Suburban Ford of Sterling Heights

Suburban Ford is ran by the most unprofessional and disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop disrespectful individuals I have ever met. Suburban Ford of Sterling Heights was negligent in installing software on my car and it sat in their shop for 1.5 months, every time i would ask for an update they would blame Ford. In the last phone conversation i had with Jim i stated that i might have to take legal action for them to deem it a lemon, his response was make sure they spell my name right in the lawsuit and come pick up your car as we won't touch it. He made me bring my loaner back and drive a car that i did not feel safe driving becuase of the software issues, he is making a customer take back a car they messed up and putting Ford Motor Company and others at risk. I told him i do not feel safe driving the car and he said he did not care and to come pick it up. A GM with this attitude should be investigated by Ford if he does not care about the safety of their customers, I highly recommend staying away from all Suburban Ford dealers. More

Professional and courteous employees and a well displayed vehicles. The establishment is clean and gives other dealers something to strive for. vehicles. The establishment is clean and gives other dealers something to strive for. More

It was a pleasure working with Nick. When we made decision to purchase vehicle, Nick effectively got us all documentation required. This was the best and fastest experience I had purchas When we made decision to purchase vehicle, Nick effectively got us all documentation required. This was the best and fastest experience I had purchasing vehicle. And during vehicle review, Nick was knowledgeable about vehicle features and very observant of items I noticed during walk around and brought them up before I could. I would definitely purchase another vehicle from Nick. More

I am happy with my experience with Nick Navarro. I went in with the apprehension one does when shopping for a vehicle, but Nick made it easy for me and made me comfortable with such a big decision. I went in with the apprehension one does when shopping for a vehicle, but Nick made it easy for me and made me comfortable with such a big decision. I commend this man and his skill dealing with people in a calm and positive manner in such a financially vulnerable time. You "Rock" Nicholas, and I would recommend everyone I know to buy a vehicle from you. Karl Douglas - Warren, Mich. More

Nick was very thorough and kind. And helped us get the best deal we could. Very patient and got in the car with me to explain and help set up everything and connected my phone to my And helped us get the best deal we could. Very patient and got in the car with me to explain and help set up everything and connected my phone to my explorer. Explained everything to us and just an overall great salesman. He wasnt pushy and just wanted to help us get into the car we wanted with the best offer. More

Micahel was kind, knowledgeable, patient and so helpful! He really made our experience enjoyable and seamless! I'd highly recommend him to anyone who is looking for a car! 12/10 stars! He really made our experience enjoyable and seamless! I'd highly recommend him to anyone who is looking for a car! 12/10 stars! More

Nicolas was great to work with and was very responsive to all of our questions. all of our questions. More

Nick was awesome! Had some issues with used car I bought but he handled it quickly and to my 100 percent satisfaction! Thanks Nick Had some issues with used car I bought but he handled it quickly and to my 100 percent satisfaction! Thanks Nick More

Kate was excellent. She explained everything in great detail. Answered every question and if she did not know the answer she went and found it. She made me and my wife f She explained everything in great detail. Answered every question and if she did not know the answer she went and found it. She made me and my wife feel like we were royalty. The manager came over while she was busy getting info prepared and demonstrated the vehicle. Highly recommend Kate and the Ford family. They made us feel like one of them. More

Michael is an excellent salesman. He is knowledgeable, patient and kind. Took the time to address any questions or concerns. When I arrived my appointment could not be found even t He is knowledgeable, patient and kind. Took the time to address any questions or concerns. When I arrived my appointment could not be found even though I had confirmation. Michael immediately took me and began working with me. Truly an A+ experience, and tried to ensure I had every possible discount. Dylan in Finance was quick and thorough and extremely helpful throughout the process as well. This was my first time in by myself in the vehicle buying/leasing process and I truly appreciated how I was treated as an equal. I have had service in the past and was treated poorly because I was a woman alone and at no point did I feel less important or less valued because I was in buying a car alone. That was tremendous feeling to leave with. More