Suburban Ford of Sterling Heights

Purchased my first brand new vehicle last week and what an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the an experience. The dealership did everything they could to make it amazing. Definitely recommend seeing felipe, he went above and beyond to make the process easy More

Kate was so fantastic to work with! She was super upbeat and helpful and she went above and beyond for me to ensure I had the best and easiest experience buying my car. I would highly r She was super upbeat and helpful and she went above and beyond for me to ensure I had the best and easiest experience buying my car. I would highly recommend her to anyone who is looking for help with a new or used vehicle. She made my experience an unforgettable one! More

Dealership have huge inventory and big selection to choose from and a great sales team especially lisa the manager choose from and a great sales team especially lisa the manager More

Tammy is absolutely made my experience the best ever! She was super sweet and very patient. Her honesty is very well appreciated. I would 100% recommend Tammy. Thank you for all that you did for me! God She was super sweet and very patient. Her honesty is very well appreciated. I would 100% recommend Tammy. Thank you for all that you did for me! God bless you Tammy! More

Nick Navarro is an amazing salesman. He made the entire process smooth and simple . He’s definitely an asset to your company He made the entire process smooth and simple . He’s definitely an asset to your company More

Nick was AWESOME! Best dealership around and I will be returning. Nick made this happen so quick and efficient and was amazing to work with. He accommodated my work sc Best dealership around and I will be returning. Nick made this happen so quick and efficient and was amazing to work with. He accommodated my work schedule and got me the numbers needed to make the deal happen. More

Excellent service, smooth process, friendly staff made leasing my new car easy, stress-free, and enjoyable! leasing my new car easy, stress-free, and enjoyable! More

We had an issue and Christian was very condescending. Never addressed the issue or took responsibility and actually lied. He has zero customer service skills. When walking into the service departme Never addressed the issue or took responsibility and actually lied. He has zero customer service skills. When walking into the service department no one acknowledges your presence. They don’t do what they say they will do. I would not go to this dealership for anything!!! More

No stars is more appropriate. Suburban Ford of Sterling Heights is the worst dealership I have ever dealt with. Had issues with high pitched noise from my Ranger and took it in t Suburban Ford of Sterling Heights is the worst dealership I have ever dealt with. Had issues with high pitched noise from my Ranger and took it in to get fixed. After they kept the truck for 3 weeks they returned it saying nothing was wrong. 10 months later had it in for a front end alignment (which was poorly done) they found were the noise was coming from, the u-joint on the drive shaft. The problem was so bad that they would not return my truck until the issue fixed, which took another month. All along all I got was false statements, missed repaired dates, and more lies. When I wrote a bad review they tried to bribe me with a free oil change or detailing my truck but only if I removed my review first. With all the lies they told me they expected me to trust that they would do the bribery work. I could go on about all the lies and poorly done work, but I don't have a few hours to write everything down. I would NOT recommend Suburban Ford to a deranged earthworm let alone a person looking for or wanting to service a vehicle. My advice, run from Suburban Ford. More

Huge shoutout to Isaiah, we went in to test drive the explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying ex explorer and expedition on Saturday, and he did a great job making sure to help my wife find the vehicle that suited her needs. No pressure buying experience, when it came to the negotiation, he gave me a price that was unmatched without going back-and-forth multiple times and I know this because we compared it to other dealerships and what they were offering us. Bottom line Isaiah went above and beyond; did more than he had to Even delivered the vehicle to my office keep up the great work Isaiah! More