as well as the intake service reports and found the car that fit my needs to a tee. Thank you Isaiah! More

Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

Customer service was great in accommodating for the repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. More